We integrate trust patterns to enhance the reliability and usability of our AI products. Discover how these principles are woven into our offerings and the new features that empower ethical AI usage.
Important: This session is first come, first seated. You do not have a reserved seat.
Role: Marketing, Designer
Product: Einstein, Agentforce
Topic: Artificial Intelligence
Session Summary by Einstein: The recent session highlighted Salesforce's commitment to designing trusted AI, emphasizing the importance of human involvement to bridge the trust gap, as evidenced by the 75% of customers expressing the need for human oversight in AI use cases. Through intentional product design, Salesforce is incorporating trust patterns and guardrails across its products to enhance accuracy, safety, and trust, with a focus on features like mindful friction, prompt suggestions, and bias and toxicity reduction. The session showcased practical examples within various Salesforce products, illustrating how these principles are being applied to encourage responsible use of AI and ensure users remain at the center with improved system outputs. The speaker also underscored the vital role of transparency and explainability in building user trust, with several implemented strategies to reduce AI hallucinations and offer explainability features that foster confidence in AI-generated content.
