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AI-Powered Insights for Service Cloud with Tableau Pulse
Learn how Tableau Pulse helps service organizations with AI-powered insights that sharpen employees’ focus on the customer.
Important: This session is first come, first seated. You do not have a reserved seat.

, Lead Solution Engineer, Salesforce

, Principal, Strategic Solution Engineer, Salesforce

, Head of Strategy & Innovation Office, Salesforce

Role: Data Analyst, IT, Service
Product: Agentforce Service, Tableau
Topic: Data
Session Level: Beginner
Session Type: Theater
  • Thursday, Sep 1911:30 AM - 11:50 AM PDT
    (6:30 PM - 6:50 PM GMT)
    Moscone West, L3, Tableau Theater
Session Summary by Einstein: The recent session focused on how Slack's integration with Salesforce through the Starter Suite is revolutionizing the way small businesses operate by streamlining workflows, conversations, and data across various tools. With a staggering 1.7 million apps actively used weekly on Slack and 3 million workflows automating tasks, the session highlighted the significant productivity gains, citing that 47% of users report increased productivity with Slack. The integration aims to simplify and enhance the work experience by marrying structured and unstructured data, ultimately making work 'as simple and as productive and as pleasant as possible'. Moreover, the session unveiled upcoming features, including templates that integrate Slack and Salesforce, which are poised to further empower SMBs by offering pre-built solutions to drive business outcomes and reduce the time spent on menial tasks.
Key Takeaways by Einstein:

• The session showcased how Slack's integration with Salesforce is designed to save small businesses an average of 1.5 hours per day by reducing the need to switch between multiple tools and manage data across different platforms.

• Upcoming features like pre-built templates will enable SMBs to quickly automate processes and projects, integrating Slack's communication capabilities with Salesforce's structured data management, demonstrating the platform's evolution into a work operating system.

• The Starter Suite represents a major leap in productivity for SMBs, combining the best of Salesforce's Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Data Cloud into a single app, with an emphasis on AI integration and ease of use.

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Salesforce Developer, IBM