Learn how to maximize your nonprofit success using StoreConnect D2C Commerce for donations, content management, ecommerce, rewards, subscriptions, memberships, and point of sale all within Salesforce
Important: This session is first come, first seated. You do not have a reserved seat.
Role: Administrator, Sales
Industry: Nonprofit, Public Sector
Product: Agentforce Nonprofit, AppExchange
Session Level: Intermediate
Session Summary by Einstein: The recent conference session explored the critical challenges nonprofits face in maintaining customer loyalty, with a startling 74% of visitors ready to abandon a brand after just three bad experiences. In contrast to 80% of CEOs who overestimate the quality of their customer experience and a mere 8% of customers who agree. The session unveiled StoreConnect, a Salesforce-based Customer Commerce solution that helps to bridge this expectation gap by delivering enterprise configurability, marketplace ease of setup, and the scalability of standard eCommerce platforms, all in a single system. Demonstrations showed how StoreConnect integrates point of sale, eCommerce, content management, and other features directly with Salesforce, allowing significant operational savings. With client outcomes like 300% growth and 40% operational savings due to the elimination of data silos, is StoreConnect a game-changer for those seeking to enhance their customer engagement and efficiency.
