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How Cisco Transforms Sellers into AI Champions
When Cisco sellers started using AI, it was a sprint to figure out how to use it and get results. Fortunately, with a data-driven approach to AI adoption, Cisco’s sales org is off to the races.
Important: This session is first come, first seated. You do not have a reserved seat.

, Sales Enablement In-Flow Leader, Cisco

, Global FCTO, WalkMe

Role: Operations
Industry: Technology
Product: Agentforce Sales, Agentforce 360 Platform
Topic: Artificial Intelligence
Session Level: Beginner
Session Type: Theater
  • Tuesday, Sep 174:30 PM - 4:50 PM PDT
    (11:30 PM - 11:50 PM GMT)
    Moscone North, LL, Campground, Theater 3
Session Summary by Einstein: The session highlighted the transformative impact of AI on sales processes, emphasizing the role of digital adoption platforms like WalkMe in enhancing seller efficiency and proficiency. With over 202,000 customers and a presence in 29 industries, WalkMe has pioneered the digital adoption space by providing actionable insights, driving user action, and offering a seamless experience across various platforms. The session underscored the importance of AI in driving the next best actions for sellers, illustrating this through Cisco's use of smart tips for upselling and the implementation of AI guardrails. Additionally, the integration of AI with existing sales platforms like Salesforce was showcased, reinforcing AI's ability to streamline workflows and increase revenue through informed, data-driven actions.
Key Takeaways by Einstein:

• WalkMe's digital adoption platform is revolutionizing the way sellers interact with Salesforce and other tools by offering guidance and actionable insights, leading to a significant increase in product upsells.

• Cisco's adoption of AI, including the use of smart tips and embedding competitive intelligence, has resulted in notable sales increases and improved seller engagement with internal resources.

• The session demonstrated the critical nature of AI in modern sales strategies, revealing that on average, companies utilize 44 AI tools, and emphasizing the need for proper guidance and guardrails to ensure responsible and effective use.

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