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Get More Value from your Salesforce Investments with a CoE
A Center of Excellence (CoE) helps you share best practices, maintain compliance, and increase DevOps effectiveness while you support the unique needs of your missions.
Important: This session is first come, first seated. You do not have a reserved seat.

, Assistant Director, Government Technology Agency Singapore

, Vice President Client Partner, Salesforce

, Deputy Director (Acting), Enterprise Architect - DISC, U.S. Dept of Agriculture

, Senior Director, Industry Product Marketing, Salesforce

Role: Architect, IT
Industry: Public Sector
Product: Agentforce 360 Platform, Success Plans, Agentforce Public Sector
Topic: Productivity
Session Level: Intermediate
Session Type: Breakout
  • Wednesday, Sep 1811:00 AM - 11:45 AM PDT
    (6:00 PM - 6:45 PM GMT)
    Metreon AMC, L3, Theater 11
  • Wednesday, Sep 184:00 PM - 4:45 PM PDT
    (11:00 PM - 11:45 PM GMT)
    Metreon AMC, L3, Theater 11
Session Summary by Einstein: The recent Salesforce conference explored the strategic adoption of Salesforce technologies across various organizations, focusing on how governance, Centers of Excellence, and best practices can optimize technology landscapes. Discussions highlighted the shift towards software as a service (SaaS), the importance of hands-on experience, and the need for structured training programs like Zero to Hero. Panelists shared insights on the benefits of leveraging Salesforce's capabilities for process improvement and cost savings, emphasizing the significance of frequent releases, API strategies, and data agility for organizational transformation.
Key Takeaways by Einstein:

• Organizations are increasingly adopting an 80/20 rule for SaaS implementation, favoring out-of-the-box solutions over extensive customization to ensure compliance and manage costs.

• Hands-on experience and structured career progression frameworks are essential for building internal capabilities and empowering teams to maximize the value of Salesforce technologies.

• Frequent and consistent release cycles, coupled with a clear API and data strategy, are crucial for maintaining momentum, reducing stress, and enabling organizations to scale their Salesforce solutions effectively.

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Salesforce Developer, IBM