Unlock Field Service Revenue with Proactive Asset Management
See how Field Service can help you manage thousands of assets, including the predictive asset data points that can open the door to offering uptime as a service.
Important: This session is first come, first seated. You do not have a reserved seat.
, Director, Product Marketing, Salesforce
, Lead, Specialist SE, Salesforce
Role: Operations, Service
Product: Agentforce Field Service, Agentforce Service
Topic: Automation
Session Level: Intermediate
Session Type: Theater
Tuesday, Sep 178:30 AM - 8:50 AM PDT
(3:30 PM - 3:50 PM GMT)
Moscone West, L3, Cloudy Theater
Session Summary by Einstein: The session highlighted the importance of transitioning from reactive to proactive customer service strategies, focusing on maximizing customer lifetime value and revenue generation through uptime as a service. Demonstrating the integration of customer, product, and asset data to predict service needs and proactively address issues, the session showcased how Salesforce's field service platform, powered by Data Cloud and enriched with AI models, enables companies to manage the asset service lifecycle end-to-end. With over 19 billion assets on the platform, Salesforce's solutions are designed to enhance customer loyalty, streamline service workflows, and drive sustainable growth by leveraging real-time telemetry data, predictive analytics, and modern user experiences for partners and employees alike. The practical demonstration of the platform's capabilities underscored how Salesforce's innovative products empower businesses to transform their field service operations and capitalize on the data from connected assets.
Key Takeaways by Einstein:
• Salesforce's field service platform centralizes asset data and customer information to enable proactive service and revenue opportunities.
• The integration of Einstein AI and Data Cloud facilitates predictive service capabilities and actionable insights within the user's workflow.
• Attendees were encouraged to engage with additional resources such as the service keynote, field service guide, and the new Slack community for service trailblazers.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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