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Evaluate Solutions as a New Admin
Since there are many ways to approach the same problem, this session advises three lenses that have been effective when evaluating potential solutions: user experience, maintenance, and scalability.
Important: This session is first come, first seated. You do not have a reserved seat.

, Founder, shesintech

Role: Administrator
Product: Agentforce 360 Platform
Topic: Automation
Session Level: Beginner
Session Type: Theater
  • Tuesday, Sep 171:00 PM - 1:20 PM PDT
    (8:00 PM - 8:20 PM GMT)
    Moscone West, L1 Forest, Admin Theater
  • Thursday, Sep 191:30 PM - 1:50 PM PDT
    (8:30 PM - 8:50 PM GMT)
    Moscone West, L1 Forest, Admin Theater
Session Summary by Einstein: The recent Salesforce conference session focused on a comprehensive approach to evaluating solutions for new Salesforce admins, emphasizing the need for considering user experience, maintenance, and scalability when implementing solutions. The speaker provided a detailed exploration of these aspects, including the importance of understanding user workflows, minimizing user errors, and ensuring alignment with business processes. Attention was also given to the admin and support experience, highlighting the need to challenge requirements and build proof of concepts to validate solutions. Furthermore, the session underscored the significance of scalability, addressing the ability of solutions to grow with business needs, user and licensing support, and cross-functional usage.
Key Takeaways by Einstein:

• In solution evaluation, it's essential to go beyond the initial problem-solving to assess user experience, solution maintenance, and scalability for long-term success.

• Admins should engage with users and stakeholders to understand their technical abilities and business processes, which informs better design and fosters solution adoption.

• Regularly challenging and iterating on existing solutions is key to leveraging Salesforce's evolving capabilities and aligning with the company's growth and changing needs.

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