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Get to know AI and Agents in Slack
Stay in the flow of work while you team up with AI. Get more from your AI when you tap into your corpus of company knowledge and bring your CRM data to bear to make you and your team smarter at work.
Important: This session is first come, first seated. You do not have a reserved seat.

, Senior Product Marketing Manager, Salesforce

, Principal Solution Engineer, Salesforce

Role: Sales
Product: Agentforce Sales, Slack
Topic: Artificial Intelligence
Session Level: Beginner
Session Type: Theater
  • Tuesday, Sep 172:30 PM - 2:50 PM PDT
    (9:30 PM - 9:50 PM GMT)
    Moscone West, L3, Slack Theater
  • Thursday, Sep 1910:00 AM - 10:20 AM PDT
    (5:00 PM - 5:20 PM GMT)
    Moscone West, L3, Slack Theater
Session Summary by Einstein: The recent session focused on the integration of AI and agents in Slack, a Salesforce product, to enhance workplace productivity by reducing the time teams spend searching for information. With an average knowledge worker dedicating 20% of their workweek to information hunting, Slack's AI capabilities aim to streamline this process by consolidating company knowledge, CRM data, and third-party agents into a single AI-powered workspace, demonstrated with a live demo. The session highlighted new features such as Huddle Notes and AI Workflow Builder, alongside the beta release of Agent Force in Slack, all contributing to a secure and efficient work environment. Success stories from early adopters showcased significant productivity gains, such as a 50% increase in upsell bookings and a weekly time saving of 160 minutes per user, underscoring the transformative impact of Slack's AI on business operations.
Key Takeaways by Einstein:

• Slack's AI features, including the ability to search for answers, summarize conversations, and generate recaps, are designed to tap into the wealth of unstructured data within an organization, enhancing decision-making and efficiency.

• Agent Force in Slack, enables users to interact with their CRM data directly within Slack, streamlining workflows and providing contextually relevant insights from Salesforce and Slack data sources.

• The adoption of Slack AI by firms like Platov and Expedia Group has resulted in considerable productivity improvements, highlighting the potential for AI to optimize business processes and reduce time spent on routine tasks.

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Salesforce Developer, IBM