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Retail: Unlock the Power of Your Store POS with Salesforce
Physical retail accounts for 84% of US retail revenue. Learn how Salesforce can enhance your modern POS to deliver personalized, connected, omnichannel customer engagements.
Important: This session is first come, first seated. You do not have a reserved seat.

, President & Chief Financial Officer, Janie and Jack LLC

, Founder & CEO, PredictSpring

, President and CCO, Janie and Jack

, Senior Manager, Industry Product Marketing, Salesforce

, VP, Industry Advisors — Industrial, Consumer, Energy, Salesforce

, Director, Retail Industry Advisor, Salesforce

Role: Commerce, Service
Industry: Retail, Travel, Transportation, and Hospitality
Product: Agentforce Commerce, Agentforce Service
Topic: Customer Relationships
Session Level: Intermediate
Session Type: Breakout
  • Wednesday, Sep 1811:30 AM - 12:15 PM PDT
    (6:30 PM - 7:15 PM GMT)
    InterContinental, L5, InterContinental Ballroom C
Session Summary by Einstein: At the recent Salesforce conference, retail industry professionals gained insights into the evolution of brick-and-mortar stores and the crucial role they play in today's retail landscape, despite the growth of digital channels. With 80% of US retail sales still originating within physical stores, associates are taking on multifaceted roles, such as store fulfillment and live influencers, to meet customer expectations. The introduction of Retail Cloud, including a modern POS system, underscores Salesforce's commitment to innovating retail technology. This AI-powered, cloud-native POS system is designed to enhance the in-store experience for both associates and customers, ensuring seamless omnichannel interactions, efficient operations, and a visually engaging user interface for minimal training requirements.
Key Takeaways by Einstein:

• Retail Cloud's modern POS system, built on Salesforce's AI CRM, signifies a transformative approach to in-store customer engagement and associate empowerment.

• The integration of Retail Cloud with existing Salesforce products like Commerce Cloud and Service Cloud facilitates a unified commerce experience, promising pre-integrated solutions for a robust omnichannel strategy.

• The successful rapid deployment of the modern POS system in 106 stores within 16 weeks at Janie and Jack exemplifies the system's ease of implementation and scalability.

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