IBM is one of Slack's largest customers and won the 2022 Slack Spotlight Award for Digital HQ Excellence. Learn how IBM uses Slack across all global employees, and tips to transform your organization.
Tue, Sep 20, 37 sessions
Past Sessions
9:00 AM PDT - Tuesday, Sep 20
- MarketingQuipSlackSalesforce on SalesforceTheaterSalesforce on SalesforceYesMoscone South, CampgroundYesYesMoscone SouthHalls ABCTuesday, Sep 209:00 a.m. Tuesday, Sep 20Taking HQ marketing campaigns into multiple markets is complex but reaps significant ROI when successful. Salesforce shows you how to land these campaigns globally so you can take on the world, too.
- Tuesday, Sep 209:15 AM - 9:35 AM PDT(4:15 PM - 4:35 PM GMT)Salesforce on Salesforce Theater (Campground)
- OtherSlackFuture of WorkTheaterSlackYesMoscone West, Level 3, Slack CanopyYesYesMoscone WestLevel 32:00 p.m. Wednesday, Sep 21Wednesday, Sep 21Tuesday, Sep 209:00 a.m. Tuesday, Sep 20Join us for seven actionable tips that will help you discover how to bring together teammates, tools, and information in Slack.
- Tuesday, Sep 209:15 AM - 9:35 AM PDT(4:15 PM - 4:35 PM GMT)Slack Theater (Moscone West, Level 3)
12:00 PM PDT - Tuesday, Sep 20
- ITSalesAgentforce 360 PlatformSlackSalesforce on SalesforceBreakoutSlackYesMoscone West, Level 2YesYesMoscone WestLevel 212:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Our Digital HQ is changing the way we get work done for the better. Join Salesforce business technology for best practices on how we’re driving efficiency by connecting processes inside Slack.
- Tuesday, Sep 2012:00 PM - 12:40 PM PDT(7:00 PM - 7:40 PM GMT)Room 2018 (Moscone West, Level 2)
- ArchitectSalesOtherSlackFuture of WorkBreakoutBeginnerSlackYesMetreon, City ViewYesYesMetreon, City View12:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Learn how American Airlines built its Digital HQ to increase efficiency. Enjoy a customer-led demo and learn how Slack, Tableau, and integrations can help you get your Digital HQ soaring high.
- Tuesday, Sep 2012:30 PM - 1:10 PM PDT(7:30 PM - 8:10 PM GMT)Presidio (Metreon, City View)
- AdministratorSlackFuture of WorkTheaterBeginnerSlackYesMoscone West, Level 3, Slack CanopyYesYesMoscone WestLevel 312:00 p.m. Tuesday, Sep 20Tuesday, Sep 20"Slack is too noisy. It's too informal. It's just a chat app." We've heard them all! In this session, you'll get the inside scoop from Slack experts who debunk these misconceptions.
- Tuesday, Sep 2012:30 PM - 12:50 PM PDT(7:30 PM - 7:50 PM GMT)Slack Theater (Moscone West, Level 3)
- MarketingAdministratorAgentforce MarketingSlackIntegrationTheaterIntermediateMarketingYesMoscone West, Level 2, Marketing LodgeYesYesMoscone WestLevel 212:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Marketers are using more applications than ever before. Learn how Account Engagement's extensibility features help you keep all your webinar and survey data in one place, and use it in automations.
- Tuesday, Sep 2012:30 PM - 12:50 PM PDT(7:30 PM - 7:50 PM GMT)Marketing Theater (Moscone West, Level 2)
1:00 PM PDT - Tuesday, Sep 20
- OperationsSalesMedia & EntertainmentSlackFuture of WorkTheaterSlackYesMoscone West, Level 3, Slack CanopyYesYesMoscone WestLevel 31:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Learn how Slack can help ad sales and operations teams collect revenue faster by automating processes, simplifying agency engagement, and boosting campaign effectiveness.
- Tuesday, Sep 201:00 PM - 1:20 PM PDT(8:00 PM - 8:20 PM GMT)Slack Theater (Moscone West, Level 3)
- ServiceAgentforce ServiceSlackFuture of WorkTheaterServiceYesMoscone South, CampgroundYesYesMoscone SouthHalls ABC1:00 p.m. Tuesday, Sep 20Tuesday, Sep 20What happens when you swarm on customer issues? You build customers for life as you scale support, unify the organization, and solve cases faster.
- Tuesday, Sep 201:00 PM - 1:20 PM PDT(8:00 PM - 8:20 PM GMT)Theater One (Moscone South, Campground)
- ITSalesOtherAgentforce MuleSoftAgentforce SalesSlackSalesforce on SalesforceTheaterIntermediateSalesforce on SalesforceYesMoscone South, CampgroundYesYesMoscone SouthHalls ABC1:00 p.m. Tuesday, Sep 20Tuesday, Sep 20To empower cross-selling opportunities and accelerate revenue growth, learn how we build a set of connections between our org and acquisitions to automate lead passes and share opportunity data.
- Tuesday, Sep 201:00 PM - 1:20 PM PDT(8:00 PM - 8:20 PM GMT)Salesforce on Salesforce Theater (Campground)
- Data AnalystRetailConsumer GoodsSlackTableauData CultureBirds of a FeatherIntermediateInd: RetailYesMoscone South, Level 3YesYesMoscone SouthLevel 31:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Retailers need to make better decisions, faster. Salesforce can help connect and activate data into intelligent, consumable and actionable data stories, right where you work everyday.
- Tuesday, Sep 201:00 PM - 2:00 PM PDT(8:00 PM - 9:00 PM GMT)Room 312 (Moscone South, Level 3)
- DeveloperTechnologySlackCampfireBeginnerYesMoscone West, Level 1, Trailblazer ForestYesYesMoscone WestLevel 19:00 a.m. Wednesday, Sep 2111:00 a.m. Thursday, Sep 22Thursday, Sep 221:00 p.m. Tuesday, Sep 20Wednesday, Sep 21Tuesday, Sep 203:00 p.m. Wednesday, Sep 21Learn how to build a next-generation Slack app. Whether you're an existing Slack developer or new to the platform, this talk will help you get up to speed and ready to build a modern Slack app.
- Tuesday, Sep 201:00 PM - 1:30 PM PDT(8:00 PM - 8:30 PM GMT)Developer Campfire (West, Trailblazer Forest)
- AdministratorITOtherSlackFuture of WorkBreakoutBeginnerSlackYesMoscone West, Level 2YesYesMoscone WestLevel 21:00 p.m. Tuesday, Sep 20Tuesday, Sep 20In this session you will learn about custom Salesforce integrations for Slack that accelerate the deal cycle, from lead passing to sales approvals, and remove bottlenecks along the way.
- Tuesday, Sep 201:00 PM - 1:40 PM PDT(8:00 PM - 8:40 PM GMT)Room 2018 (Moscone West, Level 2)
- AdministratorArchitectDeveloperOtherSlackFuture of WorkTheaterBeginnerSlackYesMoscone West, Level 3, Slack CanopyYesYesMoscone WestLevel 31:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Slack’s platform has been re-engineered from the ground up for building reusable components for powerful event-driven workflows. Learn how to scaffold, build, and deploy apps on the new Slack Platform.
- Tuesday, Sep 201:30 PM - 1:50 PM PDT(8:30 PM - 8:50 PM GMT)Slack Theater (Moscone West, Level 3)
- ITOperationsServiceRetailSlackFuture of WorkTheaterYesMoscone South, CampgroundYes9:00 a.m. Wednesday, Sep 21Thursday, Sep 222:00 p.m. Thursday, Sep 221:00 p.m. Tuesday, Sep 20Wednesday, Sep 21Tuesday, Sep 20See how retailers can transform the in-store experience by empowering associates with a Digital HQ. We'll explore how digital tools and data can unlock entirely new levels of efficiency and service.
- Tuesday, Sep 201:30 PM - 1:50 PM PDT(8:30 PM - 8:50 PM GMT)Industry Innovation Theater East (Campground)
- DeveloperAgentforce 360 PlatformSlackTheaterDeveloperYesMoscone West, Level 1, Trailblazer ForestYesYesMoscone WestLevel 11:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Client needs and capabilities of the platform grow day by day. Delivery teams face the increasing need to create robust deployment pipelines. Let's see how Slack can become your DevOps Digital HQ.
- Tuesday, Sep 201:30 PM - 1:50 PM PDT(8:30 PM - 8:50 PM GMT)Redwood Theater (Moscone West, Trailblazer Forest)
- AdministratorAgentforce 360 PlatformSlackAutomationBreakoutIntermediateAdminYesMoscone West, Level 3YesYesMoscone WestLevel 31:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Learn how you can supercharge your Salesforce data with Salesforce Flow for Slack to create conversation-based automation and experiences that meet the users where they are.
- Tuesday, Sep 201:30 PM - 2:10 PM PDT(8:30 PM - 9:10 PM GMT)Room 3016 (Moscone West, Level 3)
- ITProduct ManagementHerokuSlackSalesforce on SalesforceTheaterSalesforce on SalesforceYesMoscone South, CampgroundYesYesMoscone SouthHalls ABC11:00 a.m. Thursday, Sep 22Thursday, Sep 221:00 p.m. Tuesday, Sep 20Tuesday, Sep 20See how we've reduced expense approval times by nearly 90%, saved 25,000 hours of account executive manual tasking, and saved over 18,000 hours in help ticket wait times — all using Slack.
- Tuesday, Sep 201:30 PM - 1:50 PM PDT(8:30 PM - 8:50 PM GMT)Salesforce on Salesforce Theater (Campground)
- AdministratorSalesFinancial ServicesSlackTableauCRM AnalyticsFuture of WorkBreakoutInd: FinServYesMetreon, City ViewYesYesMetreon, City View1:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Learn how to work smarter and not harder with actionable insights in the Digital HQ for Financial Services. See how leaders leverage Slack, Tableau, and Financial Services Cloud to drive efficiency.
- Tuesday, Sep 201:30 PM - 2:10 PM PDT(8:30 PM - 9:10 PM GMT)Presidio (Metreon, City View)
2:00 PM PDT - Tuesday, Sep 20
- SalesTechnologySlackAutomationTheaterIntermediateInd: Media/TechnologyYesMoscone South, CampgroundYesYesMoscone SouthHalls ABC2:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Join us to learn how tech sales teams can speed deal cycles and boost productivity by automating low-value tasks, bringing selling tools into one space, and streamlining deal collaboration.
- Tuesday, Sep 202:00 PM - 2:20 PM PDT(9:00 PM - 9:20 PM GMT)Theater Four (Moscone South, Campground)
- DeveloperTechnologySlackFuture of WorkTheaterIntermediateSlackYesMoscone South, CampgroundYesYesMoscone SouthHalls ABC2:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Learn how AWS and Slack enable teams to build products faster, reduce incidents and downtime, and increase productivity and team satisfaction.
- Tuesday, Sep 202:00 PM - 2:20 PM PDT(9:00 PM - 9:20 PM GMT)AWS Theater (Moscone South, Campground)
- OtherOtherSlackFuture of WorkTheaterBeginnerSlackYeshttps://www.salesforce.com/plus/experience/Dreamforce_2022/series/Future_of_Work_(Slack)/episode/episode-s1e7/Moscone South, Hall E, Salesforce+ CampMoscone West, Level 3, Slack CanopyYesYesMoscone SouthLevel 32:00 p.m. Tuesday, Sep 20Tuesday, Sep 204:00 p.m. Tuesday, Sep 20Learn more about the collaboration software industry landscape, how Slack stands out among the alternatives, and why customers choose to invest alongside Salesforce.
- Tuesday, Sep 202:00 PM - 2:20 PM PDT(9:00 PM - 9:20 PM GMT)Slack Theater (Moscone West, Level 3)
- DeveloperTechnologyAgentforce 360 PlatformSlackCampfireBeginnerYesMoscone West, Level 1, Trailblazer ForestYesYesMoscone WestLevel 19:00 a.m. Thursday, Sep 22Thursday, Sep 222:00 p.m. Thursday, Sep 222:00 p.m. Tuesday, Sep 20Wednesday, Sep 21Tuesday, Sep 2012:00 p.m. Wednesday, Sep 21Learn how to pleasantly integrate Salesforce and Slack today with a ready-to-go sample travel request app built with Node.js, Bolt, JSforce, and Heroku. We’ll share the code so you can try it at home.
- Tuesday, Sep 202:30 PM - 3:00 PM PDT(9:30 PM - 10:00 PM GMT)Developer Campfire (West, Trailblazer Forest)
- DeveloperGovernmentPublic SectorSlackFuture of WorkTheaterBeginnerInd: PubSecYesMoscone South, CampgroundYesYesMoscone SouthHalls ABC2:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Learn how government agencies and those they work with can seamlessly collaborate in their digital headquarters, while keeping security and compliance at the forefront with AWS and Slack.
- Tuesday, Sep 202:30 PM - 2:50 PM PDT(9:30 PM - 9:50 PM GMT)AWS Theater (Moscone South, Campground)
3:00 PM PDT - Tuesday, Sep 20
- ServiceCommunicationsSlackTheaterInd: CommsYeshttps://www.salesforce.com/plus/experience/Dreamforce_2022/series/Communications/episode/episode-s1e7/Moscone South, Hall E, Salesforce+ CampYesYesMoscone SouthHall E3:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Join us to learn how a leading communications service provider uses Slack to efficiently support millions of subscribers by automating processes and breaking down information silos.
- Tuesday, Sep 203:00 PM - 3:20 PM PDT(10:00 PM - 10:20 PM GMT)Camp Two (Moscone North, Salesforce+ Camp)
- SalesOtherAgentforce SalesSlackFuture of WorkTheaterSlackYesMoscone West, Level 3, Slack CanopyYesYesMoscone WestLevel 33:00 p.m. Tuesday, Sep 20Thursday, Sep 2210:00 a.m. Thursday, Sep 22Tuesday, Sep 20Learn best practices for growing revenue faster with Slack by helping your sales teams close deals faster, connect with customers in a new way, and maximize team effectiveness.
- Tuesday, Sep 203:00 PM - 3:20 PM PDT(10:00 PM - 10:20 PM GMT)Slack Theater (Moscone West, Level 3)
- ITOperationsEducationAgentforce EducationSlackIntegrationTheaterBeginnerYesMoscone South, CampgroundYesYes3:00 p.m. Tuesday, Sep 20Thursday, Sep 223:00 p.m. Thursday, Sep 22Wednesday, Sep 21Tuesday, Sep 2010:00 a.m. Wednesday, Sep 21From onboarding and class collaboration to connecting students to services faster, see how Slack can power your Digital Campus from anywhere. Join us for an engaging session on Slack for Education.
- Tuesday, Sep 203:00 PM - 3:20 PM PDT(10:00 PM - 10:20 PM GMT)Industry Innovation Theater West (Campground)
- ITSlackFuture of WorkBreakoutSponsorsYesMoscone West, Level 2YesYesMoscone WestLevel 23:00 p.m. Tuesday, Sep 20Tuesday, Sep 20The shift to digital workplaces occurred at unprecedented speeds to keep work moving forward. The journey isn’t over yet. Now’s the time to explore and experiment in your new connected Digital HQs.
- Tuesday, Sep 203:00 PM - 3:40 PM PDT(10:00 PM - 10:40 PM GMT)Room 2010 (Moscone West, Level 2)
- ServiceConsumer GoodsAgentforce ServiceSlackAutomationTheaterBeginnerServiceYeshttps://www.salesforce.com/plus/experience/Dreamforce_2022/series/Service/episode/episode-s1e5/Moscone South, Hall E, Salesforce+ CampMoscone South, Level 3, Sales & Service LodgeYesYesMoscone SouthLevel 33:00 p.m. Tuesday, Sep 202:00 p.m. Wednesday, Sep 21Wednesday, Sep 21Tuesday, Sep 20Join this session to learn how to create efficiencies, reduce costs, and increase productivity in high-touch customer engagement centers with automation, AI, and digital engagement.
- Tuesday, Sep 203:30 PM - 3:50 PM PDT(10:30 PM - 10:50 PM GMT)Service Theater (Moscone South, Level 3)
- AdministratorArchitectDeveloperOtherProfessional ServicesTechnologySlackFuture of WorkTheaterIntermediateSlackYesMoscone West, Level 3, Slack CanopyYesYesMoscone WestLevel 33:00 p.m. Tuesday, Sep 20Tuesday, Sep 20A new app architecture means a new way of approaching development from the ground up. Learn how you can shift your thinking from monolithic to modular and embrace component-based development in Slack.
- Tuesday, Sep 203:30 PM - 3:50 PM PDT(10:30 PM - 10:50 PM GMT)Slack Theater (Moscone West, Level 3)
- ServiceAgentforce ServiceSlackSalesforce on SalesforceTheaterSalesforce on SalesforceYesMoscone South, CampgroundYesYesMoscone SouthHalls ABC3:00 p.m. Tuesday, Sep 20Thursday, Sep 2212:00 p.m. Thursday, Sep 22Tuesday, Sep 20Learn how Salesforce implemented Slack swarming that led to 26% faster case resolution. We will share the four pillars of success for implementing Slack for swarming.
- Tuesday, Sep 203:30 PM - 3:50 PM PDT(10:30 PM - 10:50 PM GMT)Salesforce on Salesforce Theater (Campground)
- DeveloperTechnologySlackFuture of WorkTheaterAdvancedSlackYesMoscone South, CampgroundYesYesMoscone SouthHalls ABC3:00 p.m. Tuesday, Sep 20Tuesday, Sep 20Security is a top priority across all enterprises. Learn how you can have complete control and visibility of access to your data in Slack using your own encryption keys powered by AWS KMS.
- Tuesday, Sep 203:30 PM - 3:50 PM PDT(10:30 PM - 10:50 PM GMT)AWS Theater (Moscone South, Campground)
4:00 PM PDT - Tuesday, Sep 20
- DeveloperAgentforce 360 PlatformSlackTheaterDeveloperYesMoscone West, Level 3, Slack CanopyYesYesMoscone WestLevel 3Tuesday, Sep 204:00 p.m. Tuesday, Sep 20Come learn best practices for building on top of Slack and lessons learned from developers of the Slack Community.
- Tuesday, Sep 204:00 PM - 4:20 PM PDT(11:00 PM - 11:20 PM GMT)Slack Theater (Moscone West, Level 3)
- ServiceAgentforce ServiceSlackSalesforce on SalesforceTheaterSalesforce on SalesforceYesMoscone South, CampgroundYesYesMoscone SouthHalls ABCThursday, Sep 223:00 p.m. Thursday, Sep 22Tuesday, Sep 204:00 p.m. Tuesday, Sep 20Ever wonder how Salesforce uses its own technology to support 150,000+ customers? Learn how Service Cloud helps our teams be more efficient at scale without sacrificing the customer experience.
- Tuesday, Sep 204:00 PM - 4:20 PM PDT(11:00 PM - 11:20 PM GMT)Salesforce on Salesforce Theater (Campground)
- AdministratorArchitectOperationsAgentforce MuleSoftAgentforce 360 PlatformSlackAutomationTheaterBeginnerPlatform (IT)Yeshttps://www.salesforce.com/plus/experience/Dreamforce_2022/series/Automation/episode/episode-s1e2/Moscone South, Hall E, Salesforce+ CampMoscone West, Level 2, Magic FallsYesYesMoscone SouthHall EThursday, Sep 223:00 p.m. Thursday, Sep 22Tuesday, Sep 204:00 p.m. Tuesday, Sep 20Learn how and when to use Flow Builder and Flow Orchestration to streamline processes, teams, and systems for greater efficiency and engagement.
- Tuesday, Sep 204:00 PM - 4:20 PM PDT(11:00 PM - 11:20 PM GMT)Magic Falls Theater West (Moscone West, Level 2)
- MarketingCommunicationsSlackFuture of WorkKeynoteSlackYeshttps://www.salesforce.com/plus/experience/Dreamforce_2022/series/Future_of_Work_(Slack)/episode/episode-s1e1/Moscone North, Hall FYesYesMoscone NorthHall FTuesday, Sep 204:00 p.m. Tuesday, Sep 20Slack is the Digital HQ for the most resilient companies in the new economy. Learn how Slack’s latest innovations are driving productivity, efficiency, and value across Customer 360.
- Tuesday, Sep 204:00 PM - 4:40 PM PDT(11:00 PM - 11:40 PM GMT)Keynote Room (Moscone North, Hall F)
- OtherOtherSlackFuture of WorkTheaterBeginnerSlackYeshttps://www.salesforce.com/plus/experience/Dreamforce_2022/series/Future_of_Work_(Slack)/episode/episode-s1e7/Moscone South, Hall E, Salesforce+ CampMoscone West, Level 3, Slack CanopyYesYesMoscone SouthLevel 32:00 p.m. Tuesday, Sep 20Tuesday, Sep 204:00 p.m. Tuesday, Sep 20Learn more about the collaboration software industry landscape, how Slack stands out among the alternatives, and why customers choose to invest alongside Salesforce.
- Tuesday, Sep 204:00 PM - 4:20 PM PDT(11:00 PM - 11:20 PM GMT)Camp Two (Moscone North, Salesforce+ Camp)
- OtherHealthcare & Life SciencesSlackFuture of WorkTheaterBeginnerSlackYesMoscone West, Level 3, Slack CanopyYesYesMoscone WestLevel 3Tuesday, Sep 204:00 p.m. Tuesday, Sep 20Learn how OneOncology uses Slack to collaborate across subspecialties, facilitate clinic operations using workflows, and leverage social channels to create a dynamic and fun workplace.
- Tuesday, Sep 204:30 PM - 4:50 PM PDT(11:30 PM - 11:50 PM GMT)Slack Theater (Moscone West, Level 3)