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  • Tue, Sep 20
Tue, Sep 20, 48 sessions

Past Sessions

9:00 AM PDT - Tuesday, Sep 20

  • Architect
    Agentforce 360 Platform
    Interactive
    Intermediate
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Join the Architect Relations team for an interactive workshop where you'll identify, track, and report on success metrics to communicate the value of your solutions to stakeholders.
    • Tuesday, Sep 209:00 AM - 10:00 AM PDT
      (4:00 PM - 5:00 PM GMT)
      Architect Vista (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    5:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us on a tour of Salesforce Customer 360 and learn how customers and users alike benefit from technology across the Salesforce ecosystem to drive productivity, efficiency, and innovation.
    • Tuesday, Sep 209:00 AM - 9:15 AM PDT
      (4:00 PM - 4:15 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Architect
    Agentforce MuleSoft
    Integration
    Theater
    MuleSoft
    Yes
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Observability is a critical attribute of software design that gives you control over systems by proactively monitoring datasets like metrics, logs, health, and traces. Join us to learn best practices.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      MuleSoft Theater (Moscone West, Level 2)
  • Architect
    Consultant
    Data Analyst
    Agentforce 360 Platform
    Data Culture
    Theater
    Advanced
    Architect
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    A discussion about key questions architects should ask when estimating data volumes, along with best practice guidance on how to choose between scalable architecture patterns.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Redwood Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Customer Data Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    In this fast-paced session, learn what CDP is, how it works, and why it’s important as the single source of truth for your data across Customer 360 and beyond.
    • Tuesday, Sep 209:30 AM - 9:45 AM PDT
      (4:30 PM - 4:45 PM GMT)
      Customer 360 Theater (Trailblazer Forest)

12:00 PM PDT - Tuesday, Sep 20

  • Architect
    Consultant
    Agentforce 360 Platform
    Automation
    Interactive
    Advanced
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Get hands-on with Salesforce Well-Architected in this interactive workshop where you'll design automations to meet key business goals and objectives at scale.
    • Tuesday, Sep 2012:00 PM - 1:00 PM PDT
      (7:00 PM - 8:00 PM GMT)
      Architect Vista (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    5:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us on a tour of Salesforce Customer 360 and learn how customers and users alike benefit from technology across the Salesforce ecosystem to drive productivity, efficiency, and innovation.
    • Tuesday, Sep 2012:00 PM - 12:15 PM PDT
      (7:00 PM - 7:15 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Architect
    Consultant
    IT
    Professional Services
    Other
    Agentforce MuleSoft
    Future of Work
    Theater
    Executive/Thought Leadership
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Think differently about skills, talent, and hiring. Learn tips on creating programs that build diverse, inclusive, and regenerating technical skills from an expert-led MuleSoft panel.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Trailhead Theater (West, Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Customer Data Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    In this fast-paced session, learn what CDP is, how it works, and why it’s important as the single source of truth for your data across Customer 360 and beyond.
    • Tuesday, Sep 2012:30 PM - 12:45 PM PDT
      (7:30 PM - 7:45 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Architect
    Sales
    Other
    Slack
    Future of Work
    Breakout
    Beginner
    Slack
    Yes
    Metreon, City View
    Yes
    Yes
    Metreon, City View
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how American Airlines built its Digital HQ to increase efficiency. Enjoy a customer-led demo and learn how Slack, Tableau, and integrations can help you get your Digital HQ soaring high.
    • Tuesday, Sep 2012:30 PM - 1:10 PM PDT
      (7:30 PM - 8:10 PM GMT)
      Presidio (Metreon, City View)
  • Marketing
    Architect
    Developer
    Agentforce Marketing
    Theater
    Intermediate
    Yes
    Moscone South, Campground
    Yes
    Yes
    Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    The future of loyalty is bright. Join our product management leaders as they walk through a product roadmap showcasing exciting innovations coming to Loyalty Management.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Industry Innovation Theater West (Campground)

1:00 PM PDT - Tuesday, Sep 20

  • Administrator
    Architect
    Success Plans & Professional Services
    Customer Success
    Theater
    Customer Success Group
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    4:00 p.m. Wednesday, Sep 21
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    Getting the most from your technology investment requires new ways of thinking and working. Join us for the 5 elements of the Salesforce Way, our framework for long-term success and speed-to-value.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Sales Theater (Moscone South, Level 3)
  • Architect
    Consultant
    Agentforce 360 Platform
    Interactive
    Advanced
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    Tuesday, Sep 20
    Get hands-on with Salesforce Well-Architected in this interactive workshop where you'll design a solution that can quickly bounce back from unexpected changes in predictable ways.
    • Tuesday, Sep 201:00 PM - 1:45 PM PDT
      (8:00 PM - 8:45 PM GMT)
      Architect Vista (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Consultant
    Agentforce MuleSoft
    Agentforce 360 Platform
    Theater
    Advanced
    Architect
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us to learn enterprise architecture best practices for business and technical strategies to determine the best org strategy for your organization as it continues to grow and evolve.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Redwood Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    5:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us on a tour of Salesforce Customer 360 and learn how customers and users alike benefit from technology across the Salesforce ecosystem to drive productivity, efficiency, and innovation.
    • Tuesday, Sep 201:00 PM - 1:15 PM PDT
      (8:00 PM - 8:15 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Architect
    Agentforce 360 Platform
    Hands-On Workshop
    Yes
    Marriott Marquis, Yerba Buena Level, Customer Success Lodge
    Yes
    Yes
    Marriott Marquis
    Yerba Buena
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    In this session, you will learn about Event-Driven Architecture. You will understand with a hands-on approach about platform events.
    • Tuesday, Sep 201:00 PM - 2:00 PM PDT
      (8:00 PM - 9:00 PM GMT)
      Salon 7 (Marriott Marquis, Yerba Buena Level)
  • Administrator
    Architect
    Service
    Agentforce Service
    Automation
    Theater
    Service
    Yes
    Moscone South, Campground
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    12:00 p.m. Wednesday, Sep 21
    Hear from product experts on how to leverage the full power of Omni and channels; best practices for delivering a unified experience for agents, supervisors, and admins; common pitfalls; and more.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Service Theater (Moscone South, Level 3)
  • Administrator
    Architect
    Financial Services
    Agentforce Financial Services
    Automation
    Theater
    Ind: FinServ
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us for a live build session where we use Financial Services Cloud's latest process automation capabilities to configure a financial services workflow.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Magic Falls Theater West (Moscone West, Level 2)
  • Architect
    Developer
    IT
    Agentforce MuleSoft
    Integration
    Theater
    MuleSoft
    Yes
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    APIs are key to unlocking your business. Watch as we build a customer detail page with Lightning Web Components bringing in data from MySQL and Postgres into a unified UI all powered by reusable APIs.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      MuleSoft Theater (Moscone West, Level 2)
  • Administrator
    Architect
    Consultant
    Agentforce MuleSoft
    Agentforce 360 Platform
    Integration
    Theater
    Advanced
    Architect
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    Review an architect's perspective on how low-code integration approaches can replace traditional patterns that often involve complex code and lengthy development cycles.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Developer Theater (West, Trailblazer Forest)
  • Architect
    IT
    Agentforce MuleSoft
    Agentforce 360 Platform
    Automation
    Theater
    Platform (IT)
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    9:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how automation comes together with Salesforce and MuleSoft to enable you to increase productivity and remain customer-centric.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Magic Falls Theater West (Moscone West, Level 2)
  • Administrator
    Architect
    Developer
    Customer Data Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    In this fast-paced session, learn what CDP is, how it works, and why it’s important as the single source of truth for your data across Customer 360 and beyond.
    • Tuesday, Sep 201:30 PM - 1:45 PM PDT
      (8:30 PM - 8:45 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Other
    Slack
    Future of Work
    Theater
    Beginner
    Slack
    Yes
    Moscone West, Level 3, Slack Canopy
    Yes
    Yes
    Moscone West
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Slack’s platform has been re-engineered from the ground up for building reusable components for powerful event-driven workflows. Learn how to scaffold, build, and deploy apps on the new Slack Platform.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Slack Theater (Moscone West, Level 3)
  • Administrator
    Architect
    Financial Services
    Healthcare & Life Sciences
    Agentforce Sales
    Agentforce 360 Platform
    Customer Success
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how Manulife achieves the highest level of protection for their data from leveraging Salesforce and ISV features including Odaseva’s unique architecture and application security features.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Theater Three (Moscone South, Campground)
  • Architect
    IT
    Agentforce MuleSoft
    Customer Data Platform
    Integration
    Breakout
    MuleSoft
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn about Anypoint Platform — the holistic solution for automation, integration, and API management from MuleSoft.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Room 2011 (Moscone West, Level 2)

2:00 PM PDT - Tuesday, Sep 20

  • Architect
    Consultant
    Agentforce 360 Platform
    Interactive
    Advanced
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Get hands-on with Salesforce Well-Architected in this interactive workshop where you'll design a solution that adheres to regulations and ethical standards and serves users equitably.
    • Tuesday, Sep 202:00 PM - 3:00 PM PDT
      (9:00 PM - 10:00 PM GMT)
      Architect Vista (Moscone West, Trailblazer Forest)
  • Architect
    Developer
    Agentforce 360 Platform
    Breakout
    Developer
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Marriott Marquis
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Attendees will come out of this session with all the knowledge you need to build a complete CI/CD pipeline from scratch, including the most common design patterns and considerations, and gotchas.
    • Tuesday, Sep 202:00 PM - 2:40 PM PDT
      (9:00 PM - 9:40 PM GMT)
      Room 2018 (Moscone West, Level 2)
  • Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    5:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us on a tour of Salesforce Customer 360 and learn how customers and users alike benefit from technology across the Salesforce ecosystem to drive productivity, efficiency, and innovation.
    • Tuesday, Sep 202:00 PM - 2:15 PM PDT
      (9:00 PM - 9:15 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Architect
    Developer
    IT
    Communications
    Financial Services
    Healthcare & Life Sciences
    Agentforce Financial Services
    Agentforce Sales
    Agentforce Service
    Automation
    Theater
    Sponsors
    Yes
    Moscone West, Level 2, IT Lodge
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Frequent releases coupled with Salesforce updates need a seamless testing strategy powered by automation. Learn how ACCELQ has proven to streamline release validations for complex integrated apps.
    • Tuesday, Sep 202:00 PM - 2:20 PM PDT
      (9:00 PM - 9:20 PM GMT)
      Platform Theater (Moscone West, Level 2)
  • Administrator
    Architect
    IT
    Financial Services
    Healthcare & Life Sciences
    Technology
    Agentforce Sales
    Agentforce 360 Platform
    Agentforce Service
    Data Culture
    Breakout
    Sponsors
    Yes
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Your data is growing. Are you ready for the increasingly complex challenge of protecting it? Learn proven methods to archive, back up, and secure access to your data as your Salesforce use expands.
    • Tuesday, Sep 202:30 PM - 3:10 PM PDT
      (9:30 PM - 10:10 PM GMT)
      Camp Three (Moscone North, Salesforce+ Camp)
  • Administrator
    Architect
    Consultant
    Agentforce 360 Platform
    Automation
    Theater
    Advanced
    Architect
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    Learn about architecture trade-offs and considerations for scheduled actions within automations to help design the right solutions for a variety of different use cases.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Redwood Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Customer Data Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    In this fast-paced session, learn what CDP is, how it works, and why it’s important as the single source of truth for your data across Customer 360 and beyond.
    • Tuesday, Sep 202:30 PM - 2:45 PM PDT
      (9:30 PM - 9:45 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Architect
    Developer
    IT
    Heroku
    Agentforce MuleSoft
    Agentforce 360 Platform
    Breakout
    Platform (IT)
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Architecture and acquisitions often drive the use of multiple Salesforce orgs to create a full Customer 360. Learn how to increase operational efficiencies, automate and build a foundation for growth.
    • Tuesday, Sep 202:30 PM - 3:10 PM PDT
      (9:30 PM - 10:10 PM GMT)
      Room 2005 (Moscone West, Level 2)
  • Architect
    IT
    Agentforce MuleSoft
    Automation
    Breakout
    MuleSoft
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    On this panel, industry experts from around the globe share the best practices they have used and seen that drive effective digital transformation through a composable approach to business.
    • Tuesday, Sep 202:30 PM - 3:10 PM PDT
      (9:30 PM - 10:10 PM GMT)
      Room 2011 (Moscone West, Level 2)
  • Architect
    Developer
    IT
    Agentforce MuleSoft
    Integration
    Theater
    MuleSoft
    Yes
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    With API sprawl on the rise, it's time to accelerate application delivery while maintaining security and governance. Catalog and govern any API with MuleSoft's Anypoint Catalog CLI and API Governance.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      MuleSoft Theater (Moscone West, Level 2)
  • Architect
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Explore how the latest integrations between customer data platform (CDP) and Amazon SageMaker can unlock new machine learning and artificial intelligence capabilities.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Theater Three (Moscone South, Campground)

3:00 PM PDT - Tuesday, Sep 20

  • Architect
    Developer
    Agentforce 360 Platform
    Interactive
    Advanced
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    3:00 p.m. Tuesday, Sep 20
    9:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    Tuesday, Sep 20
    Get hands-on with Salesforce Well-Architected in this interactive workshop where you'll design a solution that's built from units that operate gracefully with one another.
    • Tuesday, Sep 203:00 PM - 4:00 PM PDT
      (10:00 PM - 11:00 PM GMT)
      Architect Vista (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Agentforce Sales
    Agentforce 360 Platform
    Automation
    Theater
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us for an epic game show where Salesforce partners have just three minutes to demo their tech for the audience vote. You won’t want to miss this fast-paced battle of the AppExchange app demos.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      AppExchange Campfire (West, Trailblazer Forest)
  • Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    5:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us on a tour of Salesforce Customer 360 and learn how customers and users alike benefit from technology across the Salesforce ecosystem to drive productivity, efficiency, and innovation.
    • Tuesday, Sep 203:00 PM - 3:15 PM PDT
      (10:00 PM - 10:15 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Architect
    Consultant
    Designer
    Other
    Technology
    Experience Cloud
    Agentforce 360 Platform
    Success Plans & Professional Services
    Customer Success
    Breakout
    Intermediate
    Designer
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Understand the value of strategy design in creating a successful Salesforce implementation. Increase adoption, deepen relevance, and drive business outcomes using design methodologies.
    • Tuesday, Sep 203:00 PM - 3:40 PM PDT
      (10:00 PM - 10:40 PM GMT)
      Room 2018 (Moscone West, Level 2)
  • Administrator
    Architect
    Developer
    Customer Data Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    In this fast-paced session, learn what CDP is, how it works, and why it’s important as the single source of truth for your data across Customer 360 and beyond.
    • Tuesday, Sep 203:30 PM - 3:45 PM PDT
      (10:30 PM - 10:45 PM GMT)
      Customer 360 Theater (Trailblazer Forest)
  • Architect
    Consultant
    Agentforce Marketing
    Agentforce 360 Platform
    Data Culture
    Theater
    Advanced
    Architect
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how a large media and entertainment company architected a solution involving data as a service, federation, progressive profiling, and identity management to personalize experiences at scale.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Redwood Theater (Moscone West, Trailblazer Forest)
  • Administrator
    Architect
    Professional Services
    Experience Cloud
    Automation
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    PageGroup handles high volumes of confidential information, so security and malware protection was paramount to success. Hear how it has been able to fearlessly grow and maintain customer trust.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Theater Three (Moscone South, Campground)
  • Architect
    Designer
    Developer
    Communications
    Media & Entertainment
    Agentforce Communications
    Agentforce MuleSoft
    Breakout
    Sponsors
    Yes
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how a leading telecommunications company operating in over 20 countries across Latin America and the Caribbean positioned itself to offer its customers a full 360-degree connected experience.
    • Tuesday, Sep 203:30 PM - 4:10 PM PDT
      (10:30 PM - 11:10 PM GMT)
      Camp Three (Moscone North, Salesforce+ Camp)
  • Administrator
    Architect
    Developer
    Other
    Professional Services
    Technology
    Slack
    Future of Work
    Theater
    Intermediate
    Slack
    Yes
    Moscone West, Level 3, Slack Canopy
    Yes
    Yes
    Moscone West
    Level 3
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    A new app architecture means a new way of approaching development from the ground up. Learn how you can shift your thinking from monolithic to modular and embrace component-based development in Slack.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Slack Theater (Moscone West, Level 3)
  • Architect
    Developer
    IT
    Agentforce MuleSoft
    Agentforce 360 Platform
    Integration
    Theater
    MuleSoft
    Yes
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Keeping business systems up to date in real time is critical. Learn about the new MuleSoft connector for the Salesforce Pub/Sub API, and simplify your Salesforce event-driven integrations.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      MuleSoft Theater (Moscone West, Level 2)

4:00 PM PDT - Tuesday, Sep 20

  • Architect
    Consultant
    Agentforce 360 Platform
    Interactive
    Advanced
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    Get hands-on with Salesforce Well-Architected in this interactive workshop where you'll redesign an overengineered solution to improve readability and maintainability.
    • Tuesday, Sep 204:00 PM - 5:00 PM PDT
      (11:00 PM - 12:00 AM GMT)
      Architect Vista (Moscone West, Trailblazer Forest)
  • Architect
    Consultant
    Developer
    Agentforce 360 Platform
    Integration
    Theater
    Advanced
    Architect
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    Learn about the event-driven architecture tools and design patterns available within Salesforce, along with how you can get started using them in your own modern integration designs.
    • Tuesday, Sep 204:00 PM - 4:20 PM PDT
      (11:00 PM - 11:20 PM GMT)
      Redwood Theater (Moscone West, Trailblazer Forest)
  • Architect
    Developer
    Agentforce MuleSoft
    Integration
    Theater
    MuleSoft
    Yes
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    DataWeave is a language built to simplify data transformation, powering trillions of transactions in MuleSoft and Salesforce. Learn how to build, test, and publish your own DataWeave libraries.
    • Tuesday, Sep 204:00 PM - 4:20 PM PDT
      (11:00 PM - 11:20 PM GMT)
      MuleSoft Theater (Moscone West, Level 2)
  • Administrator
    Architect
    Developer
    Agentforce 360 Platform
    Theater
    Beginner
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    9:00 a.m. Wednesday, Sep 21
    1:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    8:00 a.m. Thursday, Sep 22
    10:00 a.m. Wednesday, Sep 21
    12:00 p.m. Wednesday, Sep 21
    9:00 a.m. Thursday, Sep 22
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    4:00 p.m. Wednesday, Sep 21
    2:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    11:00 a.m. Wednesday, Sep 21
    12:00 p.m. Thursday, Sep 22
    3:00 p.m. Thursday, Sep 22
    9:00 a.m. Tuesday, Sep 20
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Thursday, Sep 22
    10:00 a.m. Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    8:00 a.m. Wednesday, Sep 21
    5:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    3:00 p.m. Wednesday, Sep 21
    4:00 p.m. Tuesday, Sep 20
    Join us on a tour of Salesforce Customer 360 and learn how customers and users alike benefit from technology across the Salesforce ecosystem to drive productivity, efficiency, and innovation.
    • Tuesday, Sep 204:00 PM - 4:15 PM PDT
      (11:00 PM - 11:15 PM GMT)
      Customer 360 Theater (Trailblazer Forest)