Change How Your Business Works with Slack’s Latest Updates
See the vision for Slack and Salesforce come to life as we launch new product innovations. Reimagine how work can happen with Slack AI and Einstein Copilot, Salesforce channels, and much more.
Important: This session is first come, first seated. You do not have a reserved seat.
, Senior Director, Product Marketing, Salesforce
, VP, Product Management, Salesforce
Role: Administrator, IT, Sales
Product: Slack
Topic: Artificial Intelligence
Session Level: Beginner
Session Type: Theater
Tuesday, Sep 178:30 AM - 8:50 AM PDT
(3:30 PM - 3:50 PM GMT)
Moscone West, L2, Room 2000
Session Summary by Einstein: At Dreamforce, the Slack team unveiled a slew of AI-driven enhancements designed to revolutionize workplace collaboration within Slack, aiming to make work more efficient and integrated, especially with Salesforce. The session highlighted the integration of AI to streamline searching and summarizing conversations, the new template catalog for ease of use, and the expansion of Slack Connect functionalities. Emphasis was placed on how Slack serves as an all-encompassing work interface, not just for messaging but also for project management and workflow automation, with the integration of Salesforce data making CRM actions actionable directly within Slack. With over 600 million messages summarized since February, saving an estimated 1.3 million hours, Slack's AI capabilities have shown a significant impact on productivity.
Key Takeaways by Einstein:
• Slack's AI now assists with meeting note-taking, offers plain text search for corporate knowledge, and provides conversation summaries and recaps to save time and enhance productivity.
• Salesforce Channels and Agentforce integration with Slack enable seamless collaboration and CRM data accessibility, ensuring all customer-related actions and insights are centrally located within the Slack platform.
• The session introduced new Slack features tailored for frontline workers and expanded Slack Connect capabilities, paving the way for more inclusive and efficient communication across all levels of an organization.
With sessions and hands-on activities led by product experts, visionaries, and fellow Trailblazers, Dreamforce offers a deep dive into the latest in CRM + AI + Data + Trust.
Merlinda Lu
Salesforce Developer, IBM
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