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Cognizant and Salesforce: The Slack and Neuro AI Strategy
Learn how Cognizant and Salesforce plan to leverage Slack to enable a new way of work for consultants and sellers, powered by Slack AI and Neuro AI.
Important: This session is first come, first seated. You do not have a reserved seat.

, CTO AI, Cognizant

, Director, Solutions Engineering, Salesforce

, Data and AI Competency Lead, CX CRM Practice, Cognizant

Role: IT, Sales
Product: Slack
Topic: Artificial Intelligence
Session Level: Beginner
Session Type: Theater
  • Tuesday, Sep 178:30 AM - 8:50 AM PDT
    (3:30 PM - 3:50 PM GMT)
    Moscone North, LL, Campground, Theater 2
Session Summary by Einstein: The recent DreamForce session showcased the integration of AI tools to enhance business outcomes, particularly emphasizing the synergy between Salesforce's Slack AI and Cognizant's Neuro AI. Demonstrations revealed how these tools can streamline operational tasks for sales teams, such as responding to RFPs, by providing contextualized insights and recommendations, improving decision-making processes, and increasing the probability of winning business opportunities. The AI's bidirectional capabilities operationalize data within Slack channels, embedding Salesforce data and automating workflows, while Neuro AI's agent-based platform offers a 'click to deploy' solution for trained AI, enhancing productivity across various business functions. These innovations highlight Salesforce's commitment to advancing AI solutions through partnerships and internal development, positioning AI as a transformative force for customer success and business efficiency.
Key Takeaways by Einstein:

• Salesforce and Cognizant demonstrated the potential of AI to significantly improve sales efficiency by reducing the time required to create opportunities and enhancing the probability of winning RFPs.

• The session featured a live demonstration of how Slack AI and Neuro AI work together, providing a practical example of their application in a sales scenario to streamline decision-making.

• Salesforce continues to foster innovation through partnerships, as evidenced by the collaboration with Cognizant, aiming to create robust AI solutions and expand their use across various industries.

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Salesforce Developer, IBM