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Keynote: Your Prescription for Healthier Connections with AI
Important: This session is first come, first seated. You do not have a reserved seat.
, SVP & GM Life Sciences, Salesforce
, VP, Product Management, Life Sciences Cloud, Salesforce
, SVP & GM, Health & Life Sciences, Salesforce
, Chief Marketing & Customer Experience Officer, U.S., Novartis Pharmaceuticals Corp.
, EVP, Healthcare & Life Science, Salesforce
, Director, Product Marketing, Salesforce
, Director, Product Manager, Salesforce
, Lead Solution Engineer (HLS MedTech), Salesforce
, EVP, CIO & Member, Board of Directors, Blue Shield of CA
Role: Operations, Sales, Service
Industry: Healthcare and Life Sciences, Public Sector, Consumer Goods
Product: Agentforce Health, Einstein, Agentforce Life Sciences
Topic: Customer Relationships
Session Level: Beginner
Session Type: Keynote
- Tuesday, Sep 172:00 PM - 2:50 PM PDT(9:00 PM - 9:50 PM GMT)Moscone West, L3, Keynote Room
Session Summary by Einstein: The recent Salesforce conference featured a powerful session that intertwined the impact of music therapy with the innovative advancements in Salesforce's health and Life Sciences offerings, including Life Sciences Cloud and Agentforce. The session opened with a live music therapy demonstration, highlighting its therapeutic benefits and the importance of community in healing, and transitioned into a $20,000 donation to UCSF Children's Hospital by Salesforce in recognition of Childhood Cancer Awareness Month. The narrative then shifted to a comprehensive overview of Salesforce's commitment to transforming healthcare through data-driven solutions, AI, and connected experiences across the healthcare ecosystem. With presentations and demonstrations, the session showcased Salesforce's latest innovations, such as Health Cloud for providers, payer solutions, and Life Sciences Cloud for customer engagement, all aimed at enhancing patient care, provider efficiency, and overall health outcomes by leveraging the power of AI and a unified data platform.
Key Takeaways by Einstein:
• Salesforce's Health Cloud solution has evolved to provide providers and payers with a platform that promises better efficiency and fewer out-of-network claims, thanks to a unified view of data and connected patient experiences.
• Agentforce, Salesforce's AI-driven tool, was highlighted as a critical component in streamlining operations from patient queries to clinical trial candidate matching, emphasizing its role in enhancing customer engagement and operational efficiency.
• Life Sciences Cloud for customer engagement was introduced as an innovative solution designed to empower sales and medical teams with insights and tools for quality interactions, illustrating Salesforce's continuous expansion and support for the healthcare industry.
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Salesforce Developer, IBM
