Work Faster with External Partners at Scale in Slack Connect
Bring all your collaborators into one place with Slack Connect. Easily move conversations out of siloed email threads, and work more closely with your partners, vendors, and customers.
Important: This session is first come, first seated. You do not have a reserved seat.
, Senior Product Technical Manager, Amazon
, Director, Product Management, Salesforce
, Senior Product Manager Technical, Amazon Web Services
, Senior Manager, Product Marketing, Salesforce
Role: Marketing, Administrator
Product: Slack
Topic: Productivity
Session Level: Beginner
Session Type: Theater
Tuesday, Sep 174:30 PM - 4:50 PM PDT
(11:30 PM - 11:50 PM GMT)
Moscone West, L3, Slack Theater
Thursday, Sep 199:30 AM - 9:50 AM PDT
(4:30 PM - 4:50 PM GMT)
Moscone West, L3, Slack Theater
Session Summary by Einstein: The session offered a comprehensive overview of Slack Connect's evolution and its integration with Salesforce, highlighting the product's capacity to facilitate seamless inter-company collaboration and accelerate workflows. Demonstrating its widespread adoption, the presentation revealed that 82 of the Fortune 100 companies are utilizing Slack Connect weekly, illustrating the platform's effectiveness in transcending traditional communication barriers. Further innovation was showcased through the introduction of governed insights, Slack Connect APIs, and Sponsored Connections, each designed to enhance security, compliance, and user experience. AWS shared their success story, detailing how Slack Connect, integrated with Salesforce permissions through Secure Connect, has significantly improved their operational efficiency, reducing email usage by 32% and meeting times by 23% while fostering stronger trust with their customers and partners.
Key Takeaways by Einstein:
• Slack Connect has been instrumental in transforming external company collaborations, with 82 of the Fortune 100 companies leveraging it for more efficient workflows.
• The session announced new features such as governed insights, enhanced APIs, and Sponsored Connections, which cater to improved security, control, and user accessibility.
• AWS's case study demonstrated the tangible impact of Slack Connect on productivity, showcasing a 32% reduction in emails and a 23% decrease in meetings, emphasizing the platform's contribution to building trust and collaboration.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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