Einstein Copilot is now Agentforce! Discover how to get started deploying assistive AI agents today by using out-of-the-box actions and learning how to customize assistive agents to your business.
Important: This session is first come, first seated. You do not have a reserved seat.
Session Summary by Einstein: At DreamForce 2024, attendees were introduced to Agentforce, the evolved version of Einstein Copilot, showcasing its capabilities to revolutionize workspaces by reducing low-value tasks and increasing productivity. The session emphasized Agentforce's intuitive conversational AI, which allows users to interact in natural language across various Salesforce clouds such as Sales Cloud, Service Cloud, and Commerce Cloud, leveraging existing MuleSoft APIs and APEX code for customization. Demonstrating the power of Agentforce, examples included accelerating sales processes, swiftly resolving service cases, and enhancing marketing strategies. The session culminated with a live demo, highlighting Agentforce's seamless integration with CRM data, web searches for actionable insights, and the drafting and revising of emails, all underscored by Salesforce's commitment to customer data trust and security.
Key Takeaways by Einstein:
• Agentforce's AI orchestrates intelligent actions to mimic human decision-making, bridging gaps between systems and teams to streamline business tasks.
• Custom actions in Agentforce enable businesses to personalize AI functionalities by integrating with existing Salesforce workflows, MuleSoft APIs, and external services.
• Agentforce ensures data security and trust through a rigorous process that includes secure data retrieval, zero data retention with LLM providers, and comprehensive audit trails for user interactions.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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