Beyond Messaging: 3 Ways to Drive Impact with Slack
Drive business outcomes in Slack. Let Teams handle basic collaboration. Learn why companies choose Slack as their comprehensive operating system to move work forward while they meet in Teams.
Important: This session is first come, first seated. You do not have a reserved seat.
, Senior Product Marketing Manager, Salesforce
, Head of Slack Solutions Engineering - ANZ, Salesforce
, Head of Slack Strategic Customer Growth, Salesforce
Role: Administrator
Product: Slack
Topic: Productivity
Session Level: Beginner
Session Type: Theater
Tuesday, Sep 179:00 AM - 9:20 AM PDT
(4:00 PM - 4:20 PM GMT)
Moscone West, L3, Slack Theater
Thursday, Sep 192:30 PM - 2:50 PM PDT
(9:30 PM - 9:50 PM GMT)
Moscone West, L3, Slack Theater
Session Summary by Einstein: During DreamForce, presenters from Slack unveiled how the platform transcends mere messaging, serving as a work operating system that integrates with Salesforce, enhancing productivity by uniting people, apps, and data. They highlighted Slack's function as a powerful user interface for Salesforce, demonstrating real-time updates and data editing within Slack that sync back to Salesforce CRM. Moreover, the session covered Slack Connect, Slack's fastest-growing product, which allows businesses to extend their work operating system beyond their organization's walls, representing the largest business network in the world. Statistics were shared, including an 80% adoption rate of Slack among Microsoft Teams users, indicating its complementary role to other communication tools and its capacity to amplify the value of existing enterprise software investments.
Key Takeaways by Einstein:
• Slack is leveraged not just as an app but as a comprehensive work operating system, resulting in up to 50% increased productivity for organizations adopting this approach.
• Innovative features such as Salesforce Channels and Elevate are transforming Slack into a dynamic conversational interface for Salesforce, allowing for enhanced collaboration and data-driven decision-making.
• With Slack Connect, companies are able to collaborate with external partners securely, streamlining communication and fostering a more interconnected business environment.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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