Skip to content

Agenda Builder is live.

1000+ sessions on inspiring, innovating, and imagining a better world. It’s time to build your perfect agenda. Planning is key so start bookmarking now, all seats are first come first seated.

View my agenda
Sessions Header Image
Open List
  • Tue, Sep 20
Tue, Sep 20, 34 sessions

Past Sessions

9:00 AM PDT - Tuesday, Sep 20

  • Commerce
    Marketing
    IT
    Automotive
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Agentforce Net Zero
    Sustainability
    Theater
    Beginner
    Commerce
    Yes
    Moscone West, Level 2, Commerce Lodge
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Web3 may be the next frontier, but new tech can also uncover new risks and challenges, from scams to sustainability. Join us to explore guidance for entering Web3 while leading with core values.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Commerce Theater (Moscone West, Level 2)

12:00 PM PDT - Tuesday, Sep 20

  • Finance & Accounting
    Sales
    Manufacturing
    Consumer Goods
    Agentforce Consumer Goods
    Agentforce MuleSoft
    Automation
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Thursday, Sep 22
    12:00 p.m. Tuesday, Sep 20
    3:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    CG Cloud helps consumer goods companies accelerate growth from planning to execution. Learn about the future of CG Cloud and the latest innovations in retail execution and trade promotion management.
    • Tuesday, Sep 2012:00 PM - 12:20 PM PDT
      (7:00 PM - 7:20 PM GMT)
      Industry Innovation Theater East (Campground)
  • Commerce
    Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us for an overview of China’s retail ecosystem and find out how brands are engaging with consumers and driving sales without the use of websites or email.
    • Tuesday, Sep 2012:00 PM - 12:20 PM PDT
      (7:00 PM - 7:20 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Commerce
    Marketing
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Executive/Thought Leadership
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    9:00 a.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    12:00 p.m. Tuesday, Sep 20
    2:00 p.m. Wednesday, Sep 21
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    Learn about the retail innovation, digital technologies & brand loyalty techniques Alibaba Cloud uses to power this global phenomenon featuring over 290,000 brands and 900 million Chinese consumers.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Commerce
    Administrator
    Manufacturing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Service
    Automation
    Theater
    Commerce
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us to learn how to service orders seamlessly, unlock inventory insights across channels, cut costs with fulfillment automation, and stay ahead of your competition with the perfect order.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Magic Falls Theater West (Moscone West, Level 2)
  • Marketing
    Sales
    Service
    Retail
    Consumer Goods
    Technology
    Agentforce Sales
    Agentforce Service
    Trailhead
    Salesforce on Salesforce
    Theater
    Beginner
    Salesforce on Salesforce
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how Salesforce uses Einstein Bots and automation to support common use cases, from customer support to lead generation and routing, creating effortless customer experiences across the business.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Salesforce on Salesforce Theater (Campground)
  • Commerce
    IT
    Retail
    Consumer Goods
    Agentforce Commerce
    Automation
    Breakout
    Commerce
    Yes
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to accelerate the ROI of headless as brands share how they're taking control of the digital experience, growing conversions, and unlocking agility with a composable storefront for headless.
    • Tuesday, Sep 2012:30 PM - 1:10 PM PDT
      (7:30 PM - 8:10 PM GMT)
      Room 3020 (Moscone West, Level 3)
  • Finance & Accounting
    Sales
    Manufacturing
    Consumer Goods
    Agentforce Consumer Goods
    Tableau
    Future of Work
    Breakout
    Ind: Consumer Goods
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Evolving your brand to meet consumer needs requires consumer-centricity and the right systems. Hear how a leading consumer goods company is leveraging digital excellence to grow with CG Cloud.
    • Tuesday, Sep 2012:30 PM - 1:10 PM PDT
      (7:30 PM - 8:10 PM GMT)
      Room 2024 (Moscone West, Level 2)
  • IT
    Consumer Goods
    Agentforce MuleSoft
    Automation
    Theater
    MuleSoft
    Yes
    Moscone West, Level 2, Magic Falls
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    4:00 p.m. Wednesday, Sep 21
    12:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    Together, MuleSoft and Salesforce give customers the ability to automate any process and unlock data across Customer 360. Learn how your company can create new possibilities for customer success.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      MuleSoft Theater (Moscone West, Level 2)
  • Commerce
    Sales
    Retail
    Consumer Goods
    Agentforce Commerce
    Automation
    Theater
    Ind: Consumer Goods
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Consumer_Goods/episode/episode-s1e7/
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Increasing sales efficiency in fragmented trade channels reduces cost of goods sold. Learn how our customers are achieving this efficiency using automated B2B sales with local and independent outlets.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Camp Two (Moscone North, Salesforce+ Camp)

1:00 PM PDT - Tuesday, Sep 20

  • Commerce
    Developer
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    Learn how to build and launch your own WeChat mini program on Salesforce Social Commerce, a new ecommerce platform designed to support storefronts on local Chinese channels such as WeChat.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Sales
    Consumer Goods
    Customer Reference Roundtable
    Yes
    Marriott Marquis Meeting Center, Floor 5
    Yes
    Customer Reference Roundtables
    This session is currently full.
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Nominate your prospects to join an intimate conversation with Fisher & Paykel about Customer 360 - without Salesforce in the room.
    • Tuesday, Sep 201:00 PM - 2:00 PM PDT
      (8:00 PM - 9:00 PM GMT)
      Sierra D (Marriott Marquis, 5th Floor)
    Additional Details:: This session is currently full.
  • Data Analyst
    Retail
    Consumer Goods
    Slack
    Tableau
    Data Culture
    Birds of a Feather
    Intermediate
    Ind: Retail
    Yes
    Moscone South, Level 3
    Yes
    Yes
    Moscone South
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Retailers need to make better decisions, faster. Salesforce can help connect and activate data into intelligent, consumable and actionable data stories, right where you work everyday.
    • Tuesday, Sep 201:00 PM - 2:00 PM PDT
      (8:00 PM - 9:00 PM GMT)
      Room 312 (Moscone South, Level 3)
  • Service
    Consumer Goods
    Agentforce Commerce
    Agentforce Service
    Automation
    Theater
    Intermediate
    Ind: Retail
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Retail/episode/episode-s1e6/
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to make every customer service experience truly effortless. See how Trailblazers are using automation to connect experiences and serve shoppers wherever and whenever they want.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Camp One (Moscone North, Salesforce+ Camp)
  • Commerce
    Other
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Consumer Goods
    Data Culture
    Theater
    Commerce
    Yes
    Moscone West, Level 2, Commerce Lodge
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    In this session, we will dive into the latest insights from the back-to-school shopping season and what they mean for the future of retail and commerce in 2022 and beyond.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Commerce Theater (Moscone West, Level 2)
  • Commerce
    Administrator
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    9:00 a.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    2:00 p.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    12:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    With Salesforce Social Commerce on Alibaba Cloud, this global brand has deployed a headless ecommerce website hosted in Mainland China and compliant with Chinese data privacy regulations.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Service
    Consumer Goods
    Agentforce Service
    Future of Work
    Theater
    Service
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Boost first-time fix rates by connecting workers to the right data and tools. Hear from Trailblazers how they use Customer 360, mobile app, and automation to do more with less and reduce costs.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Service Theater (Moscone South, Level 3)
  • Marketing
    Operations
    Sales
    Service
    Automotive
    Manufacturing
    Consumer Goods
    Experience Cloud
    Agentforce Manufacturing
    Agentforce Marketing
    Agentforce Service
    CRM Analytics
    Theater
    Ind: MAE
    Yes
    Moscone West, Level 2, Tableau Lodge
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how one global manufacturer of safety products is driving its growth agenda by improving the experiences it provides to its customers and employees.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Tableau Theater (Moscone West, Level 2)

2:00 PM PDT - Tuesday, Sep 20

  • Other
    Consumer Goods
    Experience Cloud
    Tableau
    Keynote
    Sponsors
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Hear from a leading CPG company who is driving industry-led transformation by harnessing the power of platform diversification across Salesforce Clouds and creating omni channel customer experiences.
    • Tuesday, Sep 202:00 PM - 2:40 PM PDT
      (9:00 PM - 9:40 PM GMT)
      Keynote Room (Moscone West, Level 2)
  • Commerce
    Consumer Goods
    Agentforce Commerce
    Customer Success
    Circles of Success
    Commerce
    Yes
    Marriott Marquis, Yerba Buena Level, Customer Success Lodge
    Yes
    Yes
    Marriott Marquis
    Yerba Buena
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join this small group discussion on why data strategy is important for cross-cloud success. Explore how to exceed customer expectations and learn cross-cloud best practices.
    • Tuesday, Sep 202:00 PM - 2:40 PM PDT
      (9:00 PM - 9:40 PM GMT)
      Salon 15 (Marriott Marquis, Yerba Buena Level)
  • Commerce
    IT
    Consumer Goods
    Technology
    Agentforce Commerce
    Agentforce 360 Platform
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    1:00 p.m. Thursday, Sep 22
    2:00 p.m. Tuesday, Sep 20
    3:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    1:00 p.m. Wednesday, Sep 21
    Alibaba's extensive ecosystem helps enterprises meet China's rapidly evolving digital economy, from retail, marketing, and workflow management to financial technology, logistics, and cloud computing.
    • Tuesday, Sep 202:00 PM - 2:20 PM PDT
      (9:00 PM - 9:20 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Marketing
    Data Analyst
    IT
    Consumer Goods
    Technology
    Agentforce Commerce
    Agentforce Marketing
    Data Culture
    Theater
    Marketing
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how marketing and ecommerce teams leverage digital intelligence to collaborate, share business objectives, and build and optimize seamless, personalized, digital experiences that drive growth.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Magic Falls Theater East (Moscone West, Level 2)
  • Commerce
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Customer Data Platform
    Data Culture
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    DECIEM, a beauty and skincare industry disruptor, is investing in Salesforce Commerce, Marketing, Service, and CDP to make “the ordinary” omni-channel experience for consumers extraordinary.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Theater Two (Moscone South, Campground)
  • Commerce
    Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Ind: Retail
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to leverage valuable insights to win new customers and earn lifelong loyalty by accessing and optimizing your customer data to provide personalized engagements.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Theater Four (Moscone South, Campground)
  • Marketing
    Service
    Manufacturing
    Consumer Goods
    Agentforce Service
    Customer Data Platform
    Breakout
    Sponsors
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Hear from customers unlocking the next wave of value with Salesforce’s multi-cloud capabilities to optimize digital operations, unlock revenue streams & deliver a connected experience for customers.
    • Tuesday, Sep 202:30 PM - 3:10 PM PDT
      (9:30 PM - 10:10 PM GMT)
      Room 2008 (Moscone West, Level 2)
  • Commerce
    Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us for an overview of China’s retail ecosystem and find out how brands are engaging with consumers and driving sales without the use of websites or email.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)

3:00 PM PDT - Tuesday, Sep 20

  • Commerce
    Developer
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Commerce
    Yes
    Moscone West, Level 2, Commerce Lodge
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Implementing a headless architecture is no small feat. This session for business leaders outlines 6 key steps to headless transformation success — bringing people, technology, and processes together.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Commerce Theater (Moscone West, Level 2)
  • Commerce
    Marketing
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Executive/Thought Leadership
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    9:00 a.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    12:00 p.m. Tuesday, Sep 20
    2:00 p.m. Wednesday, Sep 21
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    Learn about the retail innovation, digital technologies & brand loyalty techniques Alibaba Cloud uses to power this global phenomenon featuring over 290,000 brands and 900 million Chinese consumers.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Commerce
    Developer
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    Learn how to build and launch your own WeChat mini program on Salesforce Social Commerce, a new ecommerce platform designed to support storefronts on local Chinese channels such as WeChat.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • IT
    Sales
    Manufacturing
    Consumer Goods
    Agentforce Consumer Goods
    Agentforce Marketing
    Automation
    Keynote
    Ind: Consumer Goods
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Consumer_Goods/episode/episode-s1e1/
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Driving profitable growth is the number one priority in CPG. Hear how Trailblazers are navigating economic headwinds with Salesforce Customer 360.
    • Tuesday, Sep 203:30 PM - 4:10 PM PDT
      (10:30 PM - 11:10 PM GMT)
      Keynote Room (Moscone West, Level 3)
  • Service
    Consumer Goods
    Agentforce Service
    Slack
    Automation
    Theater
    Beginner
    Service
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Service/episode/episode-s1e5/
    Moscone South, Hall E, Salesforce+ Camp
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    Join this session to learn how to create efficiencies, reduce costs, and increase productivity in high-touch customer engagement centers with automation, AI, and digital engagement.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Service Theater (Moscone South, Level 3)
  • Marketing
    Other
    Retail
    Consumer Goods
    Experience Cloud
    Agentforce Marketing
    Theater
    Ind: Retail
    Yes
    Moscone West, Level 2, Commerce Lodge
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to leverage emerging technologies such as augmented reality and NFTs to surprise and delight customers.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Commerce Theater (Moscone West, Level 2)
  • Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Customer Data Platform
    Data Culture
    Breakout
    Marketing
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Top brands are using CDP to make every customer interaction smarter, easier, and more efficient. Learn how to unify customer data to build a single source of truth and drive personalization.
    • Tuesday, Sep 203:30 PM - 4:10 PM PDT
      (10:30 PM - 11:10 PM GMT)
      Room 2008 (Moscone West, Level 2)

4:00 PM PDT - Tuesday, Sep 20

  • Commerce
    Administrator
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    9:00 a.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    2:00 p.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    12:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    With Salesforce Social Commerce on Alibaba Cloud, this global brand has deployed a headless ecommerce website hosted in Mainland China and compliant with Chinese data privacy regulations.
    • Tuesday, Sep 204:00 PM - 4:20 PM PDT
      (11:00 PM - 11:20 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Operations
    Product Management
    Consumer Goods
    Tableau
    Data Culture
    Theater
    Tableau
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    Learn how Retail and Consumer Goods companies are using a Supply Chain Control Tower to increase supply-chain agility, efficiency, and effectiveness while reducing operating costs.
    • Tuesday, Sep 204:00 PM - 4:20 PM PDT
      (11:00 PM - 11:20 PM GMT)
      Magic Falls Theater East (Moscone West, Level 2)
  • Architect
    Operations
    Consumer Goods
    Agentforce Consumer Goods
    Tableau
    Integration
    Keynote
    Sponsors
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    How Pepsi and PwC pushed the boundaries of Consumer Goods Cloud to transform the frontline human experience.
    • Tuesday, Sep 204:00 PM - 4:40 PM PDT
      (11:00 PM - 11:40 PM GMT)
      Keynote Room (Moscone West, Level 2)
  • IT
    Healthcare & Life Sciences
    Manufacturing
    Consumer Goods
    Agentforce Sales
    Agentforce 360 Platform
    Agentforce Service
    Future of Work
    Theater
    Sponsors
    Yes
    Moscone West, Level 2, IT Lodge
    Yes
    Yes
    Moscone West
    Halls ABC
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    Learn how Blentech connected its business data into a single source of truth across its entire enterprise through digital business transformation with Rootstock on the Salesforce Platform.
    • Tuesday, Sep 204:30 PM - 4:50 PM PDT
      (11:30 PM - 11:50 PM GMT)
      Platform Theater (Moscone West, Level 2)
  • Commerce
    Marketing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Marketing
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us for an overview of China’s retail ecosystem and find out how brands are engaging with consumers and driving sales without the use of websites or email.
    • Tuesday, Sep 204:30 PM - 4:50 PM PDT
      (11:30 PM - 11:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)