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  • Tue, Sep 20
Tue, Sep 20, 27 sessions

Past Sessions

9:00 AM PDT - Tuesday, Sep 20

  • Commerce
    Marketing
    IT
    Automotive
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Agentforce Net Zero
    Sustainability
    Theater
    Beginner
    Commerce
    Yes
    Moscone West, Level 2, Commerce Lodge
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Web3 may be the next frontier, but new tech can also uncover new risks and challenges, from scams to sustainability. Join us to explore guidance for entering Web3 while leading with core values.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Commerce Theater (Moscone West, Level 2)
  • IT
    Service
    Retail
    Agentforce Service
    Automation
    Theater
    Service
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Get your contact center up and running in weeks by bringing your own telephony to Service Cloud Voice. Hear from our expert partners on how to easily connect with your customers.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Service Theater (Moscone South, Level 3)

12:00 PM PDT - Tuesday, Sep 20

  • Commerce
    Administrator
    Manufacturing
    Retail
    Agentforce Commerce
    Agentforce Service
    Automation
    Breakout
    Commerce
    Yes
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us to learn how to service orders efficiently, unlock inventory insights across channels, and offer sustainable fulfillment options with the perfect order.
    • Tuesday, Sep 2012:00 PM - 12:40 PM PDT
      (7:00 PM - 7:40 PM GMT)
      Room 3018 (Moscone West, Level 3)
  • Commerce
    Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us for an overview of China’s retail ecosystem and find out how brands are engaging with consumers and driving sales without the use of websites or email.
    • Tuesday, Sep 2012:00 PM - 12:20 PM PDT
      (7:00 PM - 7:20 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Commerce
    Administrator
    Manufacturing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Service
    Automation
    Theater
    Commerce
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us to learn how to service orders seamlessly, unlock inventory insights across channels, cut costs with fulfillment automation, and stay ahead of your competition with the perfect order.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Magic Falls Theater West (Moscone West, Level 2)
  • Marketing
    Retail
    Agentforce Commerce
    Agentforce Marketing
    Agentforce Service
    Theater
    Ind: Retail
    Yes
    Metreon, City View, Embarcadro
    Yes
    Yes
    Metreon, City View
    Embarcadero
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    During economic downturns consumers tend to switch to value brands. See how luxury and specialty retailers can keep shoppers loyal with exclusive, personalized experiences.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Summit Lookout Theater (Metreon, City View)
  • Marketing
    Sales
    Service
    Retail
    Consumer Goods
    Technology
    Agentforce Sales
    Agentforce Service
    Trailhead
    Salesforce on Salesforce
    Theater
    Beginner
    Salesforce on Salesforce
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how Salesforce uses Einstein Bots and automation to support common use cases, from customer support to lead generation and routing, creating effortless customer experiences across the business.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Salesforce on Salesforce Theater (Campground)
  • Commerce
    IT
    Retail
    Consumer Goods
    Agentforce Commerce
    Automation
    Breakout
    Commerce
    Yes
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to accelerate the ROI of headless as brands share how they're taking control of the digital experience, growing conversions, and unlocking agility with a composable storefront for headless.
    • Tuesday, Sep 2012:30 PM - 1:10 PM PDT
      (7:30 PM - 8:10 PM GMT)
      Room 3020 (Moscone West, Level 3)
  • Commerce
    Sales
    Retail
    Consumer Goods
    Agentforce Commerce
    Automation
    Theater
    Ind: Consumer Goods
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Consumer_Goods/episode/episode-s1e7/
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Increasing sales efficiency in fragmented trade channels reduces cost of goods sold. Learn how our customers are achieving this efficiency using automated B2B sales with local and independent outlets.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Camp Two (Moscone North, Salesforce+ Camp)

1:00 PM PDT - Tuesday, Sep 20

  • Commerce
    Developer
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    Learn how to build and launch your own WeChat mini program on Salesforce Social Commerce, a new ecommerce platform designed to support storefronts on local Chinese channels such as WeChat.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Data Analyst
    Retail
    Consumer Goods
    Slack
    Tableau
    Data Culture
    Birds of a Feather
    Intermediate
    Ind: Retail
    Yes
    Moscone South, Level 3
    Yes
    Yes
    Moscone South
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Retailers need to make better decisions, faster. Salesforce can help connect and activate data into intelligent, consumable and actionable data stories, right where you work everyday.
    • Tuesday, Sep 201:00 PM - 2:00 PM PDT
      (8:00 PM - 9:00 PM GMT)
      Room 312 (Moscone South, Level 3)
  • Commerce
    Other
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Consumer Goods
    Data Culture
    Theater
    Commerce
    Yes
    Moscone West, Level 2, Commerce Lodge
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    In this session, we will dive into the latest insights from the back-to-school shopping season and what they mean for the future of retail and commerce in 2022 and beyond.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Commerce Theater (Moscone West, Level 2)
  • Marketing
    Sales
    Financial Services
    Retail
    Agentforce Marketing
    Data Culture
    Theater
    Intermediate
    Marketing
    Yes
    Moscone West, Level 2, Marketing Lodge
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how companies are building successful mobile-first strategies using WhatsApp. Leave this session with tips on how to harness the world’s most popular messaging app to drive customer engagement.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Marketing Theater (Moscone West, Level 2)
  • Commerce
    Marketing
    IT
    Retail
    Agentforce Commerce
    Agentforce Marketing
    Customer Data Platform
    Data Culture
    Breakout
    Marketing
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Understanding every customer is essential to providing personalization. Learn how to build a data-first strategy to make every engagement contextual and personalized across every touchpoint.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Room 2008 (Moscone West, Level 2)
  • Commerce
    Administrator
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    9:00 a.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    2:00 p.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    12:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    With Salesforce Social Commerce on Alibaba Cloud, this global brand has deployed a headless ecommerce website hosted in Mainland China and compliant with Chinese data privacy regulations.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • IT
    Operations
    Service
    Retail
    Slack
    Future of Work
    Theater
    Yes
    Moscone South, Campground
    Yes
    9:00 a.m. Wednesday, Sep 21
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    See how retailers can transform the in-store experience by empowering associates with a Digital HQ. We'll explore how digital tools and data can unlock entirely new levels of efficiency and service.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Industry Innovation Theater East (Campground)

2:00 PM PDT - Tuesday, Sep 20

  • Other
    Retail
    Agentforce Net Zero
    Sustainability
    Campfire
    Yes
    Moscone West, Level 3, Net Zero Vista
    Yes
    Yes
    Moscone West
    Level 3
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Retailers embrace sustainability as a good business practice to connect with customers, attract talent, and appeal to investors. Learn how the Customer 360 can help you accelerate your net zero goals.
    • Tuesday, Sep 202:00 PM - 2:20 PM PDT
      (9:00 PM - 9:20 PM GMT)
      Net Zero Vista (Moscone West, Level 3)
  • Commerce
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Customer Data Platform
    Data Culture
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    DECIEM, a beauty and skincare industry disruptor, is investing in Salesforce Commerce, Marketing, Service, and CDP to make “the ordinary” omni-channel experience for consumers extraordinary.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Theater Two (Moscone South, Campground)
  • Commerce
    Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Ind: Retail
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to leverage valuable insights to win new customers and earn lifelong loyalty by accessing and optimizing your customer data to provide personalized engagements.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Theater Four (Moscone South, Campground)
  • Commerce
    Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us for an overview of China’s retail ecosystem and find out how brands are engaging with consumers and driving sales without the use of websites or email.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)

3:00 PM PDT - Tuesday, Sep 20

  • Commerce
    Developer
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Commerce
    Yes
    Moscone West, Level 2, Commerce Lodge
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Implementing a headless architecture is no small feat. This session for business leaders outlines 6 key steps to headless transformation success — bringing people, technology, and processes together.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Commerce Theater (Moscone West, Level 2)
  • Commerce
    Marketing
    Media & Entertainment
    Retail
    Agentforce Commerce
    Table Talk
    Yes
    Moscone West, Level 2, Commerce Lodge
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn about getting your business started on TikTok including ecommerce setup and tips and tricks for making content that sells. This session will have 15 seats. Seating is not guaranteed and will be available on first come, first served basis. Please arrive early.
    • Tuesday, Sep 203:00 PM - 3:45 PM PDT
      (10:00 PM - 10:45 PM GMT)
      Commerce Lodge (Moscone West, Level 2)
  • Marketing
    Media & Entertainment
    Retail
    Agentforce Service
    Customer Data Platform
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Hear how a sports organization is uniting customer data for five of its brands on Salesforce CDP and Datorama to get a complete customer view, automate processes, and cross-sell/upsell across brands.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Theater Three (Moscone South, Campground)
  • Commerce
    Healthcare & Life Sciences
    Retail
    Agentforce Commerce
    Data Culture
    Breakout
    Commerce
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Commerce/episode/episode-s1e5/
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Looking to drive new digital revenue in only weeks? Learn the 5 seamless steps Commerce Cloud customers take to launch B2C commerce, order management and payments, connected to Marketing Cloud data.
    • Tuesday, Sep 203:30 PM - 4:10 PM PDT
      (10:30 PM - 11:10 PM GMT)
      Camp Five (Moscone North, Salesforce+ Camp)
  • Commerce
    Developer
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    Learn how to build and launch your own WeChat mini program on Salesforce Social Commerce, a new ecommerce platform designed to support storefronts on local Chinese channels such as WeChat.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Marketing
    Other
    Retail
    Consumer Goods
    Experience Cloud
    Agentforce Marketing
    Theater
    Ind: Retail
    Yes
    Moscone West, Level 2, Commerce Lodge
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to leverage emerging technologies such as augmented reality and NFTs to surprise and delight customers.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Commerce Theater (Moscone West, Level 2)
  • Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Customer Data Platform
    Data Culture
    Breakout
    Marketing
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Top brands are using CDP to make every customer interaction smarter, easier, and more efficient. Learn how to unify customer data to build a single source of truth and drive personalization.
    • Tuesday, Sep 203:30 PM - 4:10 PM PDT
      (10:30 PM - 11:10 PM GMT)
      Room 2008 (Moscone West, Level 2)

4:00 PM PDT - Tuesday, Sep 20

  • Commerce
    Administrator
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    9:00 a.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    2:00 p.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    12:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    With Salesforce Social Commerce on Alibaba Cloud, this global brand has deployed a headless ecommerce website hosted in Mainland China and compliant with Chinese data privacy regulations.
    • Tuesday, Sep 204:00 PM - 4:20 PM PDT
      (11:00 PM - 11:20 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Commerce
    Retail
    Other
    Agentforce Commerce
    Breakout
    Commerce
    Yes
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    Salesforce has grocers covered with all the capabilities needed to launch amazing commerce experiences. Join us to learn how grocers are able to offer an unparalleled customer journey.
    • Tuesday, Sep 204:30 PM - 5:10 PM PDT
      (11:30 PM - 12:10 AM GMT)
      Room 3020 (Moscone West, Level 3)
  • Marketing
    IT
    Financial Services
    Retail
    Agentforce MuleSoft
    Customer Data Platform
    Automation
    Breakout
    MuleSoft
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    Learn how MuleSoft and Customer Data Platform work seamlessly together to help retailers and financial institutions build relevant experiences by personalizing every interaction with their customers.
    • Tuesday, Sep 204:30 PM - 5:10 PM PDT
      (11:30 PM - 12:10 AM GMT)
      Room 2011 (Moscone West, Level 2)
  • Commerce
    Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us for an overview of China’s retail ecosystem and find out how brands are engaging with consumers and driving sales without the use of websites or email.
    • Tuesday, Sep 204:30 PM - 4:50 PM PDT
      (11:30 PM - 11:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)