Downtime got you down? Learn how to proactively prevent it so your Salesforce solutions deliver on your most important days of the year — like Black Friday, Cyber Monday and annual open enrollment.
Important: This session is first come, first seated. You do not have a reserved seat.
Session Summary by Einstein: The session focused on preparing for mission-critical events and optimizing system performance across Salesforce products, highlighting the importance of planning, understanding system capacities, and utilizing the right success plan. Attendees were given insights into the significance of holiday shopping forecasts predicting a 2-3% increase and the impact on multi-channel retail operations, emphasizing the necessity for comprehensive testing and proactive monitoring to ensure scalability and performance during peak events like Black Friday, Cyber Monday, and open enrollment periods. The discussion also underscored the value of Salesforce's Signature Success Plan, which offers dedicated support and tools for managing key events, and the proactive role of Customer Success Managers in aligning business objectives with Salesforce capabilities to maximize customer satisfaction and system health.
Key Takeaways by Einstein:
• Retailers and healthcare providers need to prepare for peak events by understanding their business objectives, aligning with Salesforce releases to minimize technical debt, and ensuring system capacities meet demand.
• Salesforce's Signature Success Plan provides tailored support, including proactive monitoring and key event management, to help customers optimize performance during critical business events.
• Customer Success Managers play a pivotal role in guiding customers through the process of preparing for peak events, from technical health checks to configuring proactive monitors and aligning with business goals.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
We use cookies on our website to improve website performance, to analyze website usage and to tailor content and offers to your interests.
By clicking “Accept All Cookies”, you consent to us placing these cookies. By clicking “Do Not Accept”, you reject the usage of such cookies. We always place cookies that do not require consent, which are necessary for the website to work properly.
For more information about the different cookies we are using, read the Privacy Statement. To change your cookie settings and preferences, click the Cookie Consent Manager button.
Cookie Consent Manager
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
