Discover what's coming next for Einstein and Agentforce. Get a sneak peek at the product roadmap and hear about Salesforce's AI strategy from product leaders and experts.
Important: This session is first come, first seated. You do not have a reserved seat.
, Senior Director, Product Management, Salesforce
, SVP, Product Management - AI Foundations, Salesforce
, VP, Product Management, Salesforce AI - Agentforce Platform, Salesforce
, Sr. Director, Product Management, Einstein AI Foundation, Salesforce
Role: Administrator, Architect, IT
Product: Agentforce Sales, Agentforce Service, Einstein
Topic: Artificial Intelligence
Session Level: Intermediate
Session Type: Breakout
Tuesday, Sep 178:30 AM - 9:15 AM PDT
(3:30 PM - 4:15 PM GMT)
Moscone North, LL, Campground, Theater 3
Wednesday, Sep 184:30 PM - 5:15 PM PDT
(11:30 PM - 12:15 AM GMT)
Metreon AMC, L3, Theater 12
Session Summary by Einstein: The recent Salesforce conference unveiled Agentforce as a centerpiece, emphasizing Salesforce's commitment to AI and machine learning since 2016, with a focus on generative AI to enhance business process automation. The advancements in AI, particularly in the Agentforce platform, highlighted the integration of Hyperforce, Data Cloud, and large language models, underpinned by a trust layer to ensure secure and efficient operations. Innovations in Einstein Copilot, now a conversational assistant within Salesforce and Slack, were showcased, with improvements in performance and flexibility, including the capability to search the web for the latest data. The session provided a comprehensive walkthrough of the AI stack, demonstrating how attendees can leverage Salesforce's tools to create, customize, and deploy AI agents effectively, ensuring their alignment with Salesforce's broader ecosystem.
Key Takeaways by Einstein:
• Agentforce introduces a new era of AI-driven business process automation, allowing for more autonomous agents with human oversight.
• Einstein Copilot's evolution into a conversational assistant and its integration with Slack represents Salesforce's expansion into assistive AI, improving user engagement and productivity.
• Salesforce's AI stack, including the trust layer and Agent Builder, enables users to build, test, and deploy AI agents with enhanced control, security, and compliance.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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