2024 Sessions

Explore
Dreamforce 2024
sessions.

View 1,500+ sessions by role, topic, or industry to see an example of what's to come at Dreamforce 2025.

You are currently viewing sessions from Dreamforce 2024.
Back to Session CatalogBack to Session Catalog
Build a Healthy Solution That Supports Innovation
Discover how a luxury appliances retailer achieves 80% fewer critical issues, enhances its platform health, and automates processes by using the Signature Success Plan.
Important: This session is first come, first seated. You do not have a reserved seat.

, Customer Success Manager, Senior Manager, Salesforce

, General Manager - Information Technology, Fisher & Paykel Appliances

, Chief Digital Officer, Fisher & Paykel Appliances

, General Manager, Digital, Fisher & Paykel

Role: Administrator, IT
Product: Success Plans, Professional Services (Products)
Topic: Productivity
Session Level: Intermediate
Session Type: Breakout
  • Tuesday, Sep 171:00 PM - 1:45 PM PDT
    (8:00 PM - 8:45 PM GMT)
    Metreon AMC, L3, Theater 14
Session Summary by Einstein: This session showcased a comprehensive dialogue on the customer journey of Fisher and Paykel, a longtime Salesforce customer with a rich history of innovation and a global presence. The discussion highlighted the company's strategic use of Salesforce products, including Sales Cloud, Service Cloud, and Commerce Cloud, to support their complex multi-currency, multi-language operations across various business models (B2B, B2B2C, B2C). Emphasizing the importance of platform health and the pivotal role of Signature Success in ensuring efficient deployments and proactive monitoring, the session provided insights into the company's approach to leveraging Salesforce's infrastructure and expertise to drive business transformation and scale operations effectively.
Key Takeaways by Einstein:

• Fisher and Paykel have utilized Salesforce for over a decade, employing multiple clouds to support their end-to-end product lifecycle and addressing the complexities of operating globally.

• Signature Success played a crucial role in enhancing platform health by enabling more disciplined and expert-reviewed design and implementation processes.

• The introduction of free virtual Trailhead Academy instructor-led courses as part of Signature Success is seen as a major benefit for employee growth and retention.

Einstein Feedback : Report a Concern
Available Now on Salesforce+: Watch now

With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.

Merlinda Lu

Salesforce Developer, IBM