Discover how AgentExchange apps integrate into Slack with Salesforce Channels. See a live demo and learn how AgentExchange solutions extend the Slack experience.
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Featured Sessions
Scale Trusted AI Adoption with Salesforce and AWS
Learn how to deploy Anthropic models via Amazon Bedrock in Agentforce’s secure environment, enabling compliant AI adoption at scale, particularly for regulated industries.
Prompt to Agent with Google Cloud: Gemini 3 in Agentforce
Explore the full agent development stack using Gemini 3 as the reasoning backbone, prompt builder for Agentforce agents. See Gemini 3 Flash’s fast, high-accuracy inference to build adaptable agents.
More Output, Same Control: Embracing AI-Driven Change
AI will multiply your rate of change. As the bottleneck shifts from writing code to governance, learn how to stay in control of accelerated delivery and focus on the work that needs you.
Building AI-Ready DevOps: L-Founders' Journey to Agentforce
See how L-founders leverage Copado to build an intelligent DevOps foundation, enabling them to deploy Agentforce agents seamlessly with enhanced dependency analysis and advanced debugging capabilities
Optimizing Salesforce’s Own Sales Cloud with Hubbl
See how Salesforce uses Hubbl to accelerate planning. Learn how the internal product team aligns complex requirements to architecture to de-risk and optimize global Sales Cloud updates.
Architecture: AI, Data, Lakehouse, Zero Copy
Modern Data Architecture for AI. Learn from real Enterprise customer stories: Zero Copy to Databricks & Snowflake, real-time lakehouse from scale to latency, amalgamation of customer data, and more.
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Bring AgentExchange Apps to Slack with Salesforce Channels
, Director Solution Architecture - AI, Certinia
, Senior Technical Architect, Certinia
Role: Architect
Industry: Technology
Products: Slack
Topic: Integration
Session Level: Beginner
Session Type: Breakout
- Thursday, Apr 169:00 AM - 9:40 AM PDT(4:00 PM - 4:40 PM GMT)Alcove 2022 (Breakout 3, Level 2)FIRST COME FIRST SEATED
Session Summary: This session explored the seamless integration between Salesforce and Slack, showcasing how businesses can enhance collaboration and productivity by embedding Salesforce data and processes directly into Slack channels. Attendees learned about leveraging Salesforce Channels to bring records, related lists, and quick actions into Slack, enabling users to update, create, and view Salesforce records without leaving Slack. The session emphasized the value of Agentforce and the AgentExchange, which allow businesses to deploy and customize digital teammates (agents) in Slack to handle tasks like identifying risks, automating workflows, and accessing external data through MCP (Managed Component Protocol) integrations. With minimal setup effort, businesses can provide users with a conversational UI in Slack, eliminating the need for complex custom apps and enabling faster time-to-value using prebuilt solutions and easy customizations with Flow or Apex code.
Key Takeaways:
• Salesforce Channels in Slack allow users to view, update, and collaborate on Salesforce records directly within Slack, providing a unified workspace for increased efficiency and reducing the need to toggle between platforms.
• Agentforce and AgentExchange empower businesses to deploy and customize AI-powered digital teammates in Slack, enabling automation of workflows and easy access to Salesforce and external data while maintaining rich conversational context.
• Integrations such as MCP servers simplify external system connectivity, allowing businesses to package and deploy external services seamlessly, further expanding the capabilities of Slack and Salesforce integration.
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