2024 Sessions

Explore
Dreamforce 2024
sessions.

View 1,500+ sessions by role, topic, or industry to see an example of what's to come at Dreamforce 2025.

You are currently viewing sessions from Dreamforce 2024.
Back to Session CatalogBack to Session Catalog
2 Simple Tools to Delight Field Service Customers
Exceed customer expectations — and reduce truck rolls in the process — by providing transparency into field service appointments (including self-scheduling) and solving simpler problems remotely.
Important: This session is first come, first seated. You do not have a reserved seat.
Objective 1: Discover techniques for remotely solving simple problems to reduce onsite visits and improve overall efficiency.
Objective 2: Use tools for appointment transparency and self-scheduling to boost customer satisfaction and operational efficiency.

, Director, Partner Presales, TechSee

, Product Manager, Salesforce

, Senior Director, Salesforce Platform Owner, ADT Security

Role: Administrator, Operations, Service
Product: Agentforce Field Service, Agentforce Service
Topic: Artificial Intelligence
Session Level: Beginner
Session Type: Theater
  • Tuesday, Sep 171:30 PM - 1:50 PM PDT
    (8:30 PM - 8:50 PM GMT)
    Moscone West, L3, Cloudy Theater

With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.

Merlinda Lu

Salesforce Developer, IBM