Explore powerful AI applications for business, employee support, and nonprofit missions. Learn how to lead with trust and maintain transparency in your AI use.
Important: This session is first come, first seated. You do not have a reserved seat.
Topic: Artificial Intelligence
Session Level: Intermediate
Session Summary by Einstein: The Salesforce conference session emphasized the critical importance of AI governance and data quality as foundational steps for organizations looking to implement AI effectively and ethically. It highlighted Salesforce's own efforts in establishing an Office of Ethical and Humane Use, underscoring the necessity for policies and practices driven by an organization's mission and values, fairness, and transparency. The session provided a comprehensive guide on how to approach AI projects, starting from identifying stakeholders and assessing risks to monitoring AI models and ensuring data integrity. It illustrated the continuous nature of AI projects, requiring diligent preparation, monitoring, and iteration, while also advocating for the use of AI to enhance fundamental organizational structures rather than waiting for AI to be a panacea for all business challenges.
