Sessions at Dreamforce 2026

Yes
Administrator
Developer
Education
Nonprofit
Nonprofit
Agentforce
Agentic AI
Intermediate
Theater
All Sessions
The session highlighted the intersection of artificial intelligence (AI) and accessibility, emphasizing how Salesforce's investments in accessible technology, such as semantic HTML markup and properly labeled fields, enable AI to function effectively with web-based applications. A key focus was on bridging the accessible technology skills gap by encouraging universities to incorporate accessibility into their core curricula, thereby fostering a workforce capable of creating 'born accessible' technology. Teach Access, a nonprofit organization, shared its global impact, having reached over 2 million students across 60 countries in the past decade, and discussed its innovative use of Salesforce products, including Agentforce AI, to enhance access to its curriculum repository. Agentforce is being leveraged to make Teach Access’s 350+ open educational resources more discoverable, demonstrating how Salesforce AI and accessibility tools can transform both internal workflows and user experiences.
<html><head/><body>• Salesforce's commitment to accessibility, including tools like Agentforce AI, ensures that its products are accessible for all users while empowering organizations to design inclusive solutions from the start.• Teach Access has reached over 2 million students worldwide and partnered with more than 450 institutions to address the accessible technology skills gap, fostering a future workforce skilled in creating accessible technology.• Agentforce AI is being utilized to make Teach Access's curriculum repository easier to navigate, enabling educators to find relevant resources by topic, discipline, or course need, thus enhancing the accessibility of digital learning materials.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839524570001GidA
Apply lessons from a real nonprofit Agentforce implementation to identify AI workflow opportunities in your own organization.
Use an accessibility-first framework to design more inclusive Agentforce and Salesforce solutions.
Build a replicable model for integrating equity and inclusive thinking into your AI implementation process.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839524570001GidA">Report a Concern</a>
Theater
Community Speaker Icon
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Campground
Moscone North
Community Speaker
Video On Demand
1:00 p.m. Thursday, Sep 17
Thursday, Sep 17
Agentforce for All: Accessibility in Action
AI is reshaping everything — but is it built for everyone? See how Teach Access uses Agentforce to advance disability equity, in their mission to teach students about accessibility.
Session Summary
Session Format: Theater
- Thursday, Sep 171:00 PM - 1:20 PM PDT
 
 (8:00 PM - 8:20 PM GMT)
 Moscone North, LL, Campground, Theater 3
 FIRST COME FIRST SEATED
Yes
Thought Leadership
Keynote
All Sessions
Video On Demand
Keynote
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Visible
Yes
Yerba Buena Center for the Arts
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/icons_and_innovators_at_dreamforce_2026/episode/episode-s1e3">Watch now</a>
Video On Demand
https://www.salesforce.com/plus/experience/dreamforce_2026/series/icons_and_innovators_at_dreamforce_2026/episode/episode-s1e3
9:00 a.m. Thursday, Sep 17
Thursday, Sep 17
Terry & Rebecca King-Crews: Navigating Disability & Access
A candid conversation on navigating disability, disclosure in the spotlight, turning lived experiences into advocacy, and breaking down barriers to make workplace accessibility truly foundational.
Session Format: Keynote
- Thursday, Sep 179:00 AM - 9:30 AM PDT
 
 (4:00 PM - 4:30 PM GMT)
 YBCA, Keynote - Blue Shield of California Theater
 FIRST COME FIRST SEATED
Yes
Administrator
Architect
Technology
Public Sector
Business as a Platform for Change
Beginner
Roundtable
All Sessions
Understand the business case for developing with an accessibility-first mindset.
Apply accessibility standards as a foundation for quality and innovation.
Champion accessibility as a strategic differentiator within development teams.
Roundtable
Community Speaker Icon
Reserved seating Icon
Important: By selecting “Schedule” you are reserving a seat. Please show up 5 mins prior to the session or we will release your seat. If a session is full, you still can join the walk-up line onsite.
Visible
Marriott Marquis
Community Speaker
2:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
Drive Accessibility Across the Salesforce Platform
In this Circle of Success, share accessibility feedback, discover inclusive best practices, and help shape Salesforce experiences while networking with peers.
Session Format: Roundtable
- Wednesday, Sep 162:00 PM - 3:00 PM PDT
  
  (9:00 PM - 10:00 PM GMT)
  Marriott, Level B2, Salon 1-3
  RESERVED SEATING
Yes
IT Business Leader
Slack
Equality
Beginner
Theater
All Sessions
This session focused on how Slack is utilized as an assistive technology tool to foster accessibility and inclusivity for diverse users, including people with disabilities and neurodivergent individuals. Highlighting Salesforce's commitment to equality, the presentation showcased innovations such as Slack's simplified layout mode, high-contrast mobile settings, and alt text reminders, all developed with feedback from accessibility-focused communities. Key features like Slack bot two-way voice, AI-driven transcription, and focus mode were emphasized for their ability to reduce cognitive overload, streamline communication, and enhance executive function for users. These advancements not only improve accessibility but also showcase Salesforce’s leadership in leveraging inclusive design to benefit all users while maintaining transparency with a public-facing accessibility backlog.
<html><head/><body>• Slack’s accessibility features, such as simplified layout mode and AI-powered transcription, reduce cognitive overload and enhance executive function, particularly for neurodivergent users.• Salesforce’s inclusive design approach, supported by feedback from accessibility-focused employee groups, drives the creation of industry-leading tools like Slack bot two-way voice and focus mode.• A public-facing accessibility backlog and aggressive bug resolution goals highlight Salesforce’s transparency and dedication to improving Slack's accessibility for all users.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781801026366001kFLV
Discover how Salesforce employees shaped Slack into an accessibility & assistive technology tool that supports diverse needs.
Explore how neurodiversity-informed design principles have influenced Slack’s evolution as an assistive technology platform.
Discover how Salesforce employees shaped Slack into an accessibility and assistive technology tool.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781801026366001kFLV">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 3
Moscone West
10:00 a.m. Wednesday, Sep 16
Wednesday, Sep 16
Slack as an Accessibility Tool: Our Customer Zero Story
Discover how Salesforce employees shaped Slack into a vital accessibility and assistive technology, from Huddle captions to neurodiversity, that supports authentic, inclusive storytelling.
Session Summary
Session Format: Theater
- Wednesday, Sep 1610:30 AM - 10:50 AM PDT
 
 (5:30 PM - 5:50 PM GMT)
 Moscone West, L3, Learning Lab Theater C
 FIRST COME FIRST SEATED
Yes
Thought Leadership
Theater
All Sessions
This session explored the transformative role of AI in improving accessibility, independence, and participation for people with disabilities. Presenters emphasized the potential of AI as an assistive technology, citing statistics such as disabled individuals being twice as likely to be unemployed and living in poverty, as well as 96% of top websites failing basic accessibility standards. Discussions highlighted innovations like AI tools that help disabled individuals navigate bureaucratic systems and translate lived experiences into workplace skills, alongside enterprise-level efforts to embed accessibility into product design from inception. Salesforce showcased its commitment to inclusive design by integrating accessibility into its AI-driven tools, enabling personalized experiences for users with diverse needs, and ensuring that humans remain central to decision-making processes for equitable outcomes.
<html><head/><body>• AI is becoming a powerful assistive technology, enabling disabled individuals to convert lived experiences into transferable skills and navigate complex systems more independently.• Inclusive design, as demonstrated by Salesforce, ensures that AI tools adapt to diverse user needs, such as natural language navigation and voice interaction, promoting equitable access to technology.• Employing disabled people and prioritizing accessibility from the start of product development result in more resilient, innovative, and universally usable technologies, benefiting both businesses and society.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839531934001G4A1
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839531934001G4A1">Report a Concern</a>
Theater
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Campground
Moscone North
Agentic Theater
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/driving_the_future_of_business_at_dreamforce_2026/episode/episode-s1e6">Watch now</a>
Video On Demand
https://www.salesforce.com/plus/experience/dreamforce_2026/series/driving_the_future_of_business_at_dreamforce_2026/episode/episode-s1e6
12:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
Agents of Inclusion: Accessibility in the Age of AI
This expert panel explores how leading enterprises move beyond compliance to building an AI-driven future where accessibility is the default setting, augmenting rather than replacing human expertise.
Session Summary
Session Format: Theater
- Wednesday, Sep 1612:45 PM - 1:15 PM PDT
 
 (7:45 PM - 8:15 PM GMT)
 Moscone North, LL, Campground, Agentic Theater
 FIRST COME FIRST SEATED
Yes
Administrator
Technology
Slack
Agentic AI
Beginner
Theater
All Sessions
This session explored the intersection of neurodiversity, accessibility, and artificial intelligence, emphasizing how AI-powered tools like Slack bot can empower neurodivergent employees to thrive in the workplace. A case study demonstrated how integrating Salesforce and Slack enabled a neurodivergent employee to manage complex projects by leveraging Slack bot to streamline decision-making, communication, and documentation. The speakers also highlighted how AI reduces barriers to workplace support by surfacing resources on employees' terms, reducing stigma, and enabling productivity. Additionally, the Retain platform was showcased as a scalable solution to consolidate workplace support systems, making it easier for employees to access the resources they need, including accommodations and mental health support, directly within Slack.
<html><head/><body>• Slack bot was instrumental in helping a neurodivergent employee navigate a high-stakes project by automating planning, task initiation, and documentation, ultimately creating a reusable playbook for future projects.• AI integration within tools like Slack has proven effective in reducing workplace challenges for neurodivergent employees by providing contextual support and simplifying access to critical resources.• The Retain platform, built on a taxonomy of 122 success enablers, enables employees to find workplace support by describing personal circumstances, streamlining access to benefits, accommodations, and productivity tools at scale.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1785274883034001XFaE
See how AI inside Slack helps neurodivergent employees find support without the exact right term.
Learn how AI can work as a prosthesis for executive function, not just productivity.
Hear a real internal AI adoption story, including what worked and what to watch for.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1785274883034001XFaE">Report a Concern</a>
Theater
Community Speaker Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 2
Moscone West
Community Speaker
12:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
Neurodiversity, Accessibility, and the Access Issue AI Fixes
Support shouldn't require the right search term. Kurt Iobst, Luis Salazar, and Inclusively COO Sarah Bernard demo AI in Slack that quietly connects neurodivergent employees to support on their terms.
Session Summary
Session Format: Theater
- Wednesday, Sep 1612:00 PM - 12:20 PM PDT
 
 (7:00 PM - 7:20 PM GMT)
 Moscone West, L2, Learning Lab Theater A
 FIRST COME FIRST SEATED
Yes
Designer
Developer
Technology
Agentforce
Agentic AI
Intermediate
Theater
All Sessions
This Salesforce session focused on bridging the accessibility gap in AI-driven experiences by leveraging inclusive design principles and user-centric research methodologies. The speakers emphasized that while AI has the potential to revolutionize user experiences, it is not inherently accessible, as 95% of the top 1 million websites fail at least one WCAG compliance test, and automated tools only capture 30-40% of accessibility issues. They outlined a comprehensive approach to accessibility, starting with extending personas across disability dimensions, defining accessible jobs to be done, and conducting authentic user research with assistive technology users. By integrating accessibility-focused acceptance criteria and human validation into AI workflows, Salesforce aims to create dynamic and inclusive interfaces that benefit all users, not just those with disabilities, while ensuring AI is guided by intentionality rather than assumptions.
<html><head/><body>• AI interfaces often fail to meet accessibility needs due to their reliance on non-inclusive web data, necessitating intentional design and research to address these gaps.• Inclusive design begins with extending existing personas to consider visual, motor, and cognitive disability dimensions, enabling more effective accessibility solutions for diverse user needs.• Authentic user research with assistive technology users and accessibility-focused acceptance criteria are critical for creating AI-driven experiences that are both functional and equitable.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779829887078001yP5i
Understand why AI-generated interfaces often fail marginalized users despite “valid” code.
Learn how to translate insights from users with disabilities into specific instructions for AI design tools.
Contrast “good vs. bad” AI experiences to identify common hallucinations in accessible design patterns.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779829887078001yP5i">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
1:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
Beyond the Prompt: Engineering Agentforce UX with Intention
When deploying agents, we often trust the model to make it accessible. AI doesn’t live with a disability; people do. We’ll demonstrate how to ground Agentforce workflows in authentic user research.
Session Summary
Session Format: Theater
- Wednesday, Sep 161:00 PM - 1:20 PM PDT
 
 (8:00 PM - 8:20 PM GMT)
 Moscone West, L1 Forest, Redwood Theater
 FIRST COME FIRST SEATED
Yes
Human Resources
Professional Services (Products)
Business as a Platform for Change
Beginner
Breakout
All Sessions
The session highlighted Salesforce's strategic commitment to accessibility and workforce development for the disability community, showcasing the impact of its partnership with the Blind Institute of Technology (BIT). Through this collaboration, Salesforce has supported individuals with disabilities around the world, providing certifications, mentorship, and employment opportunities. The discussion emphasized the unique value of Salesforce's ecosystem, which includes accessible products, workforce navigators, and apprenticeship programs, enabling individuals with disabilities to thrive in technology careers. Attendees were treated to a special screening of BIT’s new film, produced for Blind Institute of Technology by BBC StoryWorks Commercial Productions.
<html><head/><body>- Salesforce partnered with the Blind Institute of Technology to create a groundbreaking workforce development initiative, providing training and certifications to individuals with disabilities worldwide. - The apprenticeship model ensures participants master essential competencies, preparing them for high-impact roles and addressing persistent employment barriers faced by the disability community. - Salesforce's accessible platform, mentorship programs, and rapid response to accessibility feedback demonstrate its commitment to opportunity and empowering untapped talent pools.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1783450029788001XFBs
Watch a BBC docu-short then explore how accessibility programs opens doors in tech.
Discover how apprenticeships turn underrepresented talent into industry leaders.
Leave with strategies to turn access into real, measurable workforce impact.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1783450029788001XFBs">Report a Concern</a>
Breakout
Community Speaker Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 3
Moscone West
Community Speaker
4:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
Access to Opportunity: Blind Institute of Technology (BIT)
Salesforce and BIT screen a BBC docu-short on emerging talent, then discuss platform accessibility, BIT's apprenticeship as a talent pipeline, and how to turn opportunity into workforce impact.
Session Summary
Session Format: Breakout
- Wednesday, Sep 164:00 PM - 4:40 PM PDT
 
 (11:00 PM - 11:40 PM GMT)
 Moscone West, L3, Room 3020
 FIRST COME FIRST SEATED
Yes
Designer
Professional Services
Agentforce
Equality
Beginner
Roundtable
All Sessions
Secure executive buy-in: learn how to pitch inclusive research to leadership by connecting accessibility data to business ROI, risk mitigation, and product innovation.
Operationalize inclusive research: discover practical strategies for recruiting, compensating, and accommodating diverse user research panels at scale.
Drive product impact: understand how to translate feedback from users with disabilities into actionable engineering roadmaps and measurable accessibility gains.
Roundtable
Community Speaker Icon
Reserved seating Icon
Important: By selecting “Schedule” you are reserving a seat. Please show up 5 mins prior to the session or we will release your seat. If a session is full, you still can join the walk-up line onsite.
Visible
InterContinental
Community Speaker
8:00 a.m. Wednesday, Sep 16
Wednesday, Sep 16
Building an Inclusive UX Research Framework That Scales
Join accessibility leaders from Workday, Fable, and Salesforce for a roundtable on how to build research frameworks that meaningfully involve users with disabilities in product development.
Session Format: Roundtable
- Wednesday, Sep 168:30 AM - 9:30 AM PDT
  
  (3:30 PM - 4:30 PM GMT)
  InterCon, L5, InterCon Ballroom A, Roundtable 7
  RESERVED SEATING
Yes
Executive
Health
Equality
Beginner
Community Networking
All Sessions
This session focused on fostering awareness and understanding of seen and unseen disabilities, emphasizing the importance of inclusivity and accessibility in both professional and personal spaces. Speakers shared their personal experiences with disabilities, including challenges with self-disclosure, societal perceptions, and seeking accommodations. They highlighted Salesforce's commitment to accessibility, including initiatives like Abilityforce and exclusive accessibility-focused resources at Dreamforce, while also addressing misconceptions and etiquette around interacting with individuals with disabilities. Attendees were encouraged to reflect on their own biases, practice empathy, and commit to creating more inclusive environments for people with diverse abilities, both seen and unseen.
<html><head/><body>• Seen and unseen disabilities are often misunderstood, and individuals with unseen disabilities may face significant challenges in obtaining necessary accommodations due to societal perceptions.• Salesforce is actively working to promote accessibility and inclusivity through initiatives like Abilityforce and accessibility-focused presentations, along with providing resources during events like Dreamforce.• Practicing disability etiquette, such as asking before offering help and avoiding assumptions about someone's abilities, is essential in fostering respectful and inclusive interactions.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779836576891001V2ni
Understand the difference between seen and unseen disabilities.
Recognize how unconscious bias and assumptions shape perceptions of disability and influence everyday interactions.
Develop practical ways to engage more inclusively with people across a range of visible and invisible disabilities.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779836576891001V2ni">Report a Concern</a>
Community Speaker Icon
Moscone West, Level 2
Moscone West
Community Speaker
2:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
Seen, Unseen, and Misunderstood Disabilities
We empathize on what we’ve seen. Let’s have a frank discussion on seen and unseen disabilities, the assumptions people make, and how awareness and empathy can foster more inclusive environments.
Session Summary
Session Format: Community Networking
- Wednesday, Sep 162:30 PM - 3:15 PM PDT
 
 (9:30 PM - 10:15 PM GMT)
 Moscone West, L2, Community Networking 2
 FIRST COME FIRST SEATED
Yes
Developer
Technology
Salesforce Platform
Salesforce on Salesforce
Intermediate
Theater
All Sessions
The session, 'Navigating the Grid: An Approach to Making Accessible Data Tables,' provided a deep dive into the accessibility features and best practices for Lightning Data Tables within the Salesforce platform. It highlighted the challenges of creating accessible and efficient data tables, including navigation complexities for screen reader and keyboard users, and explained the implementation of the ARIA grid pattern to address these issues. Key innovations such as lazy loading, two distinct navigation modes (action and navigation), and the use of ARIA labels to enhance accessibility were discussed in detail. Attendees were also introduced to Salesforce's accessibility support team and resources, emphasizing the company's commitment to making its products inclusive and usable for all users, regardless of ability level.
<html><head/><body>• Lightning Data Tables use an ARIA grid pattern to improve navigation efficiency and accessibility, including single tab stops and lazy loading for faster data interaction.• Screen reader and keyboard users can benefit from two interaction modes—action mode for interacting with data and navigation mode for moving efficiently through tables—ensuring a streamlined user experience.• Salesforce provides robust accessibility support through its dedicated team, developer guides, and resources to help customers create accessible experiences across all Salesforce products.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781047142386001VUeM
Learn how to distinguish a bug from expected ARIA grid behavior.
Gain confidence to have informed conversations with customers and developers about data table accessibility.
Learn how to create a practical testing checklist for your own org.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781047142386001VUeM">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Campground
Moscone North
Tuesday, Sep 15
4:00 p.m. Tuesday, Sep 15
Navigating the Grid, an Approach to Accessible DataTables
Discover how lightning-datatable works for screen reader users and what every developer, admin, and tester needs to know, and leave with a shareable demo video your whole team can use.
Session Summary
Session Format: Theater
- Tuesday, Sep 154:00 PM - 4:20 PM PDT
 
 (11:00 PM - 11:20 PM GMT)
 Moscone North, LL, Campground, Theater 1
 FIRST COME FIRST SEATED
Yes
Administrator
Agentforce
Business as a Platform for Change
Intermediate
Theater
All Sessions
The Agentforce for Good Hackathon, hosted by Salesforce, highlighted the power of AI for social impact and accessibility, marking its growth from a small internal event to a global initiative with 43 submissions from 11 countries, a 300% year-over-year increase. The event showcased innovative AI-driven solutions, including Campus Care Agent for school nurses, Curb Cut for workplace accommodations, and other tools addressing accessibility gaps and process inefficiencies. Participants demonstrated how AI can transform lives by solving real-world problems, with a focus on ethical design, inclusivity, and responsible AI principles. The session emphasized that AI innovation thrives when shaped by diverse perspectives and human judgment, ensuring technology empowers everyone equitably.
<html><head/><body>• The hackathon achieved a 300% year-over-year growth in submissions, with 43 entries from 11 countries, demonstrating the increasing global interest in AI for good initiatives.• Highlighted solutions included Campus Care Agent, which streamlines school nurse workflows, and Curb Cut, which enables employees to request workplace accommodations without disclosing personal information, showcasing practical applications of AI for accessibility.• The session underscored the importance of ethical AI design and human oversight, emphasizing that inclusive innovation can address systemic challenges and improve outcomes for diverse communities.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839496358001Gu4W
Apply Agentforce to social good and learn about real patterns from finalists solving accessibility, equity, and inclusion challenges.
See innovation in practice and hear real examples of agents and AI tools plugging into different experiences to extend impact.
Evaluate and champion AI-for-good ideas, including a quick framework for judging agent impact and pitching projects.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839496358001Gu4W">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
4:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
Agentforce for Good Hackathon: Finalist Showdown
See the future of headless innovation. Live finalists pitch real Agentforce agents solving social good challenges. Get inspired, get ideas, then vote for your favorite.
Session Summary
Session Format: Theater
- Wednesday, Sep 164:00 PM - 4:50 PM PDT
 
 (11:00 PM - 11:50 PM GMT)
 Moscone West, L1 Forest, AgentExchange Theater
 FIRST COME FIRST SEATED
Yes
Administrator
Salesforce Platform
Communities
Beginner
Community Networking
All Sessions
This interactive session at Dreamforce focused on Salesforce Flow, offering attendees the opportunity to ask questions and provide feedback directly to the product team. Key discussions revolved around improving Flow's usability, particularly in areas like collections, accessibility, and HTTP callouts, with the team emphasizing their commitment to enhancing scalability, error prevention, and user experience. Innovative updates such as test mode, grouping sections in flows, tagging, and upcoming improvements to collection management were highlighted, showcasing Salesforce's dedication to making Flow a robust and user-friendly tool. Attendees also shared real-world challenges, including integrating external systems, working with polymorphic fields, and ensuring accessibility, all of which were met with thoughtful responses and plans for future enhancements from the team.
<html><head/><body>• Salesforce is actively working on improving Flow's collection management by introducing features like maps and better filtering tools to reduce the need for loops and enhance scalability.• New Flow features such as test mode, grouping, and tagging are rolling out soon, designed to streamline debugging, organization, and collaboration for admins and developers.• Accessibility improvements for screen readers and better ways to handle polymorphic fields and HTTP callouts remain a priority, reflecting Salesforce's commitment to inclusivity and solving customer pain points.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779896070287001vcEV
Understand how Flow features are planned and delivered.
Get answers to any questions you have about Flow and Flow AI automation.
Connect with Flow PMs for an honest conversation about the product, features, and community.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779896070287001vcEV">Report a Concern</a>
Moscone West, Level 2
Moscone West
9:00 a.m. Wednesday, Sep 16
Wednesday, Sep 16
Ask Us Anything: Flow PMs
No slides. No demos. Just your questions and conversation with the people building Flow. Bring your questions, ideas, feedback, and curiosity about all things related to automation.
Session Summary
Session Format: Community Networking
- Wednesday, Sep 169:30 AM - 10:15 AM PDT
 
 (4:30 PM - 5:15 PM GMT)
 Moscone West, L2, Community Networking 1
 FIRST COME FIRST SEATED
Yes
Administrator
Executive
Media and Entertainment
Technology
Agentforce
Agentic AI
Intermediate
Roundtable
All Sessions
Learn how Live Nation scoped, architected, and shipped a production-ready agent in under 30 days.
Discover how persona-based evaluations caught safety and accessibility failures and drove continuous improvements.
Understand how smart transport and model choices delivered a consumer-grade performance on festival cellular networks.
Roundtable
Community Speaker Icon
Reserved seating Icon
Important: By selecting “Schedule” you are reserving a seat. Please show up 5 mins prior to the session or we will release your seat. If a session is full, you still can join the walk-up line onsite.
Visible
InterContinental
Community Speaker
Tuesday, Sep 15
8:00 a.m. Tuesday, Sep 15
What’s Your Plan After Launch? Lessons from Live Nation
Deploying an agent is only the beginning. Explore how Live Nation approached evaluation, iteration, and continuous improvement with Agent Melody, and discuss how to build agents that evolve over time.
Session Format: Roundtable
- Tuesday, Sep 158:30 AM - 9:30 AM PDT
  
  (3:30 PM - 4:30 PM GMT)
  InterCon, L3, Grand Ballroom A, Roundtable 2
  RESERVED SEATING
Yes
Designer
Product Management
Agentforce
Agentic AI
Intermediate
Breakout
All Sessions
This session focused on the development of Agentforce Voice, an AI-powered voice interface by Salesforce, and its transformative impact on accessibility and usability. The presenters highlighted the importance of designing inclusive voice interactions for users with disabilities, citing user research and collaboration with assistive technology experts to identify barriers like lack of clear cues, transcript visibility, and compatibility with assistive technologies. They showcased iterative improvements to Agentforce Voice, such as persistent transcripts, customizable settings, and enhanced visual and auditory feedback, which addressed user concerns and increased trust in the system. The session emphasized the need for co-designing with people with disabilities, going beyond compliance to ensure products are not only accessible but also delightful and functional for all users, reinforcing Salesforce's commitment to inclusive innovation.
<html><head/><body>• Agentforce Voice now includes persistent transcripts, clear visual and audible cues, and customizable controls to enhance usability and trust for all users, including those with disabilities.• Inclusive design principles, such as actively involving users with disabilities in the research and development process, were pivotal in identifying barriers and driving meaningful improvements in the product.• By addressing challenges like assistive technology conflicts and providing clear privacy and data usage information, Salesforce ensures Agentforce Voice is accessible, trustworthy, and adaptable to diverse user needs.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781047139859001VYaT
Discover how to partner with accessibility advocates to conduct deep user research with people with disabilities.
Analyze the key design factors needed to make Agentforce Voice empathetic, natural, and accessible to all.
Apply “shift-left” accessibility frameworks to build inclusive AI solutions within your own organization.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781047139859001VYaT">Report a Concern</a>
Breakout
Community Speaker Icon
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 3
Moscone West
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/agentforce_-_build_your_agentic_enterprise_at_dreamforce_2026/episode/episode-s1e29">Watch now</a>
Community Speaker
Video On Demand
https://www.salesforce.com/plus/experience/dreamforce_2026/series/agentforce_-_build_your_agentic_enterprise_at_dreamforce_2026/episode/episode-s1e29
1:00 p.m. Thursday, Sep 17
Thursday, Sep 17
Agentforce Voice: Inclusive Research and the Future of AI
In this session, we reveal how we conduct user research with disabled people to redefine the “voice” of AI. We’ll share how those insights made Agentforce Voice more usable overall.
Session Summary
Session Format: Breakout
- Thursday, Sep 171:30 PM - 2:10 PM PDT
 
 (8:30 PM - 9:10 PM GMT)
 Moscone West, L3, Room 3022
 FIRST COME FIRST SEATED
Yes
Administrator
Public Sector
Public Sector
Digital Labor
Intermediate
Workshop
All Sessions
Please bring your own laptop to participate.
Co-create Through Live Iteration: With AI assistance, requirements gathering becomes co-creation rather than an interview.
Use AI Skills: Learn best practices in using tools in a hands-on environment to develop an agency-specific use case.
Implement Required Guardrails: Understand how to enforce strict security, accessibility, and compliance in AI workflows.
Workshop
Reserved seating Icon
Important: By selecting “Schedule” you are reserving a seat. Please show up 5 mins prior to the session or we will release your seat. If a session is full, you still can join the walk-up line onsite.
Visible
Moscone West, Level 2
Moscone West
1:00 p.m. Thursday, Sep 17
12:00 p.m. Wednesday, Sep 16
Thursday, Sep 17
Wednesday, Sep 16
Build for the Mission: AI Dev for Public Sector
See how AI coding tools like Cursor and Claude help government teams quickly build and extend Agentforce with the guardrails agencies require. Bring your laptop and get ready to learn.
Required equipment: Please bring your own laptop to participate.
Session Format: Workshop
- Wednesday, Sep 1612:00 PM - 1:00 PM PDT
  
  (7:00 PM - 8:00 PM GMT)
  Moscone West, L2, Room 2012
  RESERVED SEATING
- Thursday, Sep 171:30 PM - 2:30 PM PDT
  
  (8:30 PM - 9:30 PM GMT)
  Moscone West, L2, Room 2004
  RESERVED SEATING
Yes
Administrator
Agentforce
Communities
Beginner
Community Networking
All Sessions
The session highlighted the vibrant and growing Salesforce Trailblazer Community in Japan, showcasing the importance of user groups, community events, and global gatherings in fostering collaboration, learning, and innovation. Discussions centered around the role of community leaders in driving engagement through events like Dreamforce and regional meetups in Tokyo and Osaka, with QR codes being utilized to enhance participation and accessibility. Attendees explored the transformative power of Salesforce tools like Sales Cloud, Service Cloud, and Trailhead in helping users achieve success while emphasizing the value of global connections and shared learning experiences. The session underscored Salesforce's commitment to empowering its community through inclusive platforms and robust support systems, fostering a thriving ecosystem of developers, architects, and partners worldwide.
<html><head/><body>• Salesforce Trailblazer Community events in Japan, such as Dreamforce and regional meetups, are essential for fostering collaboration and innovation among users.• Community leaders play a pivotal role in driving engagement and participation, with tools like QR codes enhancing accessibility for attendees.• Salesforce products like Sales Cloud, Service Cloud, and Trailhead empower users to achieve success while building a globally connected and thriving ecosystem.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1778486407550001n3CR
Grow your network and learn alongside Japanese-speaking Trailblazers through meaningful community connections.
Catch key Dreamforce highlights directly from community leaders in Japanese to boost your own growth and learning.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1778486407550001n3CR">Report a Concern</a>
Community Speaker Icon
Moscone West, Level 2
Moscone West
Community Speaker
12:00 p.m. Tuesday, Sep 15
Tuesday, Sep 15
Meetup: Welcome Japanese Trailblazers
Connect with Japanese-speaking Trailblazers at Dreamforce! Whether you're new or a longtime member, join Japan's Salesforce team and community leaders for updates, new friends, and a warm welcome.
Session Summary
Session Format: Community Networking
- Tuesday, Sep 1512:30 PM - 1:15 PM PDT
 
 (7:30 PM - 8:15 PM GMT)
 Moscone West, L2, Community Networking 1
 FIRST COME FIRST SEATED
Yes
Designer
Technology
Agentforce
Agentic AI
Intermediate
Theater
All Sessions
This session explored how to transform design prototypes into real-life components within Salesforce using tools like MCP and Salesforce Skills. Attendees were guided through a live demonstration of creating a Lightning Web Component (LWC) from a design frame, showcasing how to connect design tools with development platforms using frameworks like MCP and Agentforce Vibes. The session emphasized the importance of leveraging Salesforce-provided skills, such as pre-built styling and best practices, to accelerate development while ensuring accessibility, compliance, and security. Participants were reminded that while AI agents can draft components quickly, human oversight is essential for final validation and deployment to production environments.
<html><head/><body>• Using Salesforce Skills and MCP enables a seamless integration between design tools and development platforms, significantly accelerating the creation of Lightning Web Components.• AI agents like Agentforce Vibes can streamline coding by leveraging pre-built Salesforce resources, but developers must validate the components for accessibility, security, and adherence to best practices.• Starting with small, focused components and progressively scaling up ensures more efficient development and better alignment with organizational needs.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1778961051316001TWYe
Identify how to connect Figma to Agentforce Vibes using MCP to provide design context to your AI coding partner.
Generate production-ready Lightning Web Components (LWC) from natural language prompts grounded in Figma designs.
Apply enterprise governance and testing to AI-generated code using the Salesforce Trust Layer and Code Analyzer.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1778961051316001TWYe">Report a Concern</a>
Theater
Community Speaker Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
Community Speaker
Tuesday, Sep 15
9:00 a.m. Thursday, Sep 17
2:00 p.m. Tuesday, Sep 15
Thursday, Sep 17
From Figma to Vibes: Using Agents to Code Your UI
Learn how to transform Figma designs into production-ready Salesforce components using Agentforce Vibes and model context protocol (MCP) to bridge the gap between design and development.
Session Summary
Session Format: Theater
- Tuesday, Sep 152:00 PM - 2:20 PM PDT
 
 (9:00 PM - 9:20 PM GMT)
 Moscone West, L1 Forest, Redwood Theater
 FIRST COME FIRST SEATED
- Thursday, Sep 179:00 AM - 9:20 AM PDT
 
 (4:00 PM - 4:20 PM GMT)
 Moscone West, L1 Forest, Redwood Theater
 FIRST COME FIRST SEATED
Yes
Developer
Keynote
All Sessions
The session highlighted Salesforce's commitment to community-driven innovation, emphasizing the importance of feedback from users to shape product development. Notable updates included the enhancement of the Well-Architected program, informed by feedback from the community, and key statistics such as the completion of over 151 million Trailhead badges and the training of 1.3 million Trailblazers by the end of the year. Attendees learned about Salesforce's efforts to address user requests, such as resolving long-standing issues through the IdeaExchange, with 445 ideas delivered in the past 18 months, and the introduction of features like screen flows from related lists. Additionally, Salesforce addressed accessibility challenges, security updates, and cost management in AI usage, while reinforcing its vision to empower users with tools like Trailhead and IdeaExchange for continuous learning and improvement.
<html><head/><body>• Salesforce has delivered over 445 user-driven ideas in the last 18 months and is committed to addressing older feedback through initiatives like the IdeaExchange cleanup process.• Trailhead continues to be a cornerstone of Salesforce learning, with 151 million badges completed and 1.3 million Trailblazers trained by the end of 2023, alongside new virtual workshops and community group enablement.• Salesforce is actively enhancing accessibility, improving security rollout processes, and optimizing AI cost management to better serve its diverse user base and maintain its commitment to innovation and inclusivity.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781727008652001lBd7
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781727008652001lBd7">Report a Concern</a>
Keynote
Live Session Audio Icon
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 3
Moscone West
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/trailblazer_community_at_dreamforce_2026/episode/episode-s1e1">Watch now</a>
Video On Demand
Live Stream
https://www.salesforce.com/plus/experience/dreamforce_2026/series/trailblazer_community_at_dreamforce_2026/episode/episode-s1e1
2:00 p.m. Thursday, Sep 17
Thursday, Sep 17
True to the Core: Live Q&A with Product Leaders
Co-founder Parker Harris and Salesforce leaders answer burning product questions in this fan-favorite unscripted session. Feature requests, roadmap changes, and platform feedback — bring them all.
Session Summary
Session Format: Keynote
- Thursday, Sep 172:30 PM - 3:30 PM PDT
 
 (9:30 PM - 10:30 PM GMT)
 Moscone West, L3, Keynote - Room 3001
 FIRST COME FIRST SEATED
Yes
Administrator
Operations
Nonprofit
Agentforce
Agentic AI
Beginner
Theater
All Sessions
The session highlighted how the YMCA of San Diego County is leveraging Agentforce to transform program registration and improve accessibility for its diverse community of 400,000+ members. With Agentforce available 24/7, members can receive instant, accurate responses, even in multiple languages, reducing administrative tasks by a projected 50% and freeing staff to focus on building relationships and delivering high-quality programs. The implementation journey emphasized the importance of starting small with a focused use case, such as program registration, and iterating rapidly based on data and feedback to refine AI solutions. By automating routine tasks, the YMCA is redirecting thousands of staff hours back into community-building efforts.
<html><head/><body>• Agentforce, supported by Salesforce and Data Cloud, is improving accessibility and efficiency for YMCA members, enabling 24/7 support and reducing administrative burdens by a projected 50%.• The YMCA’s iterative process of refining AI solutions highlighted the importance of having accurate, agent-ready data and cross-department collaboration to ensure AI effectiveness and reliability.• By automating routine tasks, the YMCA is reinvesting valuable staff hours into mission-critical work, fostering deeper community connections and enhancing the overall member experience.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839526618001GLOg
Learn the practical steps nonprofits need to start building their own agents with Agentforce.
Gain a blueprint for scaling your mission's impact without scaling your headcount or budget.
Discover how Agentforce agents handle administrative tasks, freeing staff for higher-value work.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839526618001GLOg">Report a Concern</a>
Theater
Community Speaker Icon
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone South
Content Pavilion
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/public_sector_and_nonprofit_at_dreamforce_2026/episode/episode-s1e11">Watch now</a>
Community Speaker
Video On Demand
https://www.salesforce.com/plus/experience/dreamforce_2026/series/public_sector_and_nonprofit_at_dreamforce_2026/episode/episode-s1e11
11:00 a.m. Thursday, Sep 17
Thursday, Sep 17
How YMCA Is Saving Thousands of Staff Hours with Agentforce
400,000 members. 24/7 support. Multiple languages. See how YMCA of San Diego is using Agentforce to instantly scale member support without adding staff.
Session Summary
Session Format: Theater
- Thursday, Sep 1711:30 AM - 11:50 AM PDT
 
 (6:30 PM - 6:50 PM GMT)
 Moscone South, LL, Content Pavilion, Stage 4
 FIRST COME FIRST SEATED
Yes
Data Analyst
Tableau
Agentic Analytics
Beginner
Theater
All Sessions
The session introduced Tableau Studio, a groundbreaking innovation in Tableau that combines conversational AI with the familiar Tableau Desktop experience to revolutionize analytics creation and governance. Addressing key challenges such as untrustworthy dashboards, governance risks, and AI inaccuracies, Tableau Studio leverages advanced skill files and a robust external client API to deliver trusted, context-aware analytical outputs. Demonstrations showcased the ability to create visualizations, interactive 3D maps, and even vibe-coded data applications efficiently, while maintaining governance, security, and accessibility standards. This innovation emphasizes fast, intuitive analytics without sacrificing trust, offering organizations the ability to scale analytics creation while ensuring data integrity and compliance seamlessly across teams and projects.
<html><head/><body>• Tableau Studio introduces conversational AI and skill files to enable users to create accurate, trusted analytics with ease while maintaining governance and security standards.• The product supports advanced features like real-time data sourcing, 3D visualizations, and vibe-coded data apps, enhancing the depth and interactivity of analytics experiences.• Governance and compliance are prioritized, with robust mechanisms ensuring that all published assets meet security, brand, and accessibility requirements, fostering trust and consistency across organizations.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1784144864029001Shcy
See how Tableau Desktop turns a simple request into production-ready analytics assets, no formulas required.
Learn how AI-powered analytics authoring stays grounded in trusted, governed data at every step.
Discover how enterprise governance and security are built into every asset vibe coding creates, not added later.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1784144864029001Shcy">Report a Concern</a>
Theater
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone South
Content Pavilion
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/tableau_-_agentic_analytics_at_dreamforce_2026/episode/episode-s1e11">Watch now</a>
Video On Demand
https://www.salesforce.com/plus/experience/dreamforce_2026/series/tableau_-_agentic_analytics_at_dreamforce_2026/episode/episode-s1e11
11:00 a.m. Thursday, Sep 17
Thursday, Sep 17
Vibe Code Trusted, Governed Analytics
Agentic AI is reinventing how we build and share analytics. See how Tableau Desktop turns vibe coding into governed, production-ready analytics assets with trusted enterprise governance and security.
Session Summary
Session Format: Theater
- Thursday, Sep 1711:00 AM - 11:20 AM PDT
 
 (6:00 PM - 6:20 PM GMT)
 Moscone South, LL, Content Pavilion, Stage 6
 FIRST COME FIRST SEATED
Yes
Theater
All Sessions
The session highlighted innovative solutions and programs available through Salesforce's AgentExchange (formerly AppExchange) and the newly launched Trailblazer Labs. Key solutions discussed included Time Warp, which provides a 360-degree view of account activities, Org Check for managing technical debt, Imhotep App Builder for agile user story management, and the AI-driven Business Analyst App for creating actionable plans from meeting transcriptions. Additionally, the Trailblazer Labs program was introduced as a platform for community-led innovation, enabling builders to share and maintain open-source solutions, with a structured process for ensuring quality and sustainability. Over 500 solutions on AgentExchange and 11 new repositories in Trailblazer Labs showcased Salesforce's commitment to fostering collaboration and empowering users with tools to streamline business processes and solve organizational challenges effectively.
<html><head/><body>• AgentExchange, formerly known as AppExchange, now hosts over 500 solutions, including tools like Time Warp, Org Check, and Imhotep App Builder, which address challenges like account visibility, technical debt management, and agile workflows.• Trailblazer Labs launched with 11 repositories and a builder residency program to centralize and encourage community-led innovation, offering open-source solutions and frameworks for various business challenges.• Salesforce Labs solutions prioritize accessibility and adaptability, allowing users to customize open-source tools like Time Warp and leverage metadata insights to optimize their Salesforce orgs.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839464704001GMmv
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839464704001GMmv">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
9:00 a.m. Thursday, Sep 17
Thursday, Sep 17
7 Free Agents and Apps to Automate Your Everyday Work
Upgrade your workday for free. Explore seven free, employee-made apps that take over your most boring manual tasks and make your team faster and more efficient.
Session Summary
Session Format: Theater
- Thursday, Sep 179:00 AM - 9:20 AM PDT
 
 (4:00 PM - 4:20 PM GMT)
 Moscone West, L1 Forest, AgentExchange Theater
 FIRST COME FIRST SEATED
Yes
Architect
Professional Services
Data 360
Data Activation
Intermediate
Theater
All Sessions
The session explored strategies for unifying and leveraging data across disparate systems using Salesforce's Data Cloud and Data 360. Attendees learned about identifying and resolving data silos by utilizing trusted enterprise identifiers and leveraging deterministic and probabilistic relationships. Data 360 enables organizations to centralize data from multiple sources, virtualize it where applicable, and create a unified view that integrates seamlessly into Salesforce through Lightning web components. This unified data approach empowers users across roles, such as sales, marketing, and customer success, to access actionable insights and make informed decisions without needing to switch between multiple systems or interfaces.
<html><head/><body>• Data 360 enables organizations to centralize and virtualize data from multiple sources, reducing the need for duplicative data storage and improving accessibility.• Leveraging trusted enterprise identifiers and identity resolution techniques is critical for creating accurate relationships between data across systems.• A unified customer view within Salesforce provides role-specific actionable insights, improving decision-making for sales, marketing, and customer success teams.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780093299678001qH7i
See the value of a unified customer view.
Leverage LWCs to visualize Data 360 data.
Set the foundation for Agentforce to leverage cross-system data.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780093299678001qH7i">Report a Concern</a>
Theater
Community Speaker Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
Community Speaker
3:00 p.m. Thursday, Sep 17
1:00 p.m. Wednesday, Sep 16
Thursday, Sep 17
Wednesday, Sep 16
Build a Unified Customer View with Data 360
Explore how Data 360 and Data Cloud One connect customer data across systems to create a unified customer view and enable more informed business decisions.
Session Summary
Session Format: Theater
- Wednesday, Sep 161:30 PM - 1:50 PM PDT
 
 (8:30 PM - 8:50 PM GMT)
 Moscone West, L1 Forest, Redwood Theater
 FIRST COME FIRST SEATED
- Thursday, Sep 173:30 PM - 3:50 PM PDT
 
 (10:30 PM - 10:50 PM GMT)
 Moscone West, L1 Forest, Redwood Theater
 FIRST COME FIRST SEATED
Yes
Administrator
Salesforce Platform
Intermediate
Theater
All Sessions
The session focused on the dynamic capabilities and innovations of Salesforce Screen Flows, showcasing their ability to create interactive, guided workflows that enhance user experience. Key updates included the introduction of reactivity, allowing for real-time data updates and validations on the same screen, and the flexibility to reuse flows across various platforms like Lightning, Experience Cloud, and Slack. Attendees were shown live demonstrations of common use cases, such as handling customer support cases, which highlighted features like dynamic data tables, reusable components, and enhanced accessibility tools like the message component. Additionally, the roadmap preview revealed upcoming enhancements, including expanded quick action support, a new builder panel experience, and autosave functionality, all aimed at improving developer efficiency and user customization options.
<html><head/><body>• Screen Flows now support dynamic and reactive features, such as real-time data updates, conditional visibility, and inline validations, significantly enhancing user interactions and reducing errors.• New components like data tables with sorting, inline editing, and accessible message components improve functionality and compliance while streamlining workflow creation.• Upcoming enhancements, including autosave, undo/redo, and expanded quick action support, will improve the flow-building experience and enable broader use cases across Salesforce platforms.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839238094001GU9f
Understand what screen flows are capable of after years of recent developments and focus.
Learn what is new and upcoming with screen flows.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839238094001GU9f">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
3:00 p.m. Wednesday, Sep 16
12:00 p.m. Thursday, Sep 17
Thursday, Sep 17
Wednesday, Sep 16
Building Interactive Experiences with Screen Flows
Build modern, guided user experiences with screen flows. Explore real-world examples of forms, wizards, and dynamic interfaces that boost productivity and user satisfaction.
Session Summary
Session Format: Theater
- Wednesday, Sep 163:00 PM - 3:20 PM PDT
 
 (10:00 PM - 10:20 PM GMT)
 Moscone West, L1 Forest, Admin Meadow
 FIRST COME FIRST SEATED
- Thursday, Sep 1712:00 PM - 12:20 PM PDT
 
 (7:00 PM - 7:20 PM GMT)
 Moscone West, L1 Forest, Admin Meadow
 FIRST COME FIRST SEATED
Yes
IT Business Leader
Slack
Productivity
Beginner
Community Networking
All Sessions
The session focused on mastering Slack to enhance team collaboration, covering key topics such as channel strategy, leveraging native features, and fostering effective team behaviors. Attendees explored strategies for managing Slack channels effectively, such as using prefixes and intentional organization, to reduce clutter and improve communication efficiency. The discussion highlighted the benefits of native Slack tools like workflows, huddles, threads, and canvas, which can simplify processes, automate tasks, and foster a culture of written communication. The session also emphasized the importance of establishing Slack etiquette, such as minimizing overuse of tags like @here and encouraging the use of workflows and designated channels to streamline communication and reduce unnecessary interruptions in team workflows.
<html><head/><body>• Implementing a clear and intentional channel strategy, such as prefixing and categorizing channels, helps reduce clutter and improve accessibility in Slack workspaces.• Native Slack features like workflows and huddles can automate repetitive tasks, enhance collaboration across time zones, and streamline onboarding processes for teams.• Establishing Slack etiquette, such as avoiding overuse of @here and fostering proper channel usage, is essential for maintaining an organized and productive workspace.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780091609409001GFQD
Channel strategy: Structure Slack channels so the right information reaches the right people, without the noise.
Native features: Identify which Slack tools (huddles, canvas, workflows) actually reduce meeting load and boost async work.
Team behaviours: Build shared norms and etiquette that keep communication clear and inclusive over time.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780091609409001GFQD">Report a Concern</a>
Community Speaker Icon
Moscone West, Level 2
Moscone West
Community Speaker
12:00 p.m. Thursday, Sep 17
Thursday, Sep 17
Master Slack Communication for Better Teamwork
An interactive discussion on effective communication in Slack. Share challenges and real-world best practices, and learn how teams keep this operating system for work clear, inclusive, and productive.
Session Summary
Session Format: Community Networking
- Thursday, Sep 1712:30 PM - 1:15 PM PDT
 
 (7:30 PM - 8:15 PM GMT)
 Moscone West, L2, Community Networking 2
 FIRST COME FIRST SEATED
Yes
Administrator
Salesforce Platform
Agentic AI
Intermediate
Theater
All Sessions
This session explored how Salesforce and Slack can be seamlessly integrated using Flow to improve efficiency and streamline workflows. By leveraging Flow's Screenflows, Auto-launch Flows, and Record-triggered Flows, attendees learned how to create interactive processes that allow users to access Salesforce data and perform actions directly within Slack without the need for additional tools or coding. A live demo showcased practical use cases, such as approving discounts for opportunities and retrieving product information, demonstrating how these integrations can save time and reduce frustration for users who may not frequently access Salesforce directly. The session emphasized the accessibility of these tools, highlighting that they utilize existing Salesforce features and skills, making it easy for admins to enhance productivity without significant additional resources or training requirements.
<html><head/><body>• Flow's Screenflows can be embedded into Slack to create user-friendly interfaces for Salesforce data, enabling users to perform actions directly within Slack without needing to switch platforms.• Auto-launch Flows and Record-triggered Flows can automate processes such as approvals and data retrieval, reducing delays and improving cross-platform communication between Salesforce and Slack.• These integrations leverage existing Salesforce tools and skills, requiring no additional coding or resources, making them accessible and cost-effective for organizations looking to enhance efficiency.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839236672001GONe
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839236672001GONe">Report a Concern</a>
Theater
Community Speaker Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
Community Speaker
9:00 a.m. Wednesday, Sep 16
Wednesday, Sep 16
Slack-First Agentforce: Build Conversational Apps for ROI
Learn how to deploy Agentforce agents directly in Slack. Use Flow and Data 360 to build conversational apps that automate workflows, drive immediate ROI, and empower your users.
Session Summary
Session Format: Theater
- Wednesday, Sep 169:00 AM - 9:20 AM PDT
 
 (4:00 PM - 4:20 PM GMT)
 Moscone West, L1 Forest, Admin Meadow
 FIRST COME FIRST SEATED
Yes
Partner
Salesforce Platform
Agentic AI
Beginner
Theater
All Sessions
This session explored Salesforce's innovative approach to headless technology, emphasizing the decoupling of application capabilities from traditional user interfaces to enhance accessibility and usability across multiple platforms. The introduction of the Headless Experience Layer allows partners to design lightweight, reusable widgets that provide consistent user experiences across tools like Slack, Agentforce, and ChatGPT without repetitive development efforts. Key concepts discussed included the importance of semantic discovery for tools, the autonomous invocation of capabilities by agents, and the reinforcement of robust security through inherited user permissions. Attendees were encouraged to identify low-hanging fruit in their existing solutions and begin transforming them into granular, invokable capabilities that align with Salesforce's vision for seamless, multi-channel integration and increased adoption by end users.
<html><head/><body>• Salesforce's Headless Experience Layer enables partners to design reusable components that work seamlessly across platforms like Slack, Agentforce, and ChatGPT, saving development time and effort.• Tools within the headless framework are selected autonomously through semantic discovery, ensuring they are applied effectively to diverse workflows while preserving robust security standards.• Partners are encouraged to start with low-complexity capabilities to quickly adapt to headless technology, unlocking new use cases and revenue streams without requiring extensive user training.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781802536805001yPF7
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781802536805001yPF7">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 3
Moscone West
11:00 a.m. Thursday, Sep 17
Thursday, Sep 17
The Headless Opportunity: Mapping the ISV Path to Maturity
Headless architecture is opening new doors for ISVs. This session covers why it matters and the various paths to driving real customer outcomes, depending on your maturity level.
Session Summary
Session Format: Theater
- Thursday, Sep 1711:00 AM - 11:20 AM PDT
 
 (6:00 PM - 6:20 PM GMT)
 Moscone West, L3, Learning Lab Theater C
 FIRST COME FIRST SEATED
Yes
Developer
Data 360
Agentic AI
Intermediate
Theater
All Sessions
The session introduced advancements in Salesforce's Document AI, emphasizing its evolution from basic data extraction to a comprehensive suite of document automation tools, including classification and schema definition. A key highlight was the introduction of 'headless' capabilities via the Data 360 MCP, enabling users to build automations using natural language prompts without requiring extensive IT resources. The live demonstration showcased how Document AI could streamline recruiting workflows by extracting structured data from resumes and automating data entry into Salesforce, saving time and reducing errors. The session concluded with a call for attendees to explore these tools, highlighting their accessibility for both developers and non-technical users, while maintaining full control over the created artifacts within the Salesforce ecosystem.
<html><head/><body>• Document AI now offers a robust suite of features, including classification and schema definition, enabling end-to-end document automation beyond simple data extraction.• The integration of Data 360 MCP and headless capabilities allows users to create complex automations using natural language, democratizing access to advanced tools without requiring coding expertise.• A live demo demonstrated how Document AI can automate resume processing, reducing manual effort and errors, while ensuring all generated artifacts remain fully accessible and editable within Salesforce.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839378808001GCuu
Build end-to-end automation using natural language and create Document AI extraction schemas, Flows, Apex, and agents.
Construct a powerful financial services automation — from idea to working POC — within the hour.
Test and iterate on Document AI schemas and prompts to automate complex calculations in the headless world.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839378808001GCuu">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
3:00 p.m. Thursday, Sep 17
Tuesday, Sep 15
3:00 p.m. Tuesday, Sep 15
Thursday, Sep 17
Build Document AI Automation with Headless Data 360
Build end-to-end document automation with Agentforce Vibes and Document AI. Create extraction schemas and integrate with Flows, LWC, and Apex using headless patterns for document workflows.
Session Summary
Session Format: Theater
- Tuesday, Sep 153:30 PM - 3:50 PM PDT
 
 (10:30 PM - 10:50 PM GMT)
 Moscone West, L1 Forest, Developer Grove
 FIRST COME FIRST SEATED
- Thursday, Sep 173:00 PM - 3:20 PM PDT
 
 (10:00 PM - 10:20 PM GMT)
 Moscone West, L1 Forest, Developer Grove
 FIRST COME FIRST SEATED
Yes
Data Analyst
Manufacturing
Tableau
Agentic Analytics
Beginner
Theater
All Sessions
This session provided an in-depth exploration of how Salesforce is integrating Tableau and Slack to revolutionize data-driven decision-making and collaboration within organizations. Key advancements were highlighted, including Tableau Next's enhanced capabilities for interactive, real-time analytics and its integration with Slack as a central work OS layer. The discussion emphasized how embedding Tableau dashboards and insights into Slack enables teams to act on data in the flow of work, reducing inefficiencies and improving ROI tracking, particularly in marketing and sales use cases. Additionally, attendees were introduced to the role of AI-powered tools like Slack Bot, which can generate reports and dashboards dynamically, further enhancing productivity and accessibility to actionable insights.
<html><head/><body>• Salesforce's integration of Tableau and Slack allows for real-time, actionable insights to be embedded directly into collaborative workflows, enabling faster decision-making.• Tableau Next, built on the Salesforce platform and integrated with Data Cloud, offers richer, more interactive analytics that are accessible within Slack’s conversational interface.• AI-driven tools like Slack Bot empower users to dynamically create dashboards and reports, streamlining analytics processes and further enhancing the value of data-driven strategies.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1777664491358001HELv
Embed Tableau dashboards inside Slack channels so data reaches the people who act on it without a context switch.
Configure Tableau Pulse alerts that push live metric updates to the right Slack channel automatically.
Learn how we used Ent+ to search data with Slackbot.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1777664491358001HELv">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 3
Moscone West
8:00 a.m. Wednesday, Sep 16
Wednesday, Sep 16
Ditch the Dashboard: Tableau Data in Slack
If your team lives in Slack, your data should too. See how Lumion surfaced live Tableau insights in the channel, and what headless analytics makes possible.
Session Summary
Session Format: Theater
- Wednesday, Sep 168:30 AM - 8:50 AM PDT
 
 (3:30 PM - 3:50 PM GMT)
 Moscone West, L3, Theater 18
 FIRST COME FIRST SEATED
Yes
Service
Service
Agentforce
Agentic AI
Intermediate
Theater
All Sessions
This session at Dreamforce 2023 introduced the concept of headless service within Service Cloud, emphasizing how it enables Salesforce capabilities to extend beyond a single user interface. The newly launched Headless Toolkit allows users to build features once and deploy them across multiple platforms, such as Slack and other AI tools, ensuring seamless access to Salesforce data and functionality. Powered by Salesforce’s trusted platform, headless service integrates securely with native governance, allowing employees across departments to collaborate efficiently and deliver a connected customer experience. Through demos, attendees saw how headless service empowers agents, admins, and business users to access and act on Salesforce data across various tools, ultimately driving customer satisfaction and business outcomes.
<html><head/><body>• The Headless Toolkit enables businesses to build features once and deploy them across multiple interfaces, enhancing accessibility and efficiency for users working outside the traditional Service Cloud console.• Headless service ensures data security and compliance through Salesforce’s trusted platform, allowing seamless integration across tools like Slack and other AI-powered applications.• By enabling teams across departments to collaborate and access Salesforce data easily, headless service helps deliver a connected customer journey, improving customer satisfaction and driving loyalty.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839006353001GpDY
Discover how headless service brings service capabilities and insights into the tools where every team already works.
Explore how teams use headless service in their preferred tools and AI platforms to resolve complex issues faster.
See a visionary demo of headless service showing how teams can deliver faster support without switching tools.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839006353001GpDY">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 2
Moscone West
9:00 a.m. Wednesday, Sep 16
9:00 a.m. Thursday, Sep 17
Thursday, Sep 17
Wednesday, Sep 16
Headless Service: Connected Support Beyond the UI
See the future of headless service, where shared data connects teams across departments to resolve issues faster and deliver seamless support beyond the console.
Session Summary
Session Format: Theater
- Wednesday, Sep 169:00 AM - 9:20 AM PDT
 
 (4:00 PM - 4:20 PM GMT)
 Moscone West, L2, Theater 5
 FIRST COME FIRST SEATED
- Thursday, Sep 179:00 AM - 9:20 AM PDT
 
 (4:00 PM - 4:20 PM GMT)
 Moscone West, L2, Theater 5
 FIRST COME FIRST SEATED
Yes
Marketing
Salesforce Platform
Salesforce on Salesforce
Intermediate
Theater
All Sessions
The session highlighted how Salesforce leverages its own technology to enhance event experiences through Agentforce, a scalable and personalized digital event assistant. Initially launched as a single-use agent, Agentforce has evolved into a multi-event solution powered by Salesforce's unified data model, enabling consistent and reliable attendee experiences across platforms like mobile, web, and Slack. Key innovations such as Agentforce Voice, which provides concise voice-based assistance, and location-aware functionalities have improved attendee engagement, addressing common queries like session recommendations and navigation. Over the past year, Salesforce observed a sixfold increase in engagement and answered over 60K user questions, showcasing the platform's ability to streamline operations and deliver value at scale for global events like Dreamforce and beyond.
<html><head/><body>• Agentforce's transition from a single-use to a scalable multi-event solution has streamlined event operations and ensured consistent attendee experiences using Salesforce's unified data model.• The introduction of Agentforce Voice and location-aware features has significantly enhanced accessibility and user satisfaction, addressing 25% of attendee queries related to navigation and logistics.• Salesforce achieved a sixfold increase in engagement year-over-year, answering over 60K questions during events, demonstrating the impact of continuous improvements and AI-driven personalization.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779894712527001u1nR
Architect and build a repeatable, event agent using Agentforce, Data 360, and Agent Script.
Learn best practices to drive engagement at events and streamline operations.
Discover how AIforce lets you deploy the same agent to any surface — Web, Mobile, Voice, Slack — without rebuilding.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779894712527001u1nR">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Campground
Moscone North
Moscone West, Level 2
Moscone West
11:00 a.m. Thursday, Sep 17
Thursday, Sep 17
4:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
How Salesforce Elevates Event Experiences with Agentforce
Agentforce gives every attendee a personalized agent, to guide their event experience. We'll share our Agentforce blueprint, best practices, and how AIforce scales it to any surface
Session Summary
Session Format: Theater
- Wednesday, Sep 164:00 PM - 4:20 PM PDT
 
 (11:00 PM - 11:20 PM GMT)
 Moscone West, L2, Learning Lab Theater A
 FIRST COME FIRST SEATED
- Thursday, Sep 1711:30 AM - 11:50 AM PDT
 
 (6:30 PM - 6:50 PM GMT)
 Moscone North, Campground, SF on SF Theater
 FIRST COME FIRST SEATED
Yes
Marketing
Marketing
Salesforce on Salesforce
Intermediate
Breakout
All Sessions
This session showcased Salesforce's innovative use of AI-powered agents and their integration across various marketing and sales channels to enhance productivity, customer engagement, and pipeline acceleration. The speaker detailed how Salesforce, as 'Customer Zero,' has pioneered the adoption of its own products like Data Cloud, Marketing Cloud, Sales Cloud, and Slack to drive transformative marketing strategies. Examples included the use of AI agents for tasks such as optimizing SEO, creating personalized content, and enabling real-time collaboration through Slack, as well as an engaging Super Bowl campaign powered by Slack. Notably, Salesforce's deployment of AI agents has resulted in a 36% faster conversion of leads to sales opportunities, with over 3 million customer engagements and the introduction of a new 'agent-influenced pipeline' metric to measure success.
<html><head/><body>• Salesforce's AI-powered agents have saved an estimated 36,000 hours of human labor by autonomously optimizing websites, fixing broken links, and improving search engine authority through cross-linking and backlinking strategies.• The introduction of voice-enabled agents, such as the Dreamforce event app assistant, has enhanced accessibility and provided real-time support, helping attendees navigate the event seamlessly and access personalized recommendations.• AI agents like Qualified have demonstrated significant impact by driving a 6% conversion rate from high-intent website visitors, doubling traditional conversion rates and accelerating lead progression through the sales funnel.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839507687001GmTh
Learn how Salesforce is transforming our website, event technology, and messaging channels into agent-first experiences.
Discover how AI is transforming how marketers work and learn.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839507687001GmTh">Report a Concern</a>
Breakout
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 3
Moscone West
1:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
How Salesforce is Transforming Marketing in the Agentic Era
Learn how Salesforce is transforming its global marketing in the agentic era. We’ll share how Salesforce is connecting with customers digitally using Salesforce’s agentic products.
Session Summary
Session Format: Breakout
- Wednesday, Sep 161:00 PM - 1:40 PM PDT
 
 (8:00 PM - 8:40 PM GMT)
 Moscone West, L3, Room 3020
 FIRST COME FIRST SEATED
Yes
Sales
Sales
Agentic AI
Beginner
Theater
All Sessions
This session introduced innovative advancements in Salesforce Sales Cloud, focusing on reducing administrative tasks for sellers through AI-powered tools. Statistics revealed that 60% of sellers' time is spent on non-selling activities, which impacts productivity and data quality in CRM systems. The new pipeline management solution leverages the Momentum data foundation to capture and distill insights from various communication channels, while an AI co-pilot proactively suggests and updates CRM fields, enabling sellers to focus on building relationships. Additionally, these tools are integrated across platforms like Slack and Salesforce, ensuring accessibility and seamless workflows for sales teams, ultimately aiming to close deals faster and hit organizational targets.
<html><head/><body>• The Momentum data foundation captures signals from emails, calls, meetings, and notes, automatically populating CRM fields with accurate insights to save sellers time and reduce data fragmentation.• An AI co-pilot provides actionable recommendations, automates field updates, and allows user-approved or autonomous updates, improving efficiency and minimizing bias in CRM data entry.• Integration with platforms like Slack enables sales teams to access AI-driven insights and suggestions directly within their preferred workspaces, enhancing productivity and deal progression.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779838960897001Gty1
Automatically capture and map every conversation to the right opportunity in Salesforce with no manual updates from reps.
Enable Pipeline Management to autonomously analyze every signal and update next steps and fields to keep deals moving.
Surface deal risks and insights where sellers work so reps and frontline managers can act before deals slip.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779838960897001Gty1">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Campground
Moscone North
4:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
How to Build Pipeline Without the Admin Hassle
What if your pipeline updated itself? See how Pipeline Management Agent turns every customer interaction into suggested next steps and CRM updates that keep deals moving.
Session Summary
Session Format: Theater
- Wednesday, Sep 164:30 PM - 4:50 PM PDT
 
 (11:30 PM - 11:50 PM GMT)
 Moscone North, LL, Campground, Theater 1
 FIRST COME FIRST SEATED
Yes
Developer
IT Business Leader
MuleSoft
Slack
Productivity
Intermediate
Theater
All Sessions
This session showcased the integration of Slack and MuleSoft, highlighting how their combined capabilities streamline workflows and enhance operational efficiency. With over 2,700 apps and agents integrated into Slack, the introduction of Slackbot as an AI-powered personal assistant was emphasized as a game-changer for business and technical users alike. MuleSoft for Slack, now generally available, allows users to manage APIs, agents, and governance directly within Slack, providing real-time alerts, risk analysis, and cost optimization insights. The demonstration illustrated how these tools empower teams to address governance, security, and budget challenges efficiently, reducing time spent on complex analyses from hours or days to mere minutes while promoting collaboration and accessibility across organizations.
<html><head/><body>• MuleSoft for Slack enables real-time governance and cost management by integrating alerts and insights directly into Slack, helping organizations improve efficiency and reduce risks.• The Slackbot AI assistant facilitates self-service for business and technical users by providing instant access to MuleSoft capabilities, including risk analysis, cost optimization, and policy management, without requiring deep expertise in MuleSoft systems.• Agent Fabric, combined with MuleSoft's Omni Gateway and Model Wallet, offers granular control over agent governance and AI model budgets, enabling organizations to optimize spend and ensure compliance seamlessly within Slack.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780089286886001HMiJ
Discover how to manage your APIs and agents directly in Slack — no separate portal needed.
Learn to query your MuleSoft platform using AI, right from Slack and Slackbot.
Get real-time alerts and platform control without ever leaving Slack.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780089286886001HMiJ">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 3
Moscone West
1:00 p.m. Thursday, Sep 17
Tuesday, Sep 15
3:00 p.m. Tuesday, Sep 15
Thursday, Sep 17
Manage MuleSoft Smarter: API Control Inside Slack
Your API and agent ecosystem shouldn't live in a separate portal. See how MuleSoft for Slack brings real-time alerts, AI-powered queries, and full-platform control natively into Slack.
Session Summary
Session Format: Theater
- Tuesday, Sep 153:00 PM - 3:20 PM PDT
 
 (10:00 PM - 10:20 PM GMT)
 Moscone West, L3, Learning Lab Theater C
 FIRST COME FIRST SEATED
- Thursday, Sep 171:00 PM - 1:20 PM PDT
 
 (8:00 PM - 8:20 PM GMT)
 Moscone West, L3, Learning Lab Theater C
 FIRST COME FIRST SEATED
Yes
Developer
Salesforce Platform
Agentforce
Intermediate
Theater
All Sessions
This session highlighted the innovative capabilities of the Named Query API and the seamless integration of custom Apex logic to enhance data accessibility and automation in Salesforce. By utilizing Named Query, developers can create read-only, parameterized queries with no additional coding, simplifying workflows and ensuring data security through built-in field-level permissions. The session also demonstrated how Apex logic, such as renewal discount calculations, can be exposed as agent actions via the API catalog, enabling business users to make informed decisions quickly. Through live demos, attendees saw how these tools empower account executives to access real-time data and actionable insights efficiently, reducing development overhead and improving operational scalability.
<html><head/><body>• The Named Query API eliminates the need for custom code by enabling developers to create read-only, parameterized queries directly in the Salesforce UI, ensuring consistent and secure data access.• Custom Apex logic can be seamlessly integrated into workflows as agent actions through the API catalog, allowing users to leverage existing business logic without additional coding effort.• These tools significantly reduce repetitive development tasks, enhance data security, and empower business users with real-time insights, improving efficiency and scalability in enterprise operations.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839367933001GVT8
Learn how agents access read-only Salesforce data via Agent Actions and MCP tools, backed by Named Query SOQL.
Learn how to reuse your existing Apex logic (AuraEnabled) as Agent Actions and MCP tools — no rebuilding required.
Learn how to control exactly which data and logic agents reach using Salesforce's native permission model.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839367933001GVT8">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
3:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
Simplify Agent Access to Data and Custom Apex
Give Agentforce and MCP-connected agents secure access to your Salesforce data and business logic. Use Named Query APIs, AuraEnabled Apex, and Apex REST APIs to expose capabilities to agents.
Session Summary
Session Format: Theater
- Wednesday, Sep 163:00 PM - 3:20 PM PDT
 
 (10:00 PM - 10:20 PM GMT)
 Moscone West, L1 Forest, Developer Grove
 FIRST COME FIRST SEATED
Yes
Architect
Informatica
Data Activation
Intermediate
Theater
All Sessions
This session explored how Salesforce integrates Informatica, MuleSoft, and other key products to optimize data governance, quality, and accessibility across the enterprise. A central theme was that trusted enterprise context is the currency of AI — created when enterprise data is connected, governed, enriched, and understood. MuleSoft connects, controls, and shares that data, while Informatica transforms it into trusted business context; together, they power the enterprise applications and AI agents that drive business outcomes. The session also showcased Informatica's core capabilities — master data management, data lineage, and probabilistic record linkage — as essential to building unified customer views and supporting data-driven decision-making. Attendees walked through a comprehensive end-to-end architecture spanning Slack, MuleSoft, and Data Cloud, illustrating how these tools automate workflows, maintain high data quality, and enable seamless cross-platform integration for both human and agent consumption of data insights.
<html><head/><body>• Salesforce's acquisition of Informatica has positioned it as a market leader in data management, offering integrated solutions for data quality, lineage, and master data management across diverse use cases like customer experience and supply chain optimization.• The session demonstrated how Salesforce products like MuleSoft and Slack integrate seamlessly with Informatica to provide trusted context and automate workflows, enhance data quality, and provide actionable insights through unified customer and operational data views.• Informatica's advanced capabilities, including metadata-driven context, data cleansing, and policy automation, enable organizations to consolidate tools, reduce complexity, and improve decision-making while maintaining compliance and security.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780519878157001GYK7
Explain how Informatica unifies data integration, quality, MDM, and governance, because fragmented data kills production AI.
Spot key architectural patterns for breaking silos with data foundations — Informatica, MuleSoft and Salesforce Data 360.
Apply Informatica quality and governance to architect AI-ready data foundations for enterprise compliance and observability.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780519878157001GYK7">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Trailblazer Forest
Moscone West
Thursday, Sep 17
10:00 a.m. Thursday, Sep 17
Architect AI-Ready Data with Informatica
Learn how Informatica unifies integration, data quality, and governance to help architects overcome silos and support production AI.
Session Summary
Session Format: Theater
- Thursday, Sep 1710:00 AM - 10:20 AM PDT
 
 (5:00 PM - 5:20 PM GMT)
 Moscone West, L1 Forest, Redwood Theater
 FIRST COME FIRST SEATED
Yes
Administrator
Financial Services
Salesforce Platform
Security
Intermediate
Theater
All Sessions
This session provided a comprehensive exploration of Salesforce's advanced encryption strategies and tools, emphasizing the critical importance of data security in the Agentic era. Highlighting the alarming statistic that 90% of organizations faced data-related incidents in the past year, the session underscored the increasing risks posed by AI's ability to access live, historical, and archive data. Attendees learned about Salesforce Shield's robust suite, including event monitoring, field audit trails, and platform encryption, which now integrates with backup and archive products to ensure comprehensive protection and compliance. The demonstration showcased user-friendly features like one-click encryption setup, advanced key management options, and tools like the Platform Encryption Analyzer, which help organizations fortify their data against regulatory, reputational, and financial risks while maintaining operational efficiency and user accessibility.
<html><head/><body>• Salesforce Shield offers a powerful bundle of tools, including platform encryption, event monitoring, and field audit trails, to safeguard sensitive data and support compliance across industries with high regulatory requirements.• The integration of platform encryption with backup and archive products ensures that both live and secondary data are encrypted, reducing vulnerabilities to attacks and improving organizational resilience against data breaches and ransomware threats.• New features like the Platform Encryption Analyzer and one-click encryption setup simplify the implementation process, enabling administrators to enhance data security while minimizing functional trade-offs and maintaining seamless access for end users.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780079256384001asn9
Understand how Shield Platform Encryption protects enterprise data in an AI-driven, agentic environment.
Learn how Platform Encryption works seamlessly across Backup and Recover and Archive to deliver layered data security.
Explore a live demo and use case that both illustrate how to encrypt backup and archive data for highly regulated industries.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1780079256384001asn9">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 3
Moscone West
Tuesday, Sep 15
11:00 a.m. Wednesday, Sep 16
4:00 p.m. Tuesday, Sep 15
Wednesday, Sep 16
Encryption, Elevated: Advanced Security for the Agentic Era
Shield Platform Encryption already encrypts your core and Data 360 data — but what about your backup and archive data? See how encryption works seamlessly to safeguard your enterprise data.
Session Summary
Session Format: Theater
- Tuesday, Sep 154:00 PM - 4:20 PM PDT
 
 (11:00 PM - 11:20 PM GMT)
 Moscone West, L3, Learning Lab Theater C
 FIRST COME FIRST SEATED
- Wednesday, Sep 1611:30 AM - 11:50 AM PDT
 
 (6:30 PM - 6:50 PM GMT)
 Moscone West, L3, Learning Lab Theater C
 FIRST COME FIRST SEATED
Yes
IT Business Leader
Nonprofit
Agentforce
Agentic AI
Intermediate
Theater
All Sessions
The session detailed how non-profit organization, College Board alongside their partner, Vectr Solutions, utilized Salesforce products to optimize operations. Implementing Sales Cloud, Service Cloud, and adopting generative AI, College Board was able to create greater efficiency within their team. With 1,700 Salesforce users, the organization faced challenges such as inefficient data navigation, slow case resolution, and the need for manual reporting, which led to the development of an AI-powered agent solution. This generative AI implementation followed a phased approach; crawl, walk, and run, starting with a pilot group of 75 users to ensure adoption, feedback, and governance. Future plans include leveraging Data Cloud for enhanced data integration, expanding specialized AI agents, and integrating with Slack to streamline collaboration and further improve user experience across teams.
<html><head/><body>• The phased implementation of generative AI, starting with a pilot group and intentional feedback loops, allowed College Board and Vectr Solutions address pain points and ensure adoption among users.• Customizing AI agents for specific user groups has demonstrated significant success, as tailored solutions better support individual roles and reduce complexity in data navigation.• Integrating Data Cloud and Slack is a strategic focus to provide more seamless collaboration and data accessibility, enhancing user workflows and operational efficiency.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779915233248001A06J
Identify operational workflows where Agentforce delivers measurable value across service teams.
Build user trust through phased rollout strategies, governance, and human-in-the-loop workflows.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779915233248001A06J">Report a Concern</a>
Theater
Community Speaker Icon
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Campground
Moscone North
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/public_sector_and_nonprofit_at_dreamforce_2026/episode/episode-s1e8">Watch now</a>
Community Speaker
Video On Demand
https://www.salesforce.com/plus/experience/dreamforce_2026/series/public_sector_and_nonprofit_at_dreamforce_2026/episode/episode-s1e8
11:00 a.m. Thursday, Sep 17
Thursday, Sep 17
Go from AI Pilots to Operational Agentforce
See how a leading nonprofit built an Agentforce roadmap using Slack and Data 360, and phased governance to move from disconnected AI pilots to operational workflows.
Session Summary
Session Format: Theater
- Thursday, Sep 1711:00 AM - 11:20 AM PDT
 
 (6:00 PM - 6:20 PM GMT)
 Moscone North, LL, Campground, Theater 3
 FIRST COME FIRST SEATED
Marketing
Data Analyst
Agentforce
Data 360
Data Activation
Beginner
Breakout
All Sessions
This session provided an in-depth overview of how a leading organization implemented Salesforce Data Cloud (formerly Data 360) to revolutionize their data harmonization and customer segmentation processes. The speaker detailed how Data Cloud's zero-copy architecture allowed seamless integration with existing data ecosystems, reducing data movement and enabling near real-time data sharing with platforms like Snowflake in just 15 minutes. By leveraging Data Cloud's unified customer profiles and ontology-driven insights, the organization streamlined their go-to-market strategy, improved sales and marketing alignment, and introduced AI-powered features such as segmentation agents and conversational AI capabilities. The session emphasized the importance of a robust data and semantic foundation for enabling intelligent, purpose-built agents and accelerating digital transformation in today’s fast-evolving business landscape.
<html><head/><body>• Salesforce Data Cloud's zero-copy architecture significantly reduced the complexity and time required for data integration, enabling near real-time data accessibility in Snowflake and other analytical environments.• The unified customer profile created by Data Cloud allowed for seamless segmentation, activation, and AI-driven insights, enhancing marketing campaigns and sales processes while reducing the need for custom pipelines.• By establishing a strong semantic and data foundation within Data Cloud, the organization deployed AI-powered agents capable of delivering grounded, context-aware responses and automating processes like segment creation and lead generation.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1782491410748001Aj3C
See what it took for Indeed to get from fragmented data to unified customer profiles.
Learn how to dramatically reduce the time it takes to move data from Salesforce CRM and Service Cloud into Snowflake.
See how Indeed uses Data 360 to turn customer activity into actionable segments, leads, and opportunities.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1782491410748001Aj3C">Report a Concern</a>
Breakout
This session is first come, first seated. You do not have a reserved seat.
Yes
Metreon AMC
Tuesday, Sep 15
4:00 p.m. Tuesday, Sep 15
How Indeed Gets More From Its CDP with Data 360
Having a CDP isn't enough — it's how you activate it that counts. See how Indeed used Data 360 to turn fragmented customer data into trusted, unified profiles.
Session Summary
Session Format: Breakout
- Tuesday, Sep 154:00 PM - 4:40 PM PDT
 
 (11:00 PM - 11:40 PM GMT)
 Metreon AMC, L3, Theatre 12
 FIRST COME FIRST SEATED
Yes
Administrator
Developer
Financial Services
Financial Services
Agentforce
Productivity
Advanced
Breakout
All Sessions
The session highlighted Salesforce's decade-long journey of innovation of Financial Services Cloud, emphasizing advancements in wealth management, retail banking, and commercial banking. Attendees were introduced to new AI-driven features. The session also showcased innovations like the Intelligent Referral Management, Anywhere Advisor in Microsoft Teams and Slack, which empowers wealth advisors with proactive client intelligence right in the flow of work. And the session highlighted digital origination, formally known as digital lending, capabilities designed to streamline complex processes like multi-product origination, document management, and underwriting. Salesforce's commitment to accelerating innovation was evident through its monthly release cadence, expanded AI capabilities, and focus on delivering seamless, integrated experiences across platforms like Slack, Microsoft Teams, Frontier AI interfaces like Claude, and Lightning Experience.
<html><head/><body>• Salesforce is driving Financial Service Cloud innovations by reimaging how work gets done when humans and agents work together. They shared examples of blending AI and human workflows, as demonstrated by Agentforce and the Agentic Advisor Experience suite, which empower advisors with proactive insights and streamlined processes.• Digital origination was expanded to support complex multiproduct workflows, document management, and adaptive due diligence, ensuring unified and efficient operations for banking and lending institutions.• Salesforce continues to enhance platform accessibility and integration, delivering innovations like AI-driven insights and meeting concierge experiences across Slack, Microsoft Teams, and Lightning to meet users where they work.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839115855001GJCp
Identify the latest Financial Services Cloud innovations for banking, wealth, and asset management.
Explain how upcoming Financial Services Cloud roadmap innovations address banking and wealth management needs.
Discover strategies to achieve fast time to value and get the most from your Financial Services Cloud investment.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779839115855001GJCp">Report a Concern</a>
Breakout
This session is first come, first seated. You do not have a reserved seat.
Yes
Metreon AMC
3:00 p.m. Thursday, Sep 17
3:00 p.m. Wednesday, Sep 16
Thursday, Sep 17
Wednesday, Sep 16
Roadmap Session: Agentforce Innovations for Banking & Wealth
Learn what's new in Financial Services Cloud for banking, wealth, and asset management. From AI agents to product innovations, get an exclusive preview of what's on the product roadmap.
Session Summary
Session Format: Breakout
- Wednesday, Sep 163:00 PM - 3:40 PM PDT
 
 (10:00 PM - 10:40 PM GMT)
 Metreon AMC, L3, Theatre 14
 FIRST COME FIRST SEATED
- Thursday, Sep 173:00 PM - 3:40 PM PDT
 
 (10:00 PM - 10:40 PM GMT)
 Metreon AMC, L3, Theatre 10
 FIRST COME FIRST SEATED
Yes
Administrator
Agentforce
Agentic AI
Beginner
Theater
All Sessions
The session introduced the Agentforce Data Library (ADL) as a robust solution built on Data Cloud to support AI agents by grounding their responses with reliable data sources, ensuring accuracy and efficiency. The presenters highlighted the elimination of key pain points, including reduced time-to-value from over 30 minutes to under 10 minutes, full API access for seamless integration, and enhanced transparency through a detailed pipeline status. Upcoming innovations include the ability to connect multiple data sources to a single agent and the launch of an express library option for smaller datasets, ensuring rapid indexing without using Data Cloud credits. The session also featured live demos showcasing ADL’s capabilities, such as headless deployment via Claude Code and the ability to create and test agents with multiple data sources in under five minutes, significantly enhancing productivity for users and developers alike.
<html><head/><body>• Agentforce Data Library now enables faster setup with indexing times reduced to under 10 minutes for small datasets, improving efficiency for customers and developers.• The addition of full API access allows users to integrate ADL into their workflows seamlessly, bypassing the need for UI interactions and enabling headless operations.• New capabilities, such as support for multiple data sources within a single agent and an express library option for smaller datasets, are set to enhance flexibility and accessibility for enterprise and SMB customers.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779838774254001GMmK
Discover how the latest Data Library innovations make it faster and easier to ground Agentforce in trusted enterprise data.
Learn when to use different retrieval methods to give Agentforce the right context for each use case.
Build more accurate, context-rich Agentforce experiences with better retrieval and grounding.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779838774254001GMmK">Report a Concern</a>
Theater
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 2
Moscone West
12:00 p.m. Wednesday, Sep 16
Wednesday, Sep 16
What’s New in Agentforce Data Library
See the latest Agentforce Data Library innovations that make it easier to ground Agentforce in trusted data. Learn how to simplify setup, retrieve the right context, and deliver more relevant answers.
Session Summary
Session Format: Theater
- Wednesday, Sep 1612:30 PM - 12:50 PM PDT
 
 (7:30 PM - 7:50 PM GMT)
 Moscone West, L2, Learning Lab Theater A
 FIRST COME FIRST SEATED
Yes
Data Analyst
Executive
Tableau
AgentExchange
Agentic Analytics
Intermediate
Theater
All Sessions
The session highlighted the transformative potential of Tableau Next, built on Salesforce's Data Cloud, to deliver actionable, trusted insights directly within the Salesforce ecosystem. Attendees were introduced to features like the semantic layer, Tableau Knowledge, and headless integrations, which enhance data accessibility and usability across CRM workflows. A live demonstration showcased how users can quickly generate dashboards using pre-built templates and connect them to their Salesforce data, enabling insights to be tailored and shared in real time. The session emphasized trust, governance, and efficiency, showcasing how businesses can reduce months of analytics work to mere days, empowering teams to act decisively and improve performance immediately.
<html><head/><body>• Tableau Next integrates seamlessly with Salesforce, leveraging the Data Cloud and semantic layer to provide accurate, actionable insights directly within the CRM environment.• The new dashboard generation capabilities, including the free app available on AgentExchange, allow users to create governed, personalized visualizations in minutes without requiring advanced technical skills.• The session underscored Salesforce's commitment to trust and innovation, demonstrating how businesses can use Tableau Next to enhance decision-making, streamline operations, and drive measurable results.</body></html>
Session Summary
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1787165618895001Og6m
Recognize the shift and understand why “vibe-coded” personal analytics (like your VP's Claude dashboards) are exploding in popularity, and see where they break down at enterprise scale: security, governance, adaptability, and supportability.
See the art of the possible and learn how Tableau Next's innovative capabilities (headless, MFW-based) empower customers and turn ideas and discussions into enterprise-ready insights.
Make it real and walk away with a concrete example of what “great” looks like and the right building-blocks to deploy your own solution.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1787165618895001Og6m">Report a Concern</a>
Theater
Community Speaker Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 2
Moscone West
Community Speaker
9:00 a.m. Thursday, Sep 17
Thursday, Sep 17
Your Data, Your Way — With Tableau Next
Permission to be bold — your vibe-coded dashboards changed the business — but are they governed, secure, scalable? See how Tableau Next turns team brilliance into enterprise-ready analytics.
Session Summary
Session Format: Theater
- Thursday, Sep 179:30 AM - 9:50 AM PDT
 
 (4:30 PM - 4:50 PM GMT)
 Moscone West, L2, Theater 5
 FIRST COME FIRST SEATED
Yes
IT Business Leader
Agentforce
Data 360
Productivity
Beginner
Breakout
All Sessions
This session at Dreamforce introduced Agentforce Coworker, Salesforce's latest innovation in AI as an autonomous teammate, designed to provide actionable insights and execute tasks seamlessly. Highlighting its enterprise-grade architecture, the product integrates with over 330 data sources, including Salesforce CRM, Slack, and Google Workspace, while maintaining strict security and user permissions. Agentforce Coworker is built for rapid deployment, with admins able to activate it in minutes, and it offers capabilities like reusable skills, summarization, and integration with platforms such as Microsoft Teams, ensuring accessibility across multiple workflows. The roadmap revealed enhancements like chat history, user-defined document uploads, and expanded scheduling capabilities, solidifying Coworker as a transformative tool for efficiency and productivity across sales, service, and customer success teams globally.
<html><head/><body>• Agentforce Coworker reduces the complexity of enterprise AI by delivering contextual insights and automating actions, leveraging Salesforce's robust trust and security framework.• The product's rapid setup, requiring only a few steps, allows businesses to achieve immediate productivity gains, with users able to test over 150 use cases in just weeks.• Upcoming features, such as reusable skills, chat history, document uploads, and Microsoft Teams integration, will further enhance Coworker's ability to streamline workflows across diverse organizational roles.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779838808218001GHHS
Learn how Agentforce Coworker uses trusted enterprise context to understand your business and surface relevant insights.
See how Agentforce Coworker takes action across workflows by orchestrating agents, updating records, and completing work.
Learn how to turn Agentforce Coworker on in under five minutes, and apply best practices to drive adoption and measurable value.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779838808218001GHHS">Report a Concern</a>
Breakout
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone South
Moscone West, Level 2
Content Pavilion
Moscone West
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/data_360_-_activate_trusted_context_everywhere_at_dreamforce_2026/episode/episode-s1e10">Watch now</a>
Video On Demand
https://www.salesforce.com/plus/experience/dreamforce_2026/series/data_360_-_activate_trusted_context_everywhere_at_dreamforce_2026/episode/episode-s1e10
11:00 a.m. Wednesday, Sep 16
Thursday, Sep 17
10:00 a.m. Thursday, Sep 17
Wednesday, Sep 16
Agentforce Coworker: An AI Teammate That Knows Your Business
The wait is over. See how Agentforce Coworker gives every Salesforce user an autonomous AI teammate that already knows your business, takes action on your behalf, and moves work forward from day one.
Session Summary
Session Format: Breakout
- Wednesday, Sep 1611:30 AM - 12:10 PM PDT
 
 (6:30 PM - 7:10 PM GMT)
 Moscone South, LL, Content Pavilion, Stage 3
 FIRST COME FIRST SEATED
- Thursday, Sep 1710:30 AM - 11:10 AM PDT
 
 (5:30 PM - 6:10 PM GMT)
 Moscone West, L2, Room 2024
 FIRST COME FIRST SEATED
Yes
Executive
Tableau
Artificial Intelligence
Intermediate
Theater
All Sessions
The session focused on leveraging AI and Tableau to streamline data workflows and enhance data accessibility for business stakeholders. It highlighted the inefficiencies caused by siloed data, extensive ticketing processes, and the lack of data literacy, which result in significant time wasted by data teams addressing repetitive requests. By integrating AI-driven tools like Tableau MCP and vector databases, organizations can democratize data access, enabling stakeholders to query data in plain English and receive accurate, trustworthy answers quickly. The presentation also emphasized the importance of robust documentation, clear ownership, and high-quality data to ensure that AI implementations deliver meaningful results and avoid inaccuracies caused by incomplete or inconsistent datasets.
<html><head/><body>• Data teams spend 20 to 40 times more time addressing repetitive requests due to siloed systems and inefficient workflows, which can now be streamlined through AI and Tableau MCP integrations.• AI tools require accurate documentation and trustworthy data sources to function effectively, making proper data management and business logic organization critical for successful implementation.• By combining AI with tools like Tableau, businesses can provide stakeholders with quick, reliable answers while reducing the need for redundant dashboards, saving time and resources.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779702217366001zybZ
Understand how Model Context Protocol connects AI models to Salesforce and Tableau data without complex custom integrations.
Build a working retrieval-augmented AI assistant that answers plain English questions about your analytics content.
Design n8n workflows that orchestrate AI queries, manage context, and deliver answers through Slack or web interfaces.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1779702217366001zybZ">Report a Concern</a>
Theater
Community Speaker Icon
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Campground
Moscone North
Moscone West, Level 3
Moscone West
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/tableau_-_agentic_analytics_at_dreamforce_2026/episode/episode-s1e9">Watch now</a>
Community Speaker
Video On Demand
https://www.salesforce.com/plus/experience/dreamforce_2026/series/tableau_-_agentic_analytics_at_dreamforce_2026/episode/episode-s1e9
2:00 p.m. Wednesday, Sep 16
12:00 p.m. Thursday, Sep 17
Thursday, Sep 17
Wednesday, Sep 16
AI That Actually Knows Your Data: Building with MCP
Learn to build a working AI assistant using Model Context Protocol that answers natural language questions about your Salesforce and Tableau data. Real architecture, real results, replicable today.
Session Summary
Session Format: Theater
- Wednesday, Sep 162:30 PM - 2:50 PM PDT
 
 (9:30 PM - 9:50 PM GMT)
 Moscone North, LL, Campground, Theater 3
 FIRST COME FIRST SEATED
- Thursday, Sep 1712:30 PM - 12:50 PM PDT
 
 (7:30 PM - 7:50 PM GMT)
 Moscone West, L3, Learning Lab Theater D
 FIRST COME FIRST SEATED
Yes
Executive
Agentforce
Salesforce on Salesforce
Intermediate
Keynote
All Sessions
The session explored how Salesforce is leveraging its own technology to transform internal operations and scale authentically across the enterprise. Key innovations highlighted included the creation of 200,000 Slack bot skills internally, which have contributed to $160 million in additional sales pipeline, and a 20% increase in non-technical employees using coding tools since Q1, a testament to the democratization of building. The introduction of agent-driven tools like the Signals application and Rapid Innovation Squads has accelerated decision-making and business outcomes, while initiatives such as embedding AI-powered agents into workflows have enhanced productivity and customer experience. With a focus on scalability, Salesforce demonstrated how its solutions like Slack, MuleSoft, and Data Cloud empower organizations to streamline operations, reskill workforces, and achieve exponential results in the agent era.
<html><head/><body>• Salesforce has enabled 67% of its workforce to engage with coding tools, with 57% of non-technical employees leveraging these tools, marking a 20% growth since Q1 and showcasing the accessibility of innovation across the company.• The Signals application, powered by Data Cloud and Slack, consolidates over 400 data sources into actionable insights, saving sales teams significant time and driving seamless productivity gains.• Salesforce’s modular architecture for AI agents, built on Agent Script, allows for scalable, deterministic workflows that enhance reliability, increase efficiency, and reduce reliance on probabilistic methods for critical tasks.</body></html>
Session Summary
Video On Demand
https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781727010830001l2f7
Learn how Salesforce is scaling by shifting from building for human scale to designing and delivering for agentic scale.
See how agentic architecture transforms workflows for your business, customers, and employees.
Get the Customer Zero playbook to skip implementation bottlenecks and maximize ROI in the agentic era.
Yes
<a href="https://docs.google.com/forms/d/1RxLLEWKfFX0b9bpAoLIiCAcWhF_8t_8UZ8HDIdBLXMU/viewform?usp=pp_url&entry.996201328=1781727010830001l2f7">Report a Concern</a>
Keynote
Live Session Audio Icon
Video On Demand Icon
This session is first come, first seated. You do not have a reserved seat.
Yes
Moscone West, Level 2
Moscone West
<a href="https://www.salesforce.com/plus/experience/dreamforce_2026/series/customer_success_in_action_at_dreamforce_2026/episode/episode-s1e4">Watch now</a>
Video On Demand
Live Stream
https://www.salesforce.com/plus/experience/dreamforce_2026/series/customer_success_in_action_at_dreamforce_2026/episode/episode-s1e4
Tuesday, Sep 15
3:00 p.m. Tuesday, Sep 15
Salesforce on Salesforce: Scaling the Agentic Enterprise
We built the Agentic Enterprise, and now we're scaling it. Joe Inzerillo and the leaders who've lived it share what broke, what we're seeing today, and the Customer Zero empowerment we're handing you.
Session Summary
Session Format: Keynote
- Tuesday, Sep 153:45 PM - 4:35 PM PDT
 
 (10:45 PM - 11:35 PM GMT)
 Moscone West, L2, Keynote - Room 2020
 FIRST COME FIRST SEATED

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Sessions

Explore sessions. Plan your Dreamforce.

I go to Dreamforce because innovation is transferable across industries, and I can connect with a community that stretches across cities, time zones, and years.

Transform every part of your business. Become an Agentic Enterprise.

Americas

Europe, Middle East, and Africa

Asia Pacific

Transform every
part of your business.
Become an Agentic Enterprise.