Data Cloud Keynote: Deliver Customer Success Through Data
Data-driven teams create lasting customer connections. Discover how to unify and activate your data to power AI across your enterprise with Data Cloud.
Important: This session is first come, first seated. You do not have a reserved seat.
, EVP & GM of Unified Data Services & Einstein, Salesforce
, President and CTO, Einstein, Data, Tableau & Mulesoft, Salesforce
, CMO, Next Gen Platform, Salesforce
, Senior Director, Product Marketing, Salesforce
, EVP Data, Digital and Commercial Technology, FedEx
Role: Administrator, Developer, IT
Product: Einstein, Data 360
Topic: Data
Session Level: Beginner
Session Type: Keynote
Tuesday, Sep 173:30 PM - 4:20 PM PDT
(10:30 PM - 11:20 PM GMT)
Moscone West, L3, Keynote Room
Session Summary by Einstein: At the recent Salesforce conference, attendees were introduced to the transformative potential of Data Cloud as the centerpiece of the Salesforce platform, emphasizing the critical role of reliable, harmonized, and unified data in the evolution of AI and customer service. With over 200 out-of-the-box connectors, Data Cloud has been hailed as the fastest growing organic innovation in enterprise software, enabling seamless integration and real-time insights across various customer touchpoints. Demonstrations showcased how businesses like FedEx utilize Data Cloud to enhance customer experiences, streamline data management, and leverage AI for predictive insights, underscoring the platform's capacity to handle vast amounts of structured and unstructured data securely and efficiently.
Key Takeaways by Einstein:
• Salesforce's Data Cloud offers over 200 connectors, allowing for easy integration of disparate data sources without the need for coding, thus accelerating the creation of a unified customer view.
• FedEx's case study highlighted their use of Data Cloud to process over a petabyte of data daily, integrating it seamlessly for improved customer experiences and operational efficiency.
• The introduction of AI-based tagging and private connect in Data Cloud ensures that data security and governance are maintained, providing users with confidence in their data's integrity.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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