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  • Tue, Sep 20

Past Sessions

9:00 AM PDT - Tuesday, Sep 20

  • Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    5:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us on a tour of Salesforce Customer 360 and learn how customers and users alike benefit from technology across the Salesforce ecosystem to drive productivity, efficiency, and innovation.
    • Tuesday, Sep 209:00 AM - 9:15 AM PDT
      (4:00 PM - 4:15 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Administrator
    IT
    Agentforce 360 Platform
    Theater
    Platform (IT)
    Yes
    Moscone West, Level 2, IT Lodge
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Learn how to use Salesforce’s newest addition to Privacy Center, Preference Manager, to create privacy forms for capturing end-user consent and preferences.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Platform Theater (Moscone West, Level 2)
  • Administrator
    IT
    Operations
    Agentforce Sales
    Agentforce 360 Platform
    Slack
    Future of Work
    Theater
    Beginner
    Partners
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Partners/episode/episode-s1e2/
    Metreon, City View, Embarcadro
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Metreon, City View
    Embarcadero
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    9:00 a.m. Tuesday, Sep 20
    IBM is one of Slack's largest customers and won the 2022 Slack Spotlight Award for Digital HQ Excellence. Learn how IBM uses Slack across all global employees, and tips to transform your organization.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Summit Lookout Theater (Metreon, City View)
  • Administrator
    Developer
    IT
    Agentforce 360 Platform
    Automation
    Theater
    Platform (IT)
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Learn how you can supercharge your Salesforce data with Salesforce Flow for Slack to create conversation-based automation and experiences that meet the users where they are.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Magic Falls Theater West (Moscone West, Level 2)
  • Administrator
    Agentforce 360 Platform
    Theater
    Intermediate
    Admin
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Interested in presenting at events but not sure where to start? Learn how to share your unique point of view, experience and expertise with practical tips on where to start.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Admin Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Operations
    Agentforce Sales
    Agentforce 360 Platform
    Theater
    Salesforce Easy
    Yes
    Moscone South, Campground
    Moscone West, Level 2, Marketing Lodge
    Yes
    Yes
    Moscone South
    Halls ABC
    Thursday, Sep 22
    12:00 p.m. Thursday, Sep 22
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    It’s easier to self-serve and manage your Salesforce account, but how does that help your business? Learn how Your Account empowers you to understand your contract and browse, buy, and renew products.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Theater One (Moscone South, Campground)
  • Administrator
    Architect
    Developer
    Customer Data Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    In this fast-paced session, learn what CDP is, how it works, and why it’s important as the single source of truth for your data across Customer 360 and beyond.
    • Tuesday, Sep 209:30 AM - 9:45 AM PDT
      (4:30 PM - 4:45 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Administrator
    Agentforce 360 Platform
    Automation
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    What innovations are coming to AppExchange? Learn about the future of the AppExchange roadmap, giving you insight into the evolution of intelligent discovery and exploration.
    • Tuesday, Sep 209:30 AM - 9:50 AM PDT
      (4:30 PM - 4:50 PM GMT)
      AppExchange Campfire (West, Trailblazer Forest)

12:00 PM PDT - Tuesday, Sep 20

  • Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    5:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us on a tour of Salesforce Customer 360 and learn how customers and users alike benefit from technology across the Salesforce ecosystem to drive productivity, efficiency, and innovation.
    • Tuesday, Sep 2012:00 PM - 12:15 PM PDT
      (7:00 PM - 7:15 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Commerce
    Administrator
    Manufacturing
    Retail
    Agentforce Commerce
    Agentforce Service
    Automation
    Breakout
    Commerce
    Yes
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us to learn how to service orders efficiently, unlock inventory insights across channels, and offer sustainable fulfillment options with the perfect order.
    • Tuesday, Sep 2012:00 PM - 12:40 PM PDT
      (7:00 PM - 7:40 PM GMT)
      Room 3018 (Moscone West, Level 3)
  • Administrator
    Developer
    IT
    Agentforce 360 Platform
    Automation
    Interactive
    Executive/Thought Leadership
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Have you heard the term "hyperautomation"? What does hyperautomation mean to you? Let’s chat and discuss how to create a hyperautomation playbook with handy tips and tricks.
    • Tuesday, Sep 2012:20 PM - 1:00 PM PDT
      (7:20 PM - 8:00 PM GMT)
      Magic Falls Workshops (Moscone West, Level 2)
  • Administrator
    Architect
    Developer
    Customer Data Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    In this fast-paced session, learn what CDP is, how it works, and why it’s important as the single source of truth for your data across Customer 360 and beyond.
    • Tuesday, Sep 2012:30 PM - 12:45 PM PDT
      (7:30 PM - 7:45 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Administrator
    IT
    Financial Services
    Healthcare & Life Sciences
    Agentforce 360 Platform
    Theater
    Platform (IT)
    Yes
    Moscone West, Level 2, IT Lodge
    Yes
    Yes
    Moscone West
    Level 2
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn cutting-edge best practices to maintain data security in a success-from-anywhere world. Leave with valuable security insights as an IT Leader.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Platform Theater (Moscone West, Level 2)
  • Commerce
    Administrator
    Manufacturing
    Retail
    Consumer Goods
    Agentforce Commerce
    Agentforce Service
    Automation
    Theater
    Commerce
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us to learn how to service orders seamlessly, unlock inventory insights across channels, cut costs with fulfillment automation, and stay ahead of your competition with the perfect order.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Magic Falls Theater West (Moscone West, Level 2)
  • Administrator
    IT
    Education
    Agentforce Education
    Automation
    Theater
    Ind: Nonprofit & Education
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Admissions Connect is a powerful tool for turning applicants into enrolled students. Learn how CU Colorado Springs managed the implementation process and streamlined the applicant experience.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Theater One (Moscone South, Campground)
  • Administrator
    Financial Services
    Agentforce Financial Services
    Automation
    Theater
    Ind: FinServ
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Financial_Services/episode/episode-s1e5/
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Get a sneak peek at what's coming soon to Financial Services Cloud. Learn how new capabilities can help you drive efficiency at scale while exceeding customers' expectations.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Camp One (Moscone North, Salesforce+ Camp)
  • Administrator
    Agentforce 360 Platform
    Breakout
    Intermediate
    Admin
    Yes
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to empower your teams with low-code apps. We’ll cover how to create and customize your org with ease with features like dynamic forms on standard objects and dynamic related lists.
    • Tuesday, Sep 2012:30 PM - 1:10 PM PDT
      (7:30 PM - 8:10 PM GMT)
      Room 3016 (Moscone West, Level 3)
  • Administrator
    Agentforce 360 Platform
    Future of Work
    Theater
    Advanced
    Admin
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to leverage Einstein's no-code AI tools to compute your customers' propensity to buy and integrate that with your marketing campaigns to target the right user at the right time.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Admin Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Slack
    Future of Work
    Theater
    Beginner
    Slack
    Yes
    Moscone West, Level 3, Slack Canopy
    Yes
    Yes
    Moscone West
    Level 3
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    "Slack is too noisy. It's too informal. It's just a chat app." We've heard them all! In this session, you'll get the inside scoop from Slack experts who debunk these misconceptions.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Slack Theater (Moscone West, Level 3)
  • Marketing
    Administrator
    Agentforce Marketing
    Slack
    Integration
    Theater
    Intermediate
    Marketing
    Yes
    Moscone West, Level 2, Marketing Lodge
    Yes
    Yes
    Moscone West
    Level 2
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Marketers are using more applications than ever before. Learn how Account Engagement's extensibility features help you keep all your webinar and survey data in one place, and use it in automations.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Marketing Theater (Moscone West, Level 2)

1:00 PM PDT - Tuesday, Sep 20

  • Administrator
    Architect
    Success Plans & Professional Services
    Customer Success
    Theater
    Customer Success Group
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    4:00 p.m. Wednesday, Sep 21
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    Getting the most from your technology investment requires new ways of thinking and working. Join us for the 5 elements of the Salesforce Way, our framework for long-term success and speed-to-value.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Sales Theater (Moscone South, Level 3)
  • Administrator
    Consultant
    Other
    Technology
    Agentforce 360 Platform
    Trailhead
    Theater
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join credential experts to discover how you can drive business impact by earning Salesforce, Slack, Tableau, MuleSoft, and Accredited Professional credentials.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Trailhead Theater (West, Trailblazer Forest)
  • Administrator
    Agentforce 360 Platform
    Theater
    Intermediate
    Admin
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn user management best practices from a Trailblazer and product manager Cheryl Feldman. In this session, you will learn how to use out-of-the-box tools to manage user access easily.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Admin Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Consultant
    Agentforce MuleSoft
    Agentforce 360 Platform
    Theater
    Advanced
    Architect
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us to learn enterprise architecture best practices for business and technical strategies to determine the best org strategy for your organization as it continues to grow and evolve.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Redwood Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Agentforce 360 Platform
    Breakout
    Beginner
    Admin
    Yes
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn use cases and best practices to use all 11 dashboard component types. See the power of Lightning tables, the advantages of dynamic gauges, and how to make scatter charts sing.
    • Tuesday, Sep 201:00 PM - 1:40 PM PDT
      (8:00 PM - 8:40 PM GMT)
      Room 3018 (Moscone West, Level 3)
  • Administrator
    Operations
    Agentforce MuleSoft
    Automation
    Breakout
    MuleSoft
    Yes
    Moscone South, Level 3
    Yes
    Yes
    Moscone South
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    No code? No problem. See how business teams use MuleSoft Composer to drive growth by automating business processes across their entire organization without writing a single line of code.
    • Tuesday, Sep 201:00 PM - 1:40 PM PDT
      (8:00 PM - 8:40 PM GMT)
      Room 306 (Moscone South, Level 3)
  • Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    5:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us on a tour of Salesforce Customer 360 and learn how customers and users alike benefit from technology across the Salesforce ecosystem to drive productivity, efficiency, and innovation.
    • Tuesday, Sep 201:00 PM - 1:15 PM PDT
      (8:00 PM - 8:15 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Administrator
    Developer
    Agentforce Commerce
    Automation
    Birds of a Feather
    Commerce
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Run commerce with one team by unlocking shared data and opening new revenue streams. Get hands-on to see how frictionless Salesforce makes connecting pivotal commerce moments across B2B, D2C, and OMS.
    • Tuesday, Sep 201:00 PM - 2:00 PM PDT
      (8:00 PM - 9:00 PM GMT)
      Room 2005 (Moscone West, Level 2)
  • Administrator
    Architect
    Service
    Agentforce Service
    Automation
    Theater
    Service
    Yes
    Moscone South, Campground
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    12:00 p.m. Wednesday, Sep 21
    Hear from product experts on how to leverage the full power of Omni and channels; best practices for delivering a unified experience for agents, supervisors, and admins; common pitfalls; and more.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Service Theater (Moscone South, Level 3)
  • Administrator
    IT
    Financial Services
    Healthcare & Life Sciences
    Agentforce Sales
    Agentforce 360 Platform
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Struggling to secure your data with Shield? Learn tips and tricks for deploying all four components of Shield to accelerate the protection, encryption, and monitoring of your most sensitive data.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Theater Three (Moscone South, Campground)
  • Administrator
    Architect
    Financial Services
    Agentforce Financial Services
    Automation
    Theater
    Ind: FinServ
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us for a live build session where we use Financial Services Cloud's latest process automation capabilities to configure a financial services workflow.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Magic Falls Theater West (Moscone West, Level 2)
  • Administrator
    IT
    Other
    Slack
    Future of Work
    Breakout
    Beginner
    Slack
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    In this session you will learn about custom Salesforce integrations for Slack that accelerate the deal cycle, from lead passing to sales approvals, and remove bottlenecks along the way.
    • Tuesday, Sep 201:00 PM - 1:40 PM PDT
      (8:00 PM - 8:40 PM GMT)
      Room 2018 (Moscone West, Level 2)
  • Administrator
    Other
    Financial Services
    Agentforce Financial Services
    Automation
    Birds of a Feather
    Ind: FinServ
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Many customers see business cases as an approval step versus an opportunity to align and engage stakeholders. This session explores how to establish a project North Star driven by business impact.
    • Tuesday, Sep 201:00 PM - 2:00 PM PDT
      (8:00 PM - 9:00 PM GMT)
      Room 2012 (Moscone West, Level 2)
  • Administrator
    Developer
    IT
    Agentforce MuleSoft
    Automation
    Interactive
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    What do you need when it comes to processing data? How do you integrate various sources of data into your automations? Learn how data integration plays a role in automating processes.
    • Tuesday, Sep 201:20 PM - 2:00 PM PDT
      (8:20 PM - 9:00 PM GMT)
      Magic Falls Workshops (Moscone West, Level 2)
  • Administrator
    Architect
    Consultant
    Agentforce MuleSoft
    Agentforce 360 Platform
    Integration
    Theater
    Advanced
    Architect
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    Review an architect's perspective on how low-code integration approaches can replace traditional patterns that often involve complex code and lengthy development cycles.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Developer Theater (West, Trailblazer Forest)
  • Administrator
    Agentforce 360 Platform
    Automation
    Breakout
    Intermediate
    Admin
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Administrators/episode/episode-s1e7/
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Get a hands-on look at how fast and easy it is to start automating your business processes using Flow Builder. Join us to find out where to start and hear what’s new from the Flow PM team.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Camp Five (Moscone North, Salesforce+ Camp)
  • Commerce
    Administrator
    Retail
    Consumer Goods
    Agentforce Commerce
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    9:00 a.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    2:00 p.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    12:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    With Salesforce Social Commerce on Alibaba Cloud, this global brand has deployed a headless ecommerce website hosted in Mainland China and compliant with Chinese data privacy regulations.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Alibaba Cloud Theater (Moscone South, Campground)
  • Administrator
    Architect
    Developer
    Customer Data Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    In this fast-paced session, learn what CDP is, how it works, and why it’s important as the single source of truth for your data across Customer 360 and beyond.
    • Tuesday, Sep 201:30 PM - 1:45 PM PDT
      (8:30 PM - 8:45 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Other
    Slack
    Future of Work
    Theater
    Beginner
    Slack
    Yes
    Moscone West, Level 3, Slack Canopy
    Yes
    Yes
    Moscone West
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Slack’s platform has been re-engineered from the ground up for building reusable components for powerful event-driven workflows. Learn how to scaffold, build, and deploy apps on the new Slack Platform.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Slack Theater (Moscone West, Level 3)
  • Administrator
    Consultant
    Agentforce 360 Platform
    Mindfulness & Wellness
    Theater
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Hear how four strangers came together to guide each other in their careers and now use that bond to help others. Learn how to overcome obstacles, give back, and find happiness in the ecosystem.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Trailhead Theater (West, Trailblazer Forest)
  • Administrator
    Other
    Other
    CRM Analytics
    Agentforce Net Zero
    Sustainability
    Campfire
    Executive/Thought Leadership
    Yes
    Moscone West, Level 3, Net Zero Vista
    Yes
    Yes
    Moscone West
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Sustainable business is often seen as too expensive, too resource-heavy, and too complicated. Net Zero Cloud offers the carbon accounting solution to find a balance between doing good and doing well.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Net Zero Vista (Moscone West, Level 3)
  • Administrator
    Agentforce 360 Platform
    Slack
    Automation
    Breakout
    Intermediate
    Admin
    Yes
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how you can supercharge your Salesforce data with Salesforce Flow for Slack to create conversation-based automation and experiences that meet the users where they are.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Room 3016 (Moscone West, Level 3)
  • Administrator
    Agentforce 360 Platform
    Theater
    Intermediate
    Admin
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    Thursday, Sep 22
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    Join us along with our experts from the "How I Solved It Salesforce+" series for a discussion and to learn how Salesforce Admins solve business problems using automation, data, and security tools.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Admin Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Financial Services
    Healthcare & Life Sciences
    Agentforce Sales
    Agentforce 360 Platform
    Customer Success
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how Manulife achieves the highest level of protection for their data from leveraging Salesforce and ISV features including Odaseva’s unique architecture and application security features.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Theater Three (Moscone South, Campground)
  • Administrator
    Agentforce 360 Platform
    Integration
    Theater
    Intermediate
    Admin
    Yes
    Moscone West, Level 2, IT Lodge
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how Hyperforce Assistant takes you through a guided journey to understanding Hyperforce, preparing for the upgrade, scheduling and monitoring, and recommending contextual optimizations.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Platform Theater (Moscone West, Level 2)
  • Administrator
    Product Management
    Communications
    Experience Cloud
    Success Plans & Professional Services
    Customer Success
    Breakout
    Intermediate
    Customer Success Group
    Yes
    Moscone South, Level 3
    Yes
    Yes
    Moscone South
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how Vonage leverages the full power of Salesforce to provide targeted content and experiences to its audience.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Room 301 (Moscone South, Level 3)
  • Administrator
    Operations
    Financial Services
    Agentforce Commerce
    Automation
    Theater
    Ind: FinServ
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Speed and agility have never been more critical to banking success. Learn how one company built its PPP loan application in a weekend using Salesforce. Now it's taking innovation even further.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Theater Four (Moscone South, Campground)
  • Administrator
    Sales
    Financial Services
    Slack
    Tableau
    CRM Analytics
    Future of Work
    Breakout
    Ind: FinServ
    Yes
    Metreon, City View
    Yes
    Yes
    Metreon, City View
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to work smarter and not harder with actionable insights in the Digital HQ for Financial Services. See how leaders leverage Slack, Tableau, and Financial Services Cloud to drive efficiency.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Presidio (Metreon, City View)

2:00 PM PDT - Tuesday, Sep 20

  • Administrator
    Agentforce 360 Platform
    Theater
    Intermediate
    Admin
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Salesforce admins must follow best practices and bring value to their organizations. This interactive session will empower you to prevent users from pressuring you into implementing poor solutions.
    • Tuesday, Sep 202:00 PM - 2:20 PM PDT
      (9:00 PM - 9:20 PM GMT)
      Admin Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Agentforce Sales
    Agentforce 360 Platform
    Automation
    Theater
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    2:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    An #AwesomeAdmin and Golden Hoodie recipient shares tips and go-to apps that can make any admin’s day easier. You’ll walk away informed and inspired.
    • Tuesday, Sep 202:00 PM - 2:20 PM PDT
      (9:00 PM - 9:20 PM GMT)
      AppExchange Campfire (West, Trailblazer Forest)