Accessibility Testing: Manual and Automated Approaches
Discover how two Salesforce teams balance manual and automated accessibility testing. Learn best practices, tools, and techniques to ensure web pages and applications are inclusive for everyone.
Important: This session is first come, first seated. You do not have a reserved seat.
, Senior Analyst, Accessibility, Salesforce
, Senior Director Product Accessibility, Salesforce
Role: Administrator, Developer
Industry: Public Sector, Technology
Product: Agentforce Sales, Agentforce Service
Topic: Customer Relationships
Session Level: Intermediate
Session Type: Theater
Wednesday, Sep 182:00 PM - 2:20 PM PDT
(9:00 PM - 9:20 PM GMT)
Moscone West, L2, Astro Theater
Session Summary by Einstein: This Dreamforce session on accessibility testing underscored the importance of integrating both manual and automated approaches to ensure comprehensive coverage and enhance the user experience for all. The speakers, representing Salesforce's commitment to accessibility, shared insights into their three-pillar strategy: preventing, detecting, and accountability for accessibility bugs, while also emphasizing the significance of embedding accessibility into the development lifecycle, design components, and company culture. With a focus on practical implementation, the session highlighted the use of Salesforce's automated testing framework, SA11Y, which has prevented thousands of bugs from shipping and is now open-source, and the critical role of manual testing in understanding the end-user experience.
Key Takeaways by Einstein:
• Salesforce's proactive approach to accessibility involves three main pillars: prevention of bugs, enhanced detection capabilities, and accountability through data to avoid shipping known accessibility issues.
• The session demonstrated the effectiveness of SA11Y, Salesforce's automated testing framework, in significantly reducing accessibility bugs, and its availability as an open-source tool for developers.
• Manual testing remains irreplaceable for capturing accessibility issues that automated testing cannot detect, thereby building empathy with end-users and ensuring a more inclusive product.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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