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  • Tue, Sep 20

Past Sessions

1:00 PM PDT - Tuesday, Sep 20

  • Service
    Professional Services
    Agentforce Service
    Customer Success
    Circles of Success
    Service
    Yes
    Marriott Marquis, Yerba Buena Level, Customer Success Lodge
    Yes
    Yes
    Marriott Marquis
    Yerba Buena
    Thursday, Sep 22
    2:00 p.m. Thursday, Sep 22
    1:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join this small group discussion on digital engagement success strategies. Learn best practices on chat, messaging, and bots to help customers via their preferred digital channels.
    • Tuesday, Sep 201:30 PM - 2:10 PM PDT
      (8:30 PM - 9:10 PM GMT)
      Salon 1 (Marriott Marquis, Yerba Buena Level)

2:00 PM PDT - Tuesday, Sep 20

  • Marketing
    Data Analyst
    Communications
    Technology
    Agentforce Marketing
    Customer Data Platform
    Integration
    Theater
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    2:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Building a single-source-of-truth customer profile that unifies data wasn’t easy — until now. Learn how Customer Data Platform (CDP) is a game changer for marketers who use the Salesforce Platform.
    • Tuesday, Sep 202:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Trailhead Theater (West, Trailblazer Forest)

3:00 PM PDT - Tuesday, Sep 20

  • Administrator
    Architect
    Developer
    Agentforce Sales
    Agentforce 360 Platform
    Automation
    Theater
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Yes
    Moscone West
    Level 1
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Join us for an epic game show where Salesforce partners have just three minutes to demo their tech for the audience vote. You won’t want to miss this fast-paced battle of the AppExchange app demos.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      AppExchange Campfire (West, Trailblazer Forest)
  • Developer
    IT
    Agentforce MuleSoft
    Automation
    Theater
    MuleSoft
    Yes
    Moscone West, Level 2, Magic Falls
    Yes
    Yes
    Moscone West
    Level 2
    3:00 p.m. Tuesday, Sep 20
    Tuesday, Sep 20
    Learn how to leverage MuleSoft RPA to solve the last mile problem in business automation via live bots which execute automated workflows triggered in Salesforce, leveraging Composer and RPA.
    • Tuesday, Sep 203:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Magic Falls Theater West (Moscone West, Level 2)

4:00 PM PDT - Tuesday, Sep 20

  • Finance & Accounting
    Financial Services
    Agentforce Financial Services
    Integration
    Theater
    Sponsors
    Yes
    Moscone West, Level 2, MuleSoft Lodge
    Yes
    Yes
    Moscone West
    Level 2
    Tuesday, Sep 20
    4:00 p.m. Tuesday, Sep 20
    Easily connect Stripe and Salesforce using low- to no-code integrations; refund in Service Cloud, embed payment links via Marketing Cloud, and customize checkouts in Salesforce Subscription Management
    • Tuesday, Sep 204:30 PM - 4:50 PM PDT
      (11:30 PM - 11:50 PM GMT)
      MuleSoft Theater (Moscone West, Level 2)

5:00 PM PDT - Tuesday, Sep 20

  • Developer
    Agentforce 360 Platform
    Theater
    Developer
    Yes
    Moscone West, Level 1, Trailblazer Forest
    Yes
    Moscone West
    Level 1
    Tuesday, Sep 20
    5:00 p.m. Tuesday, Sep 20
    Come test your knowledge in a fun game of Dev Trivia and compete for a chance to win bragging rights and cool prizes.
    • Tuesday, Sep 205:00 PM - 7:00 PM PDT
      (Wednesday, Sep 2112:00 AM - 2:00 AM GMT)
      Developer Theater (West, Trailblazer Forest)