Slack Keynote: Future of Human-Centric, Agent-Powered Work
AI is fundamentally changing how we work. Use the combined power of people, data, apps, AI, and agents in Slack, the conversational interface that transforms productivity for every line of business.
Important: This session is first come, first seated. You do not have a reserved seat.
, Global Head of Salesforce Business Group, Accenture
Industry: Financial Services, Media and Entertainment, Technology
Product: Agentforce Sales, Slack, Einstein
Topic: Productivity
Session Level: Beginner
Session Type: Keynote
Tuesday, Sep 1712:30 PM - 1:20 PM PDT
(7:30 PM - 8:20 PM GMT)
Moscone West, L3, Keynote Room
Session Summary by Einstein: The recent Salesforce conference showcased a transformative era of work, emphasizing the integration and innovation of AI within the Salesforce ecosystem, including Slack, MuleSoft, and Agentforce. With 41% of work time spent on mundane tasks and 70% of enterprise applications not connected, the introduction of AI aims to streamline workflows and enhance productivity. Demonstrations revealed a 47% increase in productivity through Slack workflows, while the integration of Salesforce channels and Agentforce into Slack indicates a shift towards a more collaborative and efficient work environment. Notably, Slack has evolved into a conversational interface, acting as an operating system that connects humans, applications, and now robots, driving significant improvements in response times and work management.
Key Takeaways by Einstein:
• AI advancements within the Salesforce ecosystem are addressing data fragmentation and cognitive load by surfacing information and enabling actions directly within the flow of work.
• Slack's role as a conversational interface has expanded to include CRM data integration, facilitating a 47% productivity boost through Slack workflows and enabling the connection of 43 back-end applications.
• The introduction of Agentforce within Slack, alongside other third-party agents, exemplifies the convergence of structured and unstructured data, enhancing CRM capabilities and team collaboration.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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