Learn how Agentforce Service Agent uses out of the box templates that you can extend and customize with actions, topics, and knowledge to serve your customers faster.
Important: By selecting “Schedule” you are reserving a seat. Please show up 10 mins prior to the session or we will release your seat. If a session is full, you still can join the standby line onsite.
Required equipment: Please bring your own laptop to participate.
Objective 1: Learn how to build out an Einstein Service Agent.
Objective 2: Discover best practices for building out your topics, instructions, and actions.
, Senior Manager, Data Excellence Practice - Tableau Services GTM Lead, Salesforce
, Engagement Delivery Senior Manager, Salesforce
, Automation Architect, Salesforce
, Solution Architect, Salesforce
, AI Transformation Architect Director, Salesforce
, Director of Product Management, AI, Salesforce
, VP, Technical Consulting, TMT & CBS, Salesforce
, AI Transformation Advisor, Salesforce
, AI Engagement Director, Salesforce
, Engagement Director, Salesforce
, Responsible AI Strategy Manager, Global AI Practice, Salesforce
, Technical Architect, Salesforce
, Director, Solution Consulting, Salesforce
, Director of Product Management - Einstein Copilot, Salesforce
, Senior Engagement Manager, Salesforce
, Solutions Engineer, Salesforce
, Engagement Senior Director, Salesforce
, Responsible AI Strategy Manager, Salesforce
, Senior Product Manager, Salesforce
, Director, Solution Consulting, Salesforce
, Specialist solution engineer, Salesforce
, Director, Services Leader, Salesforce
, Senior Technical Architect, Salesforce
Role: Administrator, IT, Service
Product: Agentforce 360 Platform, Agentforce Service, Einstein
Topic: Artificial Intelligence
Session Level: Intermediate
Session Type: Workshop
Tuesday, Sep 173:30 PM - 4:30 PM PDT
(10:30 PM - 11:30 PM GMT)
Moscone West, L2, Room 2006
Wednesday, Sep 1811:30 AM - 12:30 PM PDT
(6:30 PM - 7:30 PM GMT)
Moscone West, L2, Room 2006
Thursday, Sep 1910:30 AM - 11:30 AM PDT
(5:30 PM - 6:30 PM GMT)
Moscone West, L2, Room 2008
Thursday, Sep 1911:30 AM - 12:30 PM PDT
(6:30 PM - 7:30 PM GMT)
Moscone West, L2, Room 2006
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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