Energy and utility companies power the global economy. Hear from companies using AI, data, and CRM to deliver clean energy fast and at scale, while building trust with customers and stakeholders.
2024 Sessions
Explore Dreamforce 2024 sessions.
View 1,500+ sessions by role, topic, or industry to see an example of what's to come at Dreamforce 2025.
You are currently viewing sessions from Dreamforce 2024.
Keynote: Trust, AI, and the Energy Transition
Important: This session is first come, first seated. You do not have a reserved seat.
, Senior Director, Solution Engineering, Salesforce
, Data Science Specialist, Neoenergia
, SVP & GM, Energy & Utilities, Salesforce
, CEO, ALIA Servizi Ambientali
, Senior Director, Solutions & Product Strategy, Energy & Utilities Industry, Salesforce
, Senior Product Marketing Manager, Salesforce
, Head of Operational Excellence, Iberdrola
, Lead Solution Engineer, Salesforce
Role: IT, Operations, Service
Industry: Energy and Utilities, Public Sector
Product: Agentforce Energy and Utilities, Agentforce Field Service
Session Level: Intermediate
Session Type: Keynote
- Tuesday, Sep 173:00 PM - 3:50 PM PDT(10:00 PM - 10:50 PM GMT)InterContinental, L3, Grand Ballroom ABC
Session Summary by Einstein: Salesforce's Energy & Utilities Keynote focused on Trust, Data and AI and how companies like Alia, Iberdrola and Neoenergia are leveraging Salesforce's Energy & Utilities 360 to navigate the complexities of the energy transition. The sessions highlighted the gap in trust & value that is slowing the energy transition and the potential at the intersection of Trust, Data and AI to drive business results and operational efficiencies. Iberdrola and Neoenergia shared their field service implementation across various countries whilst Alia Ambientali Servizi talked about how they are promoting sustainable engagement across Tuscany. Innovations such as the connected Energy and Utilities 360, Agentforce for Energy & Utilities as well as Embedded AI Actions and Enhanced Field Service, demonstrated Salesforce's commitment to supporting companies in achieving net zero goals and enhancing customer engagement through technology.
Key Takeaways by Einstein:
• Salesforce's Energy & Utilities Keynote focused on Trust, Data and AI and how companies like Alia, Iberdrola and Neoenergia are leveraging Salesforce's Energy & Utilities 360 to navigate the complexities of the energy transition. The sessions highlighted the gap in trust & value that is slowing the energy transition and the potential at the intersection of Trust, Data and AI to drive business results and operational efficiencies. Iberdrola and Neoenergia shared their field service implementation across various countries whilst Alia Ambientali Servizi talked about how they are promoting sustainable engagement across Tuscany. Innovations such as the connected Energy and Utilities 360, Agentforce for Energy & Utilities as well as Embedded AI Actions and Enhanced Field Service, demonstrated Salesforce's commitment to supporting companies in achieving net zero goals and enhancing customer engagement through technology.
Einstein Feedback : Report a Concern
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
