Grow Efficiently with Data, Collaboration, and Speed
Business and technology teams at Savant Systems use Sales Cloud, Service Cloud, Commerce Cloud, and Propel to drive revenue growth, reduce costs, and optimize customer experiences at every touchpoint.
Important: This session is first come, first seated. You do not have a reserved seat.
, SVP, Professional Solutions, Savant Systems Inc
, VP, Web Services & Business Systems Architecture, Savant Systems Inc
Session Summary by Einstein: The session highlighted the pivotal role of Salesforce and Propel Software in driving a smart home technology company's growth by supporting their rapid product innovation and diverse distribution models. Savant's strategic utilization of Salesforce products, including Sales Cloud, Service Cloud, Commerce Cloud, and the integration of Propel's PLM solution available on the AppExchange, facilitated a cohesive ecosystem that mirrored the interconnectedness of their smart home technology. By leveraging Salesforce and Propel, Savant was able to introduce an impressive 600 SKUs within just three weeks, without significantly increasing resources. The session underscored the importance of digital transformation in creating a scalable business model that maintains high-touch customer service and manages complex inventory, while still achieving a substantial increase in revenue and operational efficiency.
Key Takeaways by Einstein:
• The company successfully managed thousands of B2B relationships and rapidly brought new products to market by using Salesforce's CRM and Propel's PLM.
• Propel allowed for seamless integration and management of the company's diverse product offerings, including hardware and software subscriptions, enhancing customer service and support.
• The Salesforce platform provided digital touchpoints and e-commerce platforms to provide customers with self-service options and data-driven insights, contributing to a significant increase in revenue and customer engagement.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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