Sessions

Explore Dreamforce 2023 sessions.

View 1,500+ sessions by role, topic, or industry to see an example of what's to come at Dreamforce 2024.

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  • Thu, Sep 14
Thu, Sep 14, 26 sessions

Past Sessions

9:00 AM PDT - Thursday, Sep 14

  • Theater
    Sales
    Manufacturing
    Agentforce Revenue Management
    Yes
    Testing Only
    Intermediate
    9:00 a.m. Thursday, Sep 14
    Thursday, Sep 14
    Learn how digital leaders can make QTC-operations more efficient for sellers and IT to configure and quote ALL your hardware, software, and services products in one centralized system.

    , Sr Dir, GTM Applications, Palo Alto Networks

    , CEO, Logik.io

    • Thursday, Sep 149:30 AM - 9:50 AM PDT
      (4:30 PM - 4:50 PM GMT)
      Theater Three (Moscone South, Campground)

10:00 AM PDT - Thursday, Sep 14

  • Theater
    Sales
    Service
    Manufacturing
    Agentforce Manufacturing
    Agentforce Sales
    Artificial Intelligence
    Yes
    Testing Only
    Intermediate
    10:00 a.m. Thursday, Sep 14
    Thursday, Sep 14
    Generac’s scalability journey with NeuraFlash: Global rollout of Manufacturing Cloud empowers growth with centralized data, streamlined processes, and new insights.

    , Senior Account Manager, NeuraFlash

    , CIO, Generac Power Systems, Inc.

    • Thursday, Sep 1410:00 AM - 10:20 AM PDT
      (5:00 PM - 5:20 PM GMT)
      Theater Two (Moscone South, Campground)
  • Theater
    Commerce
    Administrator
    Manufacturing
    Retail
    Agentforce Commerce
    Agentforce Service
    Automation
    Yes
    Testing Only
    Intermediate
    3:00 p.m. Tuesday, Sep 12
    10:00 a.m. Thursday, Sep 14
    Tuesday, Sep 12
    Thursday, Sep 14
    Meet your customers where they are and delight them. Learn more about how brands can deliver personalized experiences and sell more in social channels with connected data and AI-powered tools.

    , Business Engineering Lead, Meta

    , Director, Product Management, Salesforce

    , Product Marketing Manager, Salesforce

    • Thursday, Sep 1410:00 AM - 10:20 AM PDT
      (5:00 PM - 5:20 PM GMT)
      Einstein Theater (Moscone West, Level 2)

11:00 AM PDT - Thursday, Sep 14

  • Roundtable
    Finance and Accounting
    Product Management
    Manufacturing
    Retail
    Agentforce Commerce
    Professional Services (Products)
    Yes
    Testing Only
    Intermediate
    Sessions are first come, first seated
    11:00 a.m. Thursday, Sep 14
    4:00 p.m. Tuesday, Sep 12
    Tuesday, Sep 12
    Thursday, Sep 14
    Hear how Commerce Cloud customers define project scope and success criteria, select the best-fit storefront and architecture, manage project governance and resourcing, and plan for post-live success.
    Sessions are first come, first seated: Sessions are first come, first seated

    , Senior Manager, Nissan Digital, Nissan North America

    , VP Digital Technology & Ops, Public Storage

    • Thursday, Sep 1411:00 AM - 11:40 AM PDT
      (6:00 PM - 6:40 PM GMT)
      Commerce Roundtables (MSouth, Lodge Village)
  • Theater
    Commerce
    Service
    Manufacturing
    Retail
    Agentforce Commerce
    Agentforce Service
    Yes
    Testing Only
    Introductory
    11:00 a.m. Thursday, Sep 14
    Thursday, Sep 14
    Learn how brands can increase efficiency, improve employee productivity, and cut costs in the service center with order support.

    , Managing Partner, Perfaware

    , Sr. Product Marketing Manager, Salesforce

    , Director Of Ecommerce, Pet Supermarket

    • Thursday, Sep 1411:00 AM - 11:20 AM PDT
      (6:00 PM - 6:20 PM GMT)
      Sequoia Theater (Moscone West, Level 2)
  • Theater
    Product Management
    Purchasing and Procurement
    Automotive
    Manufacturing
    Agentforce Net Zero
    Sustainability
    Yes
    Testing Only
    Intermediate
    11:00 a.m. Thursday, Sep 14
    Thursday, Sep 14
    A global advertising and PR firm focused on improving sustainability reporting and saw big results. Learn how native product features improved data quality, filled data gaps, and increased efficiency.

    , Principal Solution Engineer, Salesforce

    , Group Chief Information Officer, Dentsu

    • Thursday, Sep 1411:00 AM - 11:20 AM PDT
      (6:00 PM - 6:20 PM GMT)
      InterContinental Ballroom A (InterContinental, L5)
  • Theater
    Architect
    IT
    Manufacturing
    Agentforce MuleSoft
    Agentforce Sales
    Integration
    Yes
    Testing Only
    Advanced
    11:00 a.m. Thursday, Sep 14
    Thursday, Sep 14
    Join us in this interactive session to understand how Generac is partnering with Apisero, an NTT DATA company, in driving digital transformation & better customer experiences by leveraging MuleSoft.

    , CIO, Generac Power Systems, Inc.

    , EVP of Sales, Apisero, an NTT Data Company

    • Thursday, Sep 1411:00 AM - 11:20 AM PDT
      (6:00 PM - 6:20 PM GMT)
      Theater Two (Moscone South, Campground)
  • Breakout
    Sales
    Service
    Manufacturing
    Agentforce Manufacturing
    Agentforce Revenue Management
    CRM Analytics
    Productivity
    Yes
    Testing Only
    Introductory
    In this Dreamforce session, Tony Kratovil and his team showcased Salesforce's Manufacturing Cloud, a tool designed to help manufacturers engage with their customers and partners more effectively. The session highlighted the importance of treating Salesforce as a platform that can be tailored to unique business needs, with a focus on platform components, business logic objects, and pre-built applications. Key features of the Manufacturing Cloud include sales agreements, advanced forecasting, program-based business, and visit management. The team also demonstrated the new Revenue Life Cycle Management for Manufacturing, which aims to reimagine the product-to-cash process. Other upcoming features include inventory visibility, connected service, warranty supplier recovery, and a distributor management system. The session concluded with the announcement of preconfigured solutions, which will allow users to deploy fully-loaded, end-to-end working solutions of Manufacturing Cloud capabilities with just one click.
    <ol><li>• Salesforce's Manufacturing Cloud offers a comprehensive suite of tools for manufacturers, including sales agreements, advanced forecasting, program-based business, and visit management, all designed to streamline operations and improve customer engagement.</li><li>• The Manufacturing Cloud also includes service components such as the Manufacturing Service Council, Asset Service Council, Warranty Lifecycle Management, and pre-work estimation, providing a 360-degree view of the customer journey and enabling efficient service delivery.</li><li>• Salesforce's roadmap for the Manufacturing Cloud includes the introduction of Revenue Life Cycle Management, inventory visibility, connected service, distributor management system, and AI-powered insights, all aimed at enhancing the product-to-cash lifecycle and improving business intelligence.</li></ol>
    Yes
    Available on Salesforce+
    Yes
    No
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2023/series/Manufacturing,_Automotive,_&_Energy_at_Dreamforce_2023/episode/episode-s1e5">Watch now</a>
    11:00 a.m. Thursday, Sep 14
    Thursday, Sep 14
    Discover the newest Salesforce innovations for manufacturers built on the world’s #1 CRM platform. Strategy, roadmap, and demo round out the session as we look to the future of manufacturing.

    , VP & GM, Manufacturing Industry Product & Solutions, Salesforce

    , Lead Solution Engineer, Salesforce

    , VP, Product Management, Salesforce

    , Industry Solutions & Strategy Senior Manager, Manufacturing, Salesforce

    Session Summary by Einstein arrow-forward
    • Thursday, Sep 1411:00 AM - 11:40 AM PDT
      (6:00 PM - 6:40 PM GMT)
      Room 2011 (Moscone West, Level 2)
  • Theater
    Data Analyst
    Sales
    Manufacturing
    Agentforce Manufacturing
    Einstein
    Artificial Intelligence
    Yes
    Testing Only
    Introductory
    11:00 a.m. Thursday, Sep 14
    Thursday, Sep 14
    Learn how to leverage Salesforce predictive AI, generative AI, and real-time data to unlock manufacturing insights and deliver success across your value chain.

    , Manufacturing Strategy & Scale Leader, EMEA, Salesforce

    • Thursday, Sep 1411:30 AM - 11:50 AM PDT
      (6:30 PM - 6:50 PM GMT)
      InterContinental Ballroom A (InterContinental, L5)
  • Theater
    Operations
    Service
    Energy and Utilities
    Manufacturing
    Engineering, Construction, and Real Estate
    Agentforce Field Service
    Einstein
    Artificial Intelligence
    Yes
    Testing Only
    Introductory
    In the Dreamforce 23 session, Emily Kofsky, Senior Director of Field Service Product Marketing, introduced the concept of "Field Service Nirvana" - a state of fast, profitable, and personalized field service powered by AI. The session showcased how AI can transform a simple fridge installation into an opportunity to drive customer loyalty and revenue. The Einstein Copilot Studio was introduced, a tool that helps build AI bots quickly to enhance customer and employee experiences. The session also highlighted the use of Apple's AR kit technology for space capture and measure, eliminating the need for pre-installation site visits. The session concluded with a demonstration of how AI and CRM can make tailored recommendations, turning every interaction into a revenue-generating opportunity. Attendees were invited to further explore these innovations at the Service Cloud Lodge and through the monthly service expert series.
    <ol><li>• Field Service Nirvana is the ideal state of field service that is fast, profitable, and personalized, driving customer loyalty and revenue through AI-powered experiences.</li><li>• Einstein Copilot Studio allows for the creation of AI bots that can make intelligent scheduling decisions, provide personalized recommendations, and even facilitate revenue generation opportunities.</li><li>• Salesforce's Field Service Mobile application, in conjunction with Einstein Copilot, can turn even the least seasoned technician into an expert, providing real-time advice and documentation, and enabling upsell opportunities right on the spot.</li></ol>
    Yes
    Available on Salesforce+
    Yes
    No
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2023/series/Service_at_Dreamforce_2023/episode/episode-s1e4">Watch now</a>
    3:00 p.m. Wednesday, Sep 13
    11:00 a.m. Thursday, Sep 14
    Wednesday, Sep 13
    Thursday, Sep 14
    Power your front-line teams with Data + AI + CRM. Hear best practices to harness the latest in AI-first field service: top use cases, meaningful use of data, and strategies for revenue generation.

    , Senior Director, Product Marketing, Salesforce

    , Solutions Engineer, Salesforce

    Session Summary by Einstein arrow-forward
    • Thursday, Sep 1411:30 AM - 11:50 AM PDT
      (6:30 PM - 6:50 PM GMT)
      AI Landing (Moscone South, Lodge Village)

12:00 PM PDT - Thursday, Sep 14

  • Roundtable
    Commerce
    Service
    Manufacturing
    Retail
    Agentforce Commerce
    Agentforce Service
    Productivity
    Yes
    Testing Only
    Introductory
    Sessions are first come, first seated
    12:00 p.m. Thursday, Sep 14
    2:00 p.m. Wednesday, Sep 13
    Wednesday, Sep 13
    Thursday, Sep 14
    During our time we will evaluate your customer service experience. You’ll learn how to generate new transactional revenue, lower costs with automation and AI, and realize fast ROI.
    Sessions are first come, first seated: Sessions are first come, first seated

    , VP, Product Management, Salesforce

    , VP, Commerce Product Strategy & Ecostem, Salesforce

    , Sr. Product Marketing Manager, Salesforce

    , Senior Product Marketing Manager - EMEA, Salesforce

    • Thursday, Sep 1412:00 PM - 12:40 PM PDT
      (7:00 PM - 7:40 PM GMT)
      Commerce Roundtables (MSouth, Lodge Village)
  • Theater
    Commerce
    Service
    Manufacturing
    Retail
    Agentforce Commerce
    Agentforce Service
    Automation
    Yes
    Testing Only
    Introductory
    In this Dreamforce session, Akshatha Rao from the order management team discussed the importance of order management and how AI can be used to automate fulfillment processes. She highlighted the common issues faced by businesses, such as disconnected data and inflexible back-office systems, which often lead to customer dissatisfaction and loss of loyalty. She introduced the concept of return insights, a feature that analyzes customer feedback to identify the reasons for high return rates, enabling businesses to take corrective actions. She also previewed upcoming features like delivery estimation and inventory insights, aimed at increasing conversion rates and operational efficiency. The session emphasized the potential of AI in transforming order management and enhancing customer experience.
    <ol><li>• The session highlighted the importance of order management and how AI can automate fulfillment processes, with a focus on inventory insights, delivery estimation, and return insights.</li><li>• The speakers emphasized the need for businesses to meet growing customer expectations, particularly in terms of flexible shipping and fulfillment options, and the role of AI in achieving this.</li><li>• The introduction of return insights, a feature that analyzes customer feedback to minimize returns, was a key highlight, along with upcoming features like delivery estimation and inventory insights.</li></ol>
    Yes
    Available on Salesforce+
    Yes
    No
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2023/series/Commerce_at_Dreamforce_2023/episode/episode-s1e4">Watch now</a>
    11:00 a.m. Wednesday, Sep 13
    12:00 p.m. Thursday, Sep 14
    Wednesday, Sep 13
    Thursday, Sep 14
    Learn how to use Salesforce Flow to cut costs, deliver faster, and ship more sustainably. We’ll show you how automation can streamline order management for your employees and customers.

    , Director, Product Management, Salesforce

    Session Summary by Einstein arrow-forward
    • Thursday, Sep 1412:30 PM - 12:50 PM PDT
      (7:30 PM - 7:50 PM GMT)
      AI Landing (Moscone South, Lodge Village)

1:00 PM PDT - Thursday, Sep 14

  • Theater
    Sales
    Automotive
    Manufacturing
    Agentforce Manufacturing
    Agentforce Revenue Management
    Agentforce Sales
    Yes
    Testing Only
    Intermediate
    1:00 p.m. Thursday, Sep 14
    Thursday, Sep 14
    Learn how TCS has helped Bridgestone fuel growth, build new revenue streams, and activate servitization by moving from product-based to services-based offerings.

    , Technical Architect, TATA Consultancy Services

    , Senior Manager, Platform Delivery, Bridgestone Americas Inc

    , Managing Partner, Tata Consultancy Services

    • Thursday, Sep 141:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Theater Two (Moscone South, Campground)
  • Theater
    IT
    Service
    Automotive
    Manufacturing
    Agentforce Service
    Slack
    Productivity
    Yes
    Testing Only
    Intermediate
    1:00 p.m. Thursday, Sep 14
    Thursday, Sep 14
    See how manufacturers are combining Slack with Service Cloud to empower field employees. Learn real-life use cases that help drive efficiency in the field and improve customer satisfaction.

    , Director, Product Marketing, Salesforce

    , Lead Solution Engineer, Salesforce

    • Thursday, Sep 141:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      Sequoia Theater (Moscone West, Level 2)
  • Breakout
    IT
    Service
    Energy and Utilities
    Manufacturing
    Agentforce Field Service
    Agentforce Service
    Productivity
    Yes
    Testing Only
    Intermediate
    In this Dreamforce session, Sara Cerruti from ServiceMax's global customer transformation team, along with Sumit Bhat and Michael Gallant from Halliburton, discussed Halliburton's transformation journey with Salesforce ServiceMax. The session highlighted the importance of digital transformation in managing and maintaining assets in the oil field service industry. Halliburton, the world's largest electronic fracturing company, uses Salesforce Field Service and Asset 360 to manage their vast asset portfolio, ensuring safety, reliability, and efficiency. The speakers emphasized the importance of real-time data collection and analysis, predictive maintenance, and the role of IoT in their operations. They also highlighted the significant role of change management in successful digital transformation, emphasizing the need for leadership support and employee involvement from the start.
    <ol><li>• Halliburton's digital transformation journey with Salesforce ServiceMax has enabled them to connect all their fragmented systems, improving efficiency and customer satisfaction by minimizing downtime and optimizing asset location.</li><li>• The implementation of Asset 360 has empowered Halliburton's field service team with real-time data, allowing them to prioritize tasks and make informed decisions, leading to improved asset management and customer service.</li><li>• Halliburton's successful digital transformation was achieved through relentless support from leadership and involving the lowest level employees from the start, ensuring everyone was aligned and committed to the change.</li></ol>
    No
    1:00 p.m. Thursday, Sep 14
    Thursday, Sep 14
    Halliburton’s service vision is to maximize asset reliability and uptime: Learn how they are leveraging insights from field assets to improve maintenance outcomes.

    , Vice President, Global Customer Transformation, PTC/ServiceMax

    , Asset Manager, Halliburton

    , Global Product Champion Digital Field Service, Halliburton

    • Thursday, Sep 141:00 PM - 1:40 PM PDT
      (8:00 PM - 8:40 PM GMT)
      Room 3024 (Moscone West, Level 3)
  • Theater
    Architect
    Sales
    Manufacturing
    Agentforce Manufacturing
    Productivity
    Yes
    Testing Only
    Introductory
    1:00 p.m. Thursday, Sep 14
    Thursday, Sep 14
    A Trailblazer in manufacturing shares how it modernized commercial operations on the Salesforce Platform with integrated ERP data.

    , VP & GM, Manufacturing Industry Product & Solutions, Salesforce

    , Digital Customer Experience IT Manager, Axalta Coating Systems

    • Thursday, Sep 141:00 PM - 1:20 PM PDT
      (8:00 PM - 8:20 PM GMT)
      InterContinental Ballroom A (InterContinental, L5)

2:00 PM PDT - Thursday, Sep 14

  • Theater
    Operations
    Product Management
    Manufacturing
    Consumer Goods
    Tableau
    Agentforce Net Zero
    Sustainability
    Yes
    Testing Only
    Advanced
    2:00 p.m. Thursday, Sep 14
    Thursday, Sep 14
    A recent consumer brand/manufacturing CEO laboring toward carbon neutrality shares insights on addressing zero carbon implementation challenges company leaders face and how Net Zero Cloud can help.

    , Partner, Industrial Manufacturing Leader, Cherry Bekaert

    , Senior Manager, Digital Advisory Services, Cherry Bekaert

    • Thursday, Sep 142:00 PM - 2:20 PM PDT
      (9:00 PM - 9:20 PM GMT)
      Theater Two (Moscone South, Campground)
  • Roundtable
    IT
    Operations
    Manufacturing
    Engineering, Construction, and Real Estate
    Agentforce Field Service
    Agentforce Service
    Artificial Intelligence
    Yes
    Testing Only
    Introductory
    Sessions are first come, first seated
    9:00 a.m. Tuesday, Sep 12
    2:00 p.m. Thursday, Sep 14
    Tuesday, Sep 12
    Thursday, Sep 14
    Learn Change Management best practices to implement field service technology at scale. Top tips to smooth the way to improved frontline team productivity. Limited capacity. First come, first served.
    Sessions are first come, first seated: Sessions are first come, first seated

    , SVP & GM, Field Service, Salesforce

    , IT Director, FPL

    • Thursday, Sep 142:00 PM - 2:40 PM PDT
      (9:00 PM - 9:40 PM GMT)
      Service Roundtables (Moscone South, Lodge Village)
  • Theater
    Finance and Accounting
    Sales
    Manufacturing
    Consumer Goods
    Agentforce Consumer Goods
    CRM Analytics
    Yes
    Testing Only
    Introductory
    2:00 p.m. Thursday, Sep 14
    Thursday, Sep 14
    Consumer Goods Cloud unifies planning and execution with AI + Data + CRM. Learn about the latest innovations in account planning, trade promotion management, in-store execution & omni-channel service.

    , Industry Solutions & Strategy Director, Salesforce

    , VP Product Management, Salesforce

    • Thursday, Sep 142:30 PM - 2:50 PM PDT
      (9:30 PM - 9:50 PM GMT)
      Theater Five (Moscone South, Campground)

3:00 PM PDT - Thursday, Sep 14

  • Theater
    Architect
    Operations
    Manufacturing
    Agentforce Manufacturing
    Agentforce MuleSoft
    Automation
    Yes
    Testing Only
    Introductory
    3:00 p.m. Thursday, Sep 14
    Thursday, Sep 14
    The Salesforce Platform powers process automation and integration with prebuilt ERP connections to unify the manufacturing value chain.

    , CSO & Founder, Enosix, Inc

    , Director, Manufacturing Industry Solutions & Strategy, Salesforce

    • Thursday, Sep 143:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Theater Four (Moscone South, Campground)
  • Theater
    Operations
    Service
    Manufacturing
    Agentforce Field Service
    Agentforce Manufacturing
    Automation
    Yes
    Testing Only
    Intermediate
    3:00 p.m. Thursday, Sep 14
    2:00 p.m. Wednesday, Sep 13
    Wednesday, Sep 13
    Thursday, Sep 14
    The future of asset management is delivering measurable business outcomes to your customers. Learn how to become your customers’ trusted partner by aligning your field operations with their KPIs.

    , Director, Digital Productivity, Finning

    , Senior Solution Engineer - Service Cloud, Salesforce

    , Director, Product Marketing - Salesforce Field Service, Salesforce

    , Manager, Digital Product Management, Finning International

    • Thursday, Sep 143:00 PM - 3:20 PM PDT
      (10:00 PM - 10:20 PM GMT)
      Yellowstone Theater (Moscone West, Level 2)
  • Theater
    Finance and Accounting
    Manufacturing
    Consumer Goods
    Agentforce Consumer Goods
    CRM Analytics
    Yes
    Testing Only
    Intermediate
    <a href="https://www.salesforce.com/plus/experience/dreamforce_2023/series/Retail_&_Consumer_Goods_at_Dreamforce_2023/episode/episode-s1e7">Watch now</a>
    3:00 p.m. Thursday, Sep 14
    Thursday, Sep 14
    Trade continues to be a top tactic to drive brand growth. Hear how a leading consumer goods company has increased its trade promotion effectiveness with Consumer Goods Cloud.

    , Senior Director, Solution Management Consumer Goods, Salesforce

    , Senior Director - R&CG Strategy & Solutions JAPAC, Salesforce

    • Thursday, Sep 143:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      InterContinental Ballroom B (InterContinental, L5)
  • Theater
    Consultant
    Service
    Manufacturing
    Experience Cloud
    Agentforce Field Service
    Automation
    Yes
    Testing Only
    Intermediate
    3:00 p.m. Thursday, Sep 14
    Thursday, Sep 14
    Discover how our solutions for field service can save you time and money by accessing and leveraging existing data models. Hear lessons learned from our client projects and learn valuable insights.

    , Field Service Product Lead, Gyansys

    • Thursday, Sep 143:30 PM - 3:50 PM PDT
      (10:30 PM - 10:50 PM GMT)
      Theater One (Moscone South, Campground)

From thought-provoking sessions to hands-on workshops, Dreamforce equips you with the tools and knowledge to succeed."

Nadina D. Lisbon

CRM Enterprise Architect

NetApp

Nadina D. Lisbon
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