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  • Tue, Sep 20
Tue, Sep 20, 63 sessions

Past Sessions

9:00 AM PDT - Tuesday, Sep 20

  • Service
    Financial Services
    Professional Services
    Agentforce Sales
    Agentforce Service
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    See some of the latest innovations in Advanced Resource Management. From optimized resource plans to scalable skills management, technology is transforming how services businesses are deploying talent
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Theater Three (Moscone South, Campground)
  • Sales
    Service
    Financial Services
    Agentforce Sales
    Agentforce Service
    Automation
    Theater
    Intermediate
    Ind: FinServ
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Whether you are new to Salesforce or have been using Sales Cloud and Service Cloud for years, come learn about our purpose-built solutions for banks, wealth managers, and insurance companies.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Theater Four (Moscone South, Campground)
  • IT
    Sales
    Service
    Energy & Utilities
    Manufacturing
    Agentforce Energy and Utilities
    Agentforce Sales
    Agentforce Service
    Data Culture
    Theater
    Ind: MAE
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Learn how energy and utility companies are building predictive contact centers, personalizing services, driving energy efficiency and EV program adoption, and transforming customer experiences.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Magic Falls Theater East (Moscone West, Level 2)
  • Marketing
    Service
    Education
    Agentforce Education
    Agentforce Marketing
    Automation
    Theater
    Ind: Nonprofit & Education
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Education/episode/episode-s1e6/
    Moscone South, Hall E, Salesforce+ Camp
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Hall E
    Wednesday, Sep 21
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    1:00 p.m. Wednesday, Sep 21
    Hear how Indiana University Foundation and Alumni Association designed an innovative, "Amazon-like" approach to advancement to better engage with constituents, increase affinity, and drive donations.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Camp Two (Moscone North, Salesforce+ Camp)
  • IT
    Service
    Retail
    Agentforce Service
    Automation
    Theater
    Service
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    Get your contact center up and running in weeks by bringing your own telephony to Service Cloud Voice. Hear from our expert partners on how to easily connect with your customers.
    • Tuesday, Sep 209:15 AM - 9:35 AM PDT
      (4:15 PM - 4:35 PM GMT)
      Service Theater (Moscone South, Level 3)
  • Service
    Agentforce Service
    Automation
    Bring Your Own Device
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Tuesday, Sep 20
    9:00 a.m. Tuesday, Sep 20
    This 45-minute, hands-on workshop will guide you down the path to modern customer service with Service Cloud Voice and how to enable faster, smarter phone support.
    • Tuesday, Sep 209:30 AM - 10:15 AM PDT
      (4:30 PM - 5:15 PM GMT)
      Service Workshop (Moscone South, Level 3)

12:00 PM PDT - Tuesday, Sep 20

  • Service
    Financial Services
    Agentforce Financial Services
    Automation
    Breakout
    Intermediate
    Ind: FinServ
    Yes
    Metreon, City View
    Yes
    Yes
    Metreon, City View
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Reach customers with speed and at scale with a simplified, no-code workflow solution purpose-built for banking, wealth, and Insurance and now included with Financial Services Cloud.
    • Tuesday, Sep 2012:00 PM - 12:40 PM PDT
      (7:00 PM - 7:40 PM GMT)
      Twin Peaks (Metreon, City View)
  • Service
    Technology
    Agentforce Service
    Salesforce on Salesforce
    Theater
    Intermediate
    Salesforce on Salesforce
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    1:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how Salesforce uses Service Cloud Voice and Amazon Connect for its own customer service team.
    • Tuesday, Sep 2012:00 PM - 12:20 PM PDT
      (7:00 PM - 7:20 PM GMT)
      AWS Theater (Moscone South, Campground)
  • IT
    Service
    Agentforce Service
    Automation
    Breakout
    Executive/Thought Leadership
    Service
    Yes
    Moscone South, Level 3
    Yes
    Yes
    Moscone South
    Level 3
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Hear from a panel of service leaders sharing their three-step playbook to cut costs and drive efficiencies. Learn from their best practices, such as automation, and come with your questions.
    • Tuesday, Sep 2012:30 PM - 1:10 PM PDT
      (7:30 PM - 8:10 PM GMT)
      Room 301 (Moscone South, Level 3)
  • Service
    Professional Services
    Agentforce Service
    Customer Success
    Circles of Success
    Service
    Yes
    Marriott Marquis, Yerba Buena Level, Customer Success Lodge
    Yes
    Yes
    Marriott Marquis
    Yerba Buena
    Thursday, Sep 22
    12:00 p.m. Tuesday, Sep 20
    12:00 p.m. Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    3:00 p.m. Wednesday, Sep 21
    Join this small group discussion on how productivity tools allow users to work faster and more efficiently. Learn best practices on using tools like macros, shortcuts, and mass quick actions.
    • Tuesday, Sep 2012:30 PM - 1:10 PM PDT
      (7:30 PM - 8:10 PM GMT)
      Salon 1 (Marriott Marquis, Yerba Buena Level)
  • Service
    Agentforce Service
    Automation
    Bring Your Own Device
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    This 45-minute, hands-on workshop will guide you down the path to faster, smarter customer service through digital channels and bots. Workshop includes Messaging for In-app and Web
    • Tuesday, Sep 2012:30 PM - 1:15 PM PDT
      (7:30 PM - 8:15 PM GMT)
      Service Workshop (Moscone South, Level 3)
  • Marketing
    Sales
    Service
    Retail
    Consumer Goods
    Technology
    Agentforce Sales
    Agentforce Service
    Trailhead
    Salesforce on Salesforce
    Theater
    Beginner
    Salesforce on Salesforce
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how Salesforce uses Einstein Bots and automation to support common use cases, from customer support to lead generation and routing, creating effortless customer experiences across the business.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Salesforce on Salesforce Theater (Campground)
  • Marketing
    Service
    Healthcare & Life Sciences
    Experience Cloud
    Agentforce Service
    Theater
    Ind: HLS
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Give patients the tools they need to manage their behavioral health at every step of the care continuum.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Magic Falls Theater East (Moscone West, Level 2)
  • Service
    Technology
    Agentforce Service
    Theater
    Beginner
    Service
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Deliver faster, smarter phone support with Service Cloud Voice and Amazon Connect. Learn how to apply real-time transcription and conversational insights in your contact center.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      AWS Theater (Moscone South, Campground)
  • Service
    Healthcare & Life Sciences
    Public Sector
    Agentforce Health
    Agentforce Marketing
    Breakout
    Sponsors
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    In this new era of health, learn how NewYork-Presbyterian, Salesforce, and Accenture combine technology innovation with human ingenuity to reshape access, experience, and outcomes.
    • Tuesday, Sep 2012:30 PM - 1:10 PM PDT
      (7:30 PM - 8:10 PM GMT)
      Room 2011 (Moscone West, Level 2)
  • Commerce
    Marketing
    Sales
    Service
    Manufacturing
    Agentforce Commerce
    Experience Cloud
    Agentforce Manufacturing
    Agentforce Revenue Management
    CRM Analytics
    Theater
    Ind: MAE
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how a 100-year-old manufacturer of HVAC and other products is modernizing operations, growing new aftermarket revenue streams, and reducing its cost-to-serve.
    • Tuesday, Sep 2012:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      Theater Four (Moscone South, Campground)

1:00 PM PDT - Tuesday, Sep 20

  • Service
    Agentforce Service
    Slack
    Future of Work
    Theater
    Service
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    What happens when you swarm on customer issues? You build customers for life as you scale support, unify the organization, and solve cases faster.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Theater One (Moscone South, Campground)
  • Administrator
    Architect
    Service
    Agentforce Service
    Automation
    Theater
    Service
    Yes
    Moscone South, Campground
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    12:00 p.m. Wednesday, Sep 21
    Hear from product experts on how to leverage the full power of Omni and channels; best practices for delivering a unified experience for agents, supervisors, and admins; common pitfalls; and more.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Service Theater (Moscone South, Level 3)
  • Developer
    IT
    Service
    Other
    Technology
    Agentforce Revenue Management
    Agentforce Sales
    Agentforce Service
    Automation
    Theater
    Ind: Media/Technology
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how the leading identity platform has reimagined its BT organization and how it’s leveraging Salesforce to continuously innovate and automate its customer, agent, and developer experiences.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Theater Four (Moscone South, Campground)
  • IT
    Service
    Government
    Public Sector
    Government Cloud
    Public Sector
    Agentforce Service
    Automation
    Keynote
    Ind: PubSec
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Public_Sector/episode/episode-s1e1/
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    As governments serve people and communities around the globe, hear how Trailblazers have improved outcomes and modernized digital service delivery with security, speed & scale enabled by Salesforce.
    • Tuesday, Sep 201:00 PM - 1:40 PM PDT
      (8:00 PM - 8:40 PM GMT)
      Keynote Room (Moscone West, Level 2)
  • Service
    Technology
    Agentforce Service
    Salesforce on Salesforce
    Theater
    Intermediate
    Salesforce on Salesforce
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    1:00 p.m. Tuesday, Sep 20
    12:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how Salesforce uses Service Cloud Voice and Amazon Connect for its own customer service team.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      AWS Theater (Moscone South, Campground)
  • Service
    Consumer Goods
    Agentforce Commerce
    Agentforce Service
    Automation
    Theater
    Intermediate
    Ind: Retail
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Retail/episode/episode-s1e6/
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to make every customer service experience truly effortless. See how Trailblazers are using automation to connect experiences and serve shoppers wherever and whenever they want.
    • Tuesday, Sep 201:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Camp One (Moscone North, Salesforce+ Camp)
  • Service
    Professional Services
    Agentforce Service
    Customer Success
    Circles of Success
    Service
    Yes
    Marriott Marquis, Yerba Buena Level, Customer Success Lodge
    Yes
    Yes
    Marriott Marquis
    Yerba Buena
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join this small group discussion on digital engagement success strategies. Learn best practices on chat, messaging, and bots to help customers via their preferred digital channels.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Salon 1 (Marriott Marquis, Yerba Buena Level)
  • IT
    Operations
    Service
    Retail
    Slack
    Future of Work
    Theater
    Yes
    Moscone South, Campground
    Yes
    9:00 a.m. Wednesday, Sep 21
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    Wednesday, Sep 21
    Tuesday, Sep 20
    See how retailers can transform the in-store experience by empowering associates with a Digital HQ. We'll explore how digital tools and data can unlock entirely new levels of efficiency and service.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Industry Innovation Theater East (Campground)
  • Service
    Experience Cloud
    Agentforce Service
    Automation
    Breakout
    Service
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    See a demo of the latest self-service innovation to drive efficiency and build customer relationships. Learn how to help your business deflect cases, cut costs, and prioritize complex issues.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Room 2024 (Moscone West, Level 2)
  • Service
    Consumer Goods
    Agentforce Service
    Future of Work
    Theater
    Service
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Boost first-time fix rates by connecting workers to the right data and tools. Hear from Trailblazers how they use Customer 360, mobile app, and automation to do more with less and reduce costs.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Service Theater (Moscone South, Level 3)
  • Sales
    Service
    Communications
    Agentforce Communications
    Theater
    Ind: Comms
    Yes
    Metreon, City View, Embarcadro
    Yes
    Yes
    Metreon, City View
    Embarcadero
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Hear how a growing communications service provider is improving its B2B customer experience by integrating back-end systems with the Customer 360 Platform for a single view of its customers.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Summit Lookout Theater (Metreon, City View)
  • Sales
    Service
    Financial Services
    Professional Services
    Agentforce Marketing
    Agentforce Sales
    Agentforce Service
    Breakout
    Sponsors
    Yes
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Discover how CreditAssociates & other businesses utilize Vonage & Salesforce to deploy intelligent contact centers, omni-channel strategies & deliver upgraded experiences for employees & customers.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Camp Three (Moscone North, Salesforce+ Camp)
  • Marketing
    Operations
    Sales
    Service
    Automotive
    Manufacturing
    Consumer Goods
    Experience Cloud
    Agentforce Manufacturing
    Agentforce Marketing
    Agentforce Service
    CRM Analytics
    Theater
    Ind: MAE
    Yes
    Moscone West, Level 2, Tableau Lodge
    Yes
    Yes
    Moscone West
    Level 2
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how one global manufacturer of safety products is driving its growth agenda by improving the experiences it provides to its customers and employees.
    • Tuesday, Sep 201:30 PM - 1:50 PM PDT
      (8:30 PM - 8:50 PM GMT)
      Tableau Theater (Moscone West, Level 2)
  • Service
    Agentforce Service
    Automation
    Bring Your Own Device
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    This 45-minute, hands-on workshop will guide you down the path to faster, smarter customer service through process automation using Flow and Flow Orchestration.
    • Tuesday, Sep 201:45 PM - 2:30 PM PDT
      (8:45 PM - 9:30 PM GMT)
      Service Workshop (Moscone South, Level 3)

2:00 PM PDT - Tuesday, Sep 20

  • Service
    Agentforce Service
    Theater
    Service
    Yes
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    High customer expectations have put increased pressure on companies to offer standout omni-channel experiences. Learn how to exceed these with the new Service Cloud and Sprout Social partnership.
    • Tuesday, Sep 202:00 PM - 2:20 PM PDT
      (9:00 PM - 9:20 PM GMT)
      Service Theater (Moscone South, Level 3)
  • Service
    Agentforce Service
    Theater
    Sponsors
    Yes
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    80%+ of service interactions are through voice channels. See how agents using Service Cloud Voice solve cases faster & offer customers relevant, personalized support with Coveo Quantic Insight Panel.
    • Tuesday, Sep 202:00 PM - 2:20 PM PDT
      (9:00 PM - 9:20 PM GMT)
      MuleSoft Theater (Moscone West, Level 2)
  • Sales
    Service
    Automotive
    Manufacturing
    Agentforce Manufacturing
    Agentforce Service
    Future of Work
    Keynote
    Ind: MAE
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Manufacturing_Automotive_and_Energy/episode/episode-s1e1/
    Moscone West, Level 3
    Yes
    Yes
    Moscone West
    Level 3
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    A digital-first future demands personalized and unified experiences. Learn how leaders are driving the future of work by transforming the way they connect with customers, partners, and one another.
    • Tuesday, Sep 202:00 PM - 2:40 PM PDT
      (9:00 PM - 9:40 PM GMT)
      Keynote Room (Moscone West, Level 3)
  • IT
    Operations
    Service
    Energy & Utilities
    Manufacturing
    Agentforce Energy and Utilities
    Agentforce 360 Platform
    Agentforce Service
    Automation
    Theater
    Ind: MAE
    Yes
    Metreon, City View, Embarcadro
    Yes
    Yes
    Metreon, City View
    Embarcadero
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Digital tools can help energy companies build resiliency and agility in the field. Learn how Salesforce helps optimize safe field operations and streamline work execution to reduce costs and risk.
    • Tuesday, Sep 202:00 PM - 2:20 PM PDT
      (9:00 PM - 9:20 PM GMT)
      Summit Lookout Theater (Metreon, City View)
  • Service
    Government
    Public Sector
    Government Cloud
    Public Sector
    Automation
    Theater
    Intermediate
    Ind: PubSec
    Yes
    Metreon, City View, Embarcadro
    Yes
    Yes
    Metreon, City View
    Embarcadero
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Efficient intake, engagement, tracking, and processing of cases is critical for Public Safety. Learn how Salesforce is being used to digitize, automate and accelerate their operations in real-time.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Summit Lookout Theater (Metreon, City View)
  • Marketing
    Service
    Manufacturing
    Consumer Goods
    Agentforce Service
    Customer Data Platform
    Breakout
    Sponsors
    Yes
    Moscone West, Level 2
    Yes
    Yes
    Moscone West
    Level 2
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Hear from customers unlocking the next wave of value with Salesforce’s multi-cloud capabilities to optimize digital operations, unlock revenue streams & deliver a connected experience for customers.
    • Tuesday, Sep 202:30 PM - 3:10 PM PDT
      (9:30 PM - 10:10 PM GMT)
      Room 2008 (Moscone West, Level 2)
  • Administrator
    Consultant
    Service
    Agentforce Service
    Automation
    Keynote
    Service
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Service/episode/episode-s1e1/
    Moscone North, Hall F
    Yes
    Yes
    Moscone North
    Hall F
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Today, every customer service leader in every industry must do more with less. The key: Reduce costs by creating connected, personalized experiences that scale — from the contact center to the field.
    • Tuesday, Sep 202:45 PM - 3:25 PM PDT
      (9:45 PM - 10:25 PM GMT)
      Keynote Room (Moscone North, Hall F)

3:00 PM PDT - Tuesday, Sep 20

  • Marketing
    Sales
    Service
    Experience Cloud
    Agentforce 360 Platform
    Theater
    Sponsors
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Understand the critical ingredients required to create enduring experiences for customers and partners. Learn how to bring them together to evolve customer relationships.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Theater Two (Moscone South, Campground)
  • IT
    Sales
    Service
    Energy & Utilities
    Manufacturing
    Agentforce Energy and Utilities
    Agentforce Sales
    Agentforce 360 Platform
    Data Culture
    Theater
    Executive/Thought Leadership
    Ind: MAE
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Utilities are increasingly focusing on how to improve satisfaction while lowering cost. Hear how utilities push customer centricity, unify customer data, and create a single 360-degree view.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Theater Four (Moscone South, Campground)
  • Service
    Communications
    Slack
    Theater
    Ind: Comms
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Communications/episode/episode-s1e7/
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us to learn how a leading communications service provider uses Slack to efficiently support millions of subscribers by automating processes and breaking down information silos.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Camp Two (Moscone North, Salesforce+ Camp)
  • Consultant
    Sales
    Service
    Financial Services
    Agentforce Financial Services
    Agentforce Sales
    Agentforce Service
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    3:00 p.m. Tuesday, Sep 20
    11:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    2:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    Learn how to create modern fintech-like experiences that will delight customers and leverage automation to reduce expense with innovation from Financial Services Cloud.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Industry Innovation Theater East (Campground)
  • Service
    Professional Services
    Agentforce Service
    Customer Success
    Circles of Success
    Service
    Yes
    Marriott Marquis, Yerba Buena Level, Customer Success Lodge
    Yes
    Yes
    Marriott Marquis
    Yerba Buena
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join this small group discussion on leveraging a self-service experience to improve customer satisfaction. Learn best practices such as launching a branded help center to deflect common questions.
    • Tuesday, Sep 203:30 PM - 4:10 PM PDT
      (10:30 PM - 11:10 PM GMT)
      Salon 1 (Marriott Marquis, Yerba Buena Level)
  • Service
    Consumer Goods
    Agentforce Service
    Slack
    Automation
    Theater
    Beginner
    Service
    Yes
    https://www.salesforce.com/plus/experience/Dreamforce_2022/series/Service/episode/episode-s1e5/
    Moscone South, Hall E, Salesforce+ Camp
    Moscone South, Level 3, Sales & Service Lodge
    Yes
    Yes
    Moscone South
    Level 3
    3:00 p.m. Tuesday, Sep 20
    2:00 p.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    Join this session to learn how to create efficiencies, reduce costs, and increase productivity in high-touch customer engagement centers with automation, AI, and digital engagement.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Service Theater (Moscone South, Level 3)
  • Service
    Agentforce Service
    Equality
    Theater
    Beginner
    Service
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Turn your contact center into a customer engagement center. Learn how human-centric service prevents agent burnout, optimizes automation use cases, and improves key customer experience metrics.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Theater Four (Moscone South, Campground)
  • Sales
    Service
    Agentforce Sales
    Agentforce Service
    Future of Work
    Breakout
    Service
    Yes
    Moscone South, Level 3
    Yes
    Yes
    Moscone South
    Level 3
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    The Effortless Experience bestselling co-author, Matt Dixon, will change the way you think about customer service expectations and what it means to deliver a world-class service experience.
    • Tuesday, Sep 203:30 PM - 4:10 PM PDT
      (10:30 PM - 11:10 PM GMT)
      Room 301 (Moscone South, Level 3)
  • Administrator
    Operations
    Service
    Government
    Public Sector
    Experience Cloud
    Government Cloud
    Public Sector
    Theater
    Executive/Thought Leadership
    Yes
    Moscone South, Campground
    Yes
    Yes
    3:00 p.m. Tuesday, Sep 20
    9:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    Wednesday, Sep 21
    Tuesday, Sep 20
    10:00 a.m. Wednesday, Sep 21
    Caseworkers are superheroes and legacy systems are their archrivals. Hear how purpose-built innovation equips super caseworkers to vanquish administrative work and focus on constituent needs.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Industry Innovation Theater West (Campground)
  • Service
    Agentforce Service
    Slack
    Salesforce on Salesforce
    Theater
    Salesforce on Salesforce
    Yes
    Moscone South, Campground
    Yes
    Yes
    Moscone South
    Halls ABC
    3:00 p.m. Tuesday, Sep 20
    Thursday, Sep 22
    12:00 p.m. Thursday, Sep 22
    Tuesday, Sep 20
    Learn how Salesforce implemented Slack swarming that led to 26% faster case resolution. We will share the four pillars of success for implementing Slack for swarming.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Salesforce on Salesforce Theater (Campground)
  • Marketing
    Administrator
    Service
    Agentforce Service
    Theater
    Yes
    Moscone South, Campground
    Yes
    Yes
    3:00 p.m. Tuesday, Sep 20
    9:00 a.m. Thursday, Sep 22
    Thursday, Sep 22
    11:00 a.m. Wednesday, Sep 21
    Wednesday, Sep 21
    Tuesday, Sep 20
    Slack AI, and the future of feedback, oh my! Join our product leaders as they walk you through a roadmap and demo showcasing all the amazing innovations coming to feedback management.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Industry Innovation Theater East (Campground)
  • Operations
    Service
    Financial Services
    Agentforce Financial Services
    Integration
    Theater
    Ind: FinServ
    Yes
    Moscone West, Level 2, Marketing Lodge
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Want to advance your insurance business in any economic climate? Learn how to transform your business with a 360-degree approach enabling customer-first service and connected, operational experiences.
    • Tuesday, Sep 203:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Marketing Theater (Moscone West, Level 2)

4:00 PM PDT - Tuesday, Sep 20

  • Service
    Financial Services
    Agentforce Financial Services
    Agentforce Service
    Integration
    Breakout
    Ind: FinServ
    Yes
    Moscone South, Hall E, Salesforce+ Camp
    Yes
    Yes
    Moscone South
    Hall E
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    Learn how Financial Services Cloud with Service Cloud are innovating to revolutionize your customer and agent experience while driving down operational costs in the contact center.
    • Tuesday, Sep 204:00 PM - 4:40 PM PDT
      (11:00 PM - 11:40 PM GMT)
      Camp Four (Moscone North, Salesforce+ Camp)